【正文】 次。Could you please repeat that? 我要訂9月15號到紐約的班機(jī)。I”d like to make a reservation for a flight to New York on September ？What time does Flight 408 arrive? 機(jī)票多少錢？How much is airfare? 我想要確認(rèn)我預(yù)訂的機(jī)位。I“d like to reconfirm my plane reservation ？Where is the lavatory? 你有中文報(bào)紙嗎？Do you have Chinese Newspaper? 我會(huì)冷，請給我一條毯子好嗎？ I feel cool, may I have a blanket? 可不可以給我一副撲克牌？May I have a deck of playing cards? 機(jī)內(nèi)免稅販賣 InFlight Sales 請出示您的護(hù)照。May I see your passport, please? 您要在美國待多久？How long are you going to stay in America? 我會(huì)留在美國一個(gè)星期。I will stay for one ？What is the purpose of your visit? 您有任何東西要申報(bào)嗎？Do you have anything to declare? 我沒有東西申報(bào)。I have nothing to ，哪里是行李提領(lǐng)區(qū)？Excuse me, where is the baggage claim area? 行李遺失申報(bào)處在哪里？Where is the lost luggage office? 我可以在哪里找到行李推車？ Where can I get a luggage cart? 我要把一萬元臺(tái)幣換成美金。I”d like to change NT$10,000 into , ？Can you tell me where to change money? shuttle bus: 穿梭巴士。特別是在機(jī)場，從所抵達(dá)的機(jī)場大廳一出來，就可以看到很多不同租車公司的穿梭巴士，免費(fèi)將你拉倒該公司的租車點(diǎn)。站在租車公司穿梭巴士停車站的標(biāo)志下，等上幾分鐘，你所選擇的租車公司巴士就會(huì)到來。hang luggage: 手提行李（課隨身帶到飛機(jī)上）；隨身攜帶的小件行李，與hand luggage同義。while away: 消磨（時(shí)間）。while在此處是動(dòng)詞，表示“消磨”。比如：I was glad of his pany to while away an hour until the train ，有他做伴消磨時(shí)間我很高興。第二篇：員工入職英語試卷復(fù)習(xí)卷1一、判斷下列劃線部分的字母發(fā)音是否相同，相同的打√，不相同的打。()()()()()()二、英漢互譯，注意標(biāo)點(diǎn)符號。 ________ _______________________ want to and down ________________________ has two all look 三、選擇填空。()1.— Is this a peach?()2.— What’s this?, it’s a ’s a ’s , Miss , please’m — ’, it is.()3.— _________ run here.()4.— What colour is it?’s a green jacket.— Yes, ’s a dress.()5.— Alice, please open the book.— , , ’s nice.()6.— Would you like______egg?— Yes, , thank , I am()7.— Don’t look at the dog.—____________.() to your friend, () pencil box is () like panda四、從II欄中選出與I欄相對應(yīng)的答句，將序號填入括號內(nèi)。III() you play chess?’s nice.() is my grandma.() you a nurse?() at , I’m nice! to meet you.() at my , I 、連詞成句，注意大小寫和標(biāo)點(diǎn)。1． lookSamblackboardatthe（,.）(.)3． classroomrunthedon’tin(.)’sjacket(?)答案：一、1.2.√3.√4.√5.6.二、 in your the door English the library。三、15ABBCC610CCBBC四、EDBCA五、, look at the Look at the blackboard, listen to the ’t run in the this Bobby’s jacket?第三篇：度假酒店新入職員工培訓(xùn)簡單酒店英語用語度假酒店新入職員工培訓(xùn)簡單酒店英語用語English Trainning For The Front Office Front Office Reception 前堂接待處 Reservation 訂房部 Information 問詢處PR and Department 公關(guān)銷售部 Business Centre 商務(wù)中心Greeting and Modes of Adress 問候及招呼Good morning /afternoon / / do you do? How are you ? Nice / glad to meet 、Weles 歡迎語Wele to our to stay in our 、Offering help 提供幫助May I help you ?What can I do for you ?Can I do anything for you ?Is there anything I can do for you ?Thanks 感謝Thank a for your ’s very kind of 、Answer 應(yīng)答語You’re ’s all ’t mention ’s my pleasure to do./My to have been of 、Apologies , Regrets 道歉及遺憾I’m , pardon to keep you ’m afraid I have taken up too much of your doesn’t 、Good wishes 祝愿語Good luck to a good a good you’ll have a pleasure trip 、Parting expression 告別Thank you for you next hope to see you 問客人是否有預(yù)定Have you made the reservation yet ? Have you got a reservation ? Yes , I have , I haven’、向客人介紹房間類型 What kind of room would you like, sir /madam? Our hotel has a total 210 rooms ,posing of single rooms ,double rooms ,triple suites, deluxe doule rooms , deluxe small suites , deluxe suites ,administrative suites in japanese , American,Victoria and European 、問客人訂幾間房How many peaple do you have ,please ? How many peaple are there in your party ? How many rooms would you like?檢查是否有余房Please wait a me have a have to check if there’s a room ’ll have to check the puter 、填寫登記表 May I know your name ? Would you mind filling in the registration form ? Would you please fill in this memo ?請客人出示有關(guān)證件Would you please show me your ID card ? Would you please shou me your passport ?詢問客人離店時(shí)間Please tell me when you are checking room ? How long will you be staying ? For which dates ? How long do you intend to stay?向客人報(bào)房價(jià)What’s the room rate /the price /the daily rate for a single room ? It’s 200RMB for a single room rate for a single room is 、客人詢問折扣及應(yīng)答 Is there a special rate for a group reservation ? Can I have a discount ? Any discount for a single room ? What discount do you offer for a single room ? There is aper cent ’ll give you a% offer% discount for a single 、向客人介紹房間設(shè)備設(shè)施room facilities : aircondition , color TV , telephones , carpet ,bathroom , sauna , living room , hotwater rooms are equipped with aircondition , TV , telephone……,and other upto –date Training for cashier List 單詞表cashier 收銀員cash現(xiàn)金deposit押金receipt 收據(jù)bill帳單equivalent 相等invoice 發(fā)票memo 便箋sign a bill簽單 credit card信用卡check out結(jié)帳 exchange rate兌換率mischeck算帳出錯(cuò) traveller’s check旅行支票Master card萬事達(dá)卡 foreign currency 外幣Visa card東美卡 be equivalent to 相當(dāng)與Great card長城卡 peony card牡丹卡Dragon card 龍卡 US dollars美元HongKong dollars 港幣 Pound sterlings 英鎊RMB人民幣Useful Sentences 常用句型我可以幫你什么忙嗎？ May I help you ? 您打算什么時(shí)候結(jié)帳？When would you like to check out ? 請問您用哪種方式付款？ How do you wish to settle your bill ? What kind of checks have you got ? 您用銀行卡嗎？ Have you got a bank card ? 請您填寫這張表格并出示您的護(hù)照，好嗎？Would you please fill in this memo and show me your passort?請您交一些押金好嗎？Would you please pay some deposit?請您稍等一下，我給您開張收據(jù)。Please just a minite , I’ll write a receipt for ，請檢查一下。Here is your bill ,sir ,please check 。Please have a check and keep the exchange 。I’d like to know today’s exchange ？How much would you like to change ? 按照今天的兌換率。According to today’s exchange rate ,every US dollar in cash is equivalent to yuan ？What should I do with the RMB left with me ?您可以用這張收據(jù)去中國銀行或者機(jī)場的外幣兌換處兌換回來。You’ll have to go to the bank of china or airport exchange office to change it back into dollars by showing the ，我們這里不兌換外幣。I am sorry we don’t change foreign currency here.