【正文】 sine for Hilton Hotel? 我在何處可搭乘希爾頓飯店的接泊巴士? I39。、確認(rèn)篇雖然現(xiàn)在許多航空公司已取消72小時前需確認(rèn)機位的手續(xù)，然而，以防萬一，最好仍在回程或前往下一段旅程前打電話確認(rèn)機位無誤。d like to reconfirm my 。I39。真的？ May I have your name again？ 請再告訴我一次您的大名？I still can39。Thanks a time do you start checkin？謝謝。Sorry, this flight is ，這班飛機已客滿。請告訴我班機號碼與起飛時間？What is the fare？ 費用多少？ 上機實用英語(出示登機證予服務(wù)人員)我的座位在那里? Where is my seat? 我能將手提行李放在這兒嗎? Can I put my baggage here ? 是否可替我更換座位? Could you change my seat, please? 我是否可將座位向後傾倒?（向後座的乘客說）May I recline my seat? 我是否可抽煙? May I somke? 需要什麼飲料嗎? What kind of drinks do you want? 機上提供那些飲料? What kind of drinks do you have? 咖啡、茶、果汁、可樂、啤酒和調(diào)酒。I feel cold(hot).請給我一個枕頭和毛毯。way out 進站(進港、到達)arrivals 不需報關(guān)nothing to declare 海關(guān)customs 登機口gate。currency exchange 訂旅館hotel reservation 行李暫存箱luggage locker 出站(出港、離開)departures 登機手續(xù)辦理 checkin 登機牌boarding pass(card)護照檢查處passport control immigration 行李領(lǐng)取處luggage claim。lavatories。s。lady39。Here is my passport / Here it ? What39。 a nice 。Here is my claim ? Could you please check it urgently? 你總共遺失了幾件行李? How many pieces of baggage have you lost? 請描述你的行李。It is a large leather suitcase with my name 39。s light ，請稍等一下。Would you e with me to the office? 多快可找到? How soon will I find out? 一旦找到行李，請立即送到我停留的飯店。I39。 you hold the baby in your arms and let the pram be checked by the Xray machine? 您可以抱起嬰兒，將嬰兒車通過X光機檢查嗎？ me, take your puter out and put it in the ，先生，請把您的電腦從包里取出放入筐里。2．Please raise your 。6．Checking is done, thankyou for your ，謝謝合作。2．We could check it in for you ,or you could have it deposited temporarily at our place for up to one ，我們可以替您保留一個月。(出示登機證予服務(wù)人員)我的座位在那里? Where is my seat? 我能將手提行李放在這兒嗎? Can I put my baggage here ? 是否可替我更換座位? Could you change my seat, please? 我是否可將座位向后傾倒?(向后座的乘客說)May I recline my seat? 我是否可抽煙? May I somke? 需要什麼飲料嗎? What kind of drinks do you have? 機上提供那些飲料? What kind of drinks do you have? 咖啡、茶、果汁、可樂、啤酒和調(diào)酒。I feel cold(hot)。Could you please repeat that? 我要訂9月15號到紐約的班機。I will stay for one ？What is the purpose of your visit? 您有任何東西要申報嗎？Do you have anything to declare? 我沒有東西申報。站在租車公司穿梭巴士停車站的標(biāo)志下，等上幾分鐘，你所選擇的租車公司巴士就會到來。比如：I was glad of his pany to while away an hour until the train ，有他做伴消磨時間我很高興。()1.— Is this a peach?()2.— What’s this?, it’s a ’s a ’s , Miss , please’m — ’, it is.()3.— _________ run here.()4.— What colour is it?’s a green jacket.— Yes, ’s a dress.()5.— Alice, please open the book.— , , ’s nice.()6.— Would you like______egg?— Yes, , thank , I am()7.— Don’t look at the dog.—____________.() to your friend, () pencil box is () like panda四、從II欄中選出與I欄相對應(yīng)的答句，將序號填入括號內(nèi)。三、15ABBCC610CCBBC四、EDBCA五、, look at the Look at the blackboard, listen to the ’t run in the this Bobby’s jacket?第三篇：度假酒店新入職員工培訓(xùn)簡單酒店英語用語度假酒店新入職員工培訓(xùn)簡單酒店英語用語English Trainning For The Front Office Front Office Reception 前堂接待處 Reservation 訂房部 Information 問詢處PR and Department 公關(guān)銷售部 Business Centre 商務(wù)中心Greeting and Modes of Adress 問候及招呼Good morning /afternoon / / do you do? How are you ? Nice / glad to meet 、Weles 歡迎語Wele to our to stay in our 、Offering help 提供幫助May I help you ?What can I do for you ?Can I do anything for you ?Is there anything I can do for you ?Thanks 感謝Thank a for your ’s very kind of 、Answer 應(yīng)答語You’re ’s all ’t mention ’s my pleasure to do./My to have been of 、Apologies , Regrets 道歉及遺憾I’m , pardon to keep you ’m afraid I have taken up too much of your doesn’t 、Good wishes 祝愿語Good luck to a good a good you’ll have a pleasure trip 、Parting expression 告別Thank you for you next hope to see you 問客人是否有預(yù)定Have you made the reservation yet ? Have you got a reservation ? Yes , I have , I haven’、向客人介紹房間類型 What kind of room would you like, sir /madam? Our hotel has a total 210 rooms ,posing of single rooms ,double rooms ,triple suites, deluxe doule rooms , deluxe small suites , deluxe suites ,administrative suites in japanese , American,Victoria and European 、問客人訂幾間房How many peaple do you have ,please ? How many peaple are there in your party ? How many rooms would you like?檢查是否有余房Please wait a me have a have to check if there’s a room ’ll have to check the puter 、填寫登記表 May I know your name ? Would you mind filling in the registration form ? Would you please fill in this memo ?請客人出示有關(guān)證件Would you please show me your ID card ? Would you please shou me your passport ?詢問客人離店時間Please tell me when you are checking room ? How long will you be staying ? For which dates ? How long do you intend to stay?向客人報房價What’s the room rate /the price /the daily rate for a single room ? It’s 200RMB for a single room rate for a single room is 、客人詢問折扣及應(yīng)答 Is there a special rate for a group reservation ? Can I have a discount ? Any discount for a single room ? What discount do you offer for a single room ? There is aper cent ’ll give you a% offer% discount for a single 、向客人介紹房間設(shè)備設(shè)施room facilities : aircondition , color TV , telephones , carpet ,bathroom , sauna , living room , hotwater rooms are equipped with aircondition , TV , telephone……,and other upto –date Training for cashier List 單詞表cashier 收銀員cash現(xiàn)金deposit押金receipt 收據(jù)bill帳單equivalent 相等invoice 發(fā)票memo 便箋sign a bill簽單 credit card信用卡check out結(jié)帳 exchange rate兌換率mischeck算帳出錯 traveller’s check旅行支票Master card萬事達卡 foreign currency 外幣Visa card東美卡 be equivalent to 相當(dāng)與Great card長城卡 peony card牡丹卡Dragon card 龍卡 US dollars美元HongKong dollars 港幣 Pound sterlings 英鎊RMB人民幣Useful Sentences 常用句型我可以幫你什么忙嗎？ May I help you ? 您打算什么時候結(jié)帳？When would you like to check out ? 請問您用哪種方式付款？ How do you wish to settle your bill ? What kind of checks have you got ? 您用銀行卡嗎？ Have you got a bank card ? 請您填寫這張表格并出示您的護照，好嗎？Would you please fill in this memo and show me your passort?請您交一些押金好嗎？Would you please pay some deposit?請您稍等一下，我給您開張收據(jù)。I’d like to know today’s exchange ？How much would you like to change ? 按照今天的兌換