【導讀】Managementmethods. 2.Affinitydiagram. 3.Arrowdiagram. 4.Benchmarking. 7.Cost-benefitanalysis. 8.Criteriatesting. 9.Customers’contingencytable. 10.Demingwheel(PDCA). 12.Errorproofing(pokayoke). 13.Forceanalysis. 14.Ganntcharts. 15.ISO9000. 16.Justintime(JIT). 17.Kaizen. 18.Mysteryshopping. 20.Paretoanalysis. 25.Qualitycircles. 27.Relationdiagram. 28.Teamwork. 30.Why-howcharting. 31.Zerodifects. Analyticalmethods. 35.Domainalmapping. 40.Minuteanalysis. 41.Pairedparisons. 42.Parameterdesign. 44.Reliability. 45.Robustdesign(off-linequalitycontrol). 47.Stratification. 48.Systemdesign. 49.Taguchimethods. 50.Tolerancedesign. Ideageneration. 51.Brainstorming. 52.Brainwriting. 53.Breakingset. 54.Buzzgroups. 55.Ideawriting. 56.Imagineering. 58.Lateralthinking. 59.Listreduction. 60.Mindmapping. 62.Multi-voting. 65.Richpictures. 66.Snowballing. 68.Barcharts. 69.Basicstatistics. 71.Cchart. 72.Checksheets. 74.Cusumchart. 75.Dotplots. 76.Flowcharts. 78.Histograms. 80.Is/isnotmatrix. 82.Matrixdiagram. 83.Movingaverage. 84.Multi-varicharts. 85.NPchart. 86.Paynterchart. 87.Pchart. 88.Piecharts. 89.Processanalysis. 91.Sampling. 92.Scatterdiagrams. 96.Tallycharts. 97.Treediagrams. 98.Uchart. 99.Xmovingrange(X-MR)chart. 100.X-Rchart