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【正文】 rmine acceptable behaviors ? Foreign Corrupt Practices Act ?Makes it illegal to corrupt a foreign official yet ―token‖ payments to officials are permissible when doing so is an accepted practice in that country. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 5–23 How Managers Can Improve Ethical Behavior in An Organization 1. Hire individuals with high ethical standards. 2. Establish codes of ethics and decision rules. 3. Lead by example. 4. Delineate job goals and performance appraisal mechanisms. 5. Provide ethics training. 6. Conduct social audits. 7. Provide support for individuals facing ethical dilemmas. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 5–24 Effective Use of a Code of Ethics ? Develop a code of ethics as a guide in handling ethical dilemmas in decision making. ? Communicate the code regularly to all employees. ? Have all levels of management continually reaffirm the importance of the ethics code and the organization’s mitment to the code. ? Publicly reprimand and consistently discipline those who break the code. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 5–25 The Value of Ethics Training ? Training in ethical problem solving can make a difference in ethical behaviors. ? Training in ethics increase employee awareness of ethical issues in business decisions. ? Ethics training clarifies and reinforces the organization’s standards of conduct. ? Employees bee more confident that they will have the organization’s support when taking unpopular but ethically correct stances. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 5–26 Ethical Leadership ? Managers must provide a good role model by: ?Being ethical and honest at all times. ?Telling the truth。 don’t hide or manipulate information. ?Admitting failure and not trying to cover it up. ?Communicating shared ethical values to employees through symbols, stories, and slogans. ?Rewarding employees who behave ethically and punish those who do not. ?Protecting employees (whistleblowers) who bring to light uhical behaviors or raise ethical issues. Copyright 169。 2020 Prentice Hall, Inc. All rights reserved. 5–27 Business Practices and Social Issues ? Social Impact Management ?The field of inquiry at the intersection of business practice and wider societal concerns that reflects and respects the plex interdependency of those two realities. ?The question of how to go about increasing managers’ awareness within their decisionmaking processes of how society is impacted by the conduct and activities of their firms.
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