惠普產(chǎn)品開發(fā)英文版-資料下載頁
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【正文】 :?Does this site meet the customers’ real world needs??Constant or improved customer satisfaction, usage?Solutions:?Large customer survey?Remote webbased usability testing, large number of users?Usability testing in labValue:?Customerfocused approach to evaluating support site ?Validates if the content is useful, meets customer needsProduct Release2023/3/1 15 summary? Fully integrated site released in August, 2023? Initial usability data show this performs as well if not better than the previous sites across user types? The designers formerly from HP and Compaq now work together as one group ? Continue to update and improve the support content to our customers2023/3/1 16 Summary? Customercentered focus can unify diverse stakeholders and be the basis for mon process definition? Customercentered design activities can and should be incorporated into every phase of product design and development? CCDS activities are tailored to the needs of each project? CCDS activities:– Decrease development time and cost by “getting it right the first time”– Increase customer satisfaction by meeting their needs and expectations2023/3/1 17 Resources2023/3/1 18 HP logo2023/3/1 19 演講完畢，謝謝觀
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