kempinski酒店集團(tuán)培訓(xùn)手冊-資料下載頁
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【正文】 Do?s in Communication 溝通中的能夠 KEMPINSKI HOTELS People Training 25 Don‘ts in Communication 溝通中的不能夠 ? Ignore barriers to munication 忽視溝通中的障礙 ? Communicate “one way” 單向溝通 ? Ignore nonverbals 忽視非語言溝通 ? Ignore others? ideas and viewpoints 忽視他人的想法與觀點 ? Focus on meeting practical needs at the expense of people?s personal needs 關(guān)注實際需求的滿足，以犧牲個人需求的滿足為代價 ? Create verbal barriers by speaking too quickly or using slang the other person doesn?t understand 因語速過快或運用他人難于理解的語言而制造語言溝通障礙 ? Go into discussions unprepared 未準(zhǔn)備好的情況下進(jìn)行溝通 ? Allow negative feelings or biases to create interpersonal barriers 因消極的情緒或偏見而引起人際關(guān)系障礙 KEMPINSKI HOTELS People Training 26 ? The customer?s needs are critical 客人的需求是最重要的 ? Anything can be improved 任何事情都可以改進(jìn) ? Nothing is impossible 沒有不可能的事 ? Quality is everybody?s job 保證質(zhì)量是每個人的工作 ? The person doing the job knows it best 做這項工作的人最了解這個工作 ? People deserve respect 人們應(yīng)受到尊重 ? Teamwork works 團(tuán)隊合作能解決問題 ? Differences in Values 價值差異 ? Involvement builds mitment 參與達(dá)成承諾 ? Support builds success 支持鑄就成功 ? You make the difference 你創(chuàng)造不同 Basic Beliefs 基本信條 KEMPINSKI HOTELS People Training 27 KEMPINSKI HOTELS People Training 28 THANK YOU VERY MUCH FOR YOUR ATTENTION ! 非常感謝您的關(guān)注 ! KEMPINSKI HOTELS ? PEOPLE TRAINING Contact: KEMPINSKI HOTELS People Training 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH
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