【正文】
ly use the following sentences: (1) I’m writing in the hope that you could... (2) I’m writing to ask you for... (3) I’m writing to inquire something about... (4) I would like to know... (5) I wish to know... (6) I wonder if you could... (7) Your early reply will be greatly appreciated. (8) Looking forward to your early reply. (9) Thank you for your time and efforts. (10) I will be very grateful if you can give me an early reply. II. Business Letters A typical letter of plaint usually covers the following: (1) reveal your main plaint (2) give reasons for your dissatisfaction (3) state the inconveniences (4) suggest what might be done II. Business Letters An effective letter of pliant should be like this: (1) Address someone in a position of real authority. (2) The first section: Explain the problem. Include facts to back up your story. (3) The second section: Tell how you trust the pany and are confident that your reader will fix the problem. This is to “soften up” the reader. (4) The third section: Explain exactly what you want to be done—repair, replacement, refund, etc. (5) . (Readers always notice a .) State again when you expect the problem to be taken care of, and what you will do if it isn’t. In ., you make a threat—a polite threat. II. Business Letters You might frequently use the following sentences: 1. I am writing to plain about... 2. It has brought me a lot of inconvenience... 3. To my disappointment,... 4. I am very reluctant to plain that... 5. I regret to tell you that... 6. I am so sorry to plain that... II. Business Letters 44 Writing a Letter of Apology Rules usually followed (1) express the regret about the problem (2) give a brief account about what’s happening (3) tell how and when the problem is gong to be solved (4) express sincere apology II. Business Letters You might frequently use the following sentences: (1) I sincerely regret our failure to... (2) Thank you for bringing... to our attention and please accept our apologies for this oversight on our part. (3) Thank you for letting us know about... (4) Please accept our apologies for any inconvenience it causes you. (5) I will personally... THANK YOU!