【正文】 frica that your pany organizes.　　2. 回信的開頭：　　Thank you for your letter of (date)　　We have received your letter of (date) asking if …　　enquiring about …　　enclosing …　　concerning …　　.：　　We have received your letter of 18 December, enclosing your curriculum vitae.　　Thank you for your fax of 3 June, asking if I was going to the marketing conference in London.　　Thank you for your telephone call this morning concerning the order No. 599.　　3. 信件的結(jié)尾：　　一般結(jié)尾：　　I look forward to receiving your reply/order/products/ect.　　Looking forward to hearing from you.　　如果你在信件中提供了信息：　　I hope that this information will help you.　　Please contact me if you need any further information.　　Please feel free to contact me if you have any further questions.　　Please let me know if you need any further information.　　4. 引入主題：　　With reference to …　　Further to …　　With regard to …　　I am writing in connection with …　　注：引入主題的句子可以被寫在信件的開頭，但with regard to 不能用于信件的開頭。　　.：(how would you start a letter about each of the following?)　　Further to the meeting on 16 January, I am delighted to tell you that we are now able to give you a special offer for our Peach Series puter.　　I am writing in connection with the advertisement in the times newspaper yesterday.　　I am writing in connection with your application for a post as secretary in our pany.　　with reference to your fax order for six puter, I regret to tell you that they are out of stock at present.　　5. 告知好、壞消息：　　好消息：　　I am pleased/delighted/happy to tell　　I Inform/advise you that …　　壞消息：　　I regret/ am sorry to tell　　I Inform/advise you that …6. 說明你所能做的和不能做的：　　We are unable to …　　We are able to …　　We have been forced to …　　.：　　We are able to give you a discount of 5% if your order is more than $8,000.　　We are sorry that we are unable to accept payments in Egyptian pounds but we are able to accept US dollars or Euros.　　7. 說明原因：　　This is owing to …/due to …/a result of …/because of …　　注：owing to 通常用于不好的消息。如果想在原因中使用動詞，請加上the fact that的從句。8. 請求采取行動：　　Please could you …　　We would be grateful if you could …We would appreciate it if you could … as soon as possible/without delay/immediately.　　注：please could you … 是最直接的方式。在要求一些一般性的事情時，可以使用這種表達(dá)。9. 抱歉：　　We must apologize for …　　We apologize for …　　We are extremely sorry for …　　注：以上句型后請使用動詞ing形式?！　∫陨暇湫椭械膄or可以換成that，然后用從句表達(dá)?！　∫话銇碚f，解釋產(chǎn)生問題的原因，然后在信的結(jié)尾處再次表達(dá)歉意?！　≡俅伪福骸　lease accept our apologies once again.　　We hope that this has not caused you any inconvenience.　　With apologies once again.　　10. 要求提供信息：　　Please could you　　We would be grateful if you could　　We would appreciate it if you could give us further details about ..　　inform us (about/if) …　　let us know ( about/if ) …　　We would like to know ( about/if ) …　　注：如果需要特別重要的信息，可以在以上句型前使用：in particular。In particular, I would like to know your flight number, date and time of arrival.11. 輕度抱怨：　　Unfortunately, + 表示 something is wrong 的句子　　.：　　Unfortunately you sent us a bill for the wrong goods. Please could you send us a correct bill as soon as possible.　　12. 提醒某人對某事的注意：　　I should like to draw your attention to (the fact that)…　　I should like to point out that …　　如果你提醒的事情對方已經(jīng)知道(你想表達(dá)你的生氣)：　　I should like to remind you that…　　I hope that it is not necessary to remind you that …　　.：　　I hope that it is not necessary to remind you that work start at 9: 30 every day.　　I should like to point out that we guarantee that all prices are the lowest in the country.　　13. 要求某人采取行動：　　We must insist that …DO… (DO指動詞原型)　　注：請注意這一句型和句型8的區(qū)別。　　環(huán)境：　　We must insist that you deliver the goods immediately.　　14. 警告：　　Unless…　　If…(not)… We will be forced to …　　.：(What warnings would you give these people?)　　Unless you pay the bill, we will be forced to take legal actions.　　If you do not take your tools from our office, we will be forced to throw them away.　　15. 強(qiáng)烈抱怨：　　注：　　強(qiáng)烈抱怨遵循以下步驟：　　a. 闡述發(fā)生的問題：it is now over nine months since we placed this order and we are still waiting for the cabinets.　　b. 使用句型12：I should like to point out that we have already paid for these cabinets.　　c. 使用句型 13：we must insist that you deliver them immediately.　　d. 使用句型14：unless we hear from you within 7 days we will take legal action.