【正文】 3. I’m sorry for giving you the wrong dish. I’ll change it immediately for you. 真的很抱歉上錯了，我馬上替你換4. I’m sorry to have kept you waiting. I’ll go to the kitchen to check對不起讓您久等了，我馬上到廚房查看5. I’m sorry, I’ll call our manager. 對不起，我去叫我們經(jīng)理來。6. I assure you it won’t happen again. 我保證不會再發(fā)生了?！?客房送餐 Room service1. Good morning, room service, Peter speaking can I help you? 早上好，送餐部,我是Peter,能幫到您什么嗎？2. May I have your room number? 能告訴我您的房間號嗎？3. Would you like anything else? 還需要別的嗎？4. Thank you for calling. 謝謝您的來電。5. We’ll sent the dishes up to your room as soon as possible. 我們將盡快把點餐送上去。6. Your dishes will be sent to you in 30 minutes. 我們將在30分鐘內(nèi)把點餐送上去。7. Room service, may I e in ? 客房送餐，能進來嗎？8. Here is your meal. 這是您的點餐。9. I’ll bring it at once. 我馬上送來。10. Enjoy your meal. 請慢用。11. May I enter and take the tray, please? 我可以進來收餐嗎？12. If you have any requirements please dial 77 for room service. 如果您有什么要求，請撥77到送餐部。酒吧常用英語Service English For The Bar見面招呼用語 Exchange Of GreetingsHow are you today/ this evening, sir? 先生，今天還好嗎？Fine, thanks. 不錯，謝謝。Very well, thank you, and yourself, sir? 非常好，謝謝。您呢，先生？It’s nice to see you again, sir. 先生，很高興再次見到您。Have a pleasant/ nice stay in hotel, sir. 先生，祝您在酒店住得愉快。Good morning, wele to our lobby ，歡迎光臨大堂吧。帶位 Seating the GuestsA table for two? 請問是兩位嗎？This way please! 這邊請!How about this table? 這張桌子怎么樣？How about the table near the stage / dancing floor? 坐在舞臺(舞池)附近怎么樣？World you like this table?這張桌子怎樣？World you like to sit at the bar over there? 你喜歡坐在吧臺嗎？Please take a 。點單 Taking OrdersAre you ready to order, sir? 您已經(jīng)準備好點菜了嗎，先生？what would you like to drink?　 你想喝點什么？Here is our drink list / wine list.　 這是酒水牌和葡萄酒牌。How about the beer or whisky? 來點啤酒、威士忌怎么樣？What’s your prefer? 你喜歡哪一些？We have …... Do you want to try? 我們這有……你想試試嗎？May I take your order now, sir? 我現(xiàn)在可以幫你下單嗎？◆如果聽不清楚：Pardon? 請原諒Would you say it again? 請再說一遍好嗎？Would you mind repeating? 請再說一遍好嗎？I’m sorry ,I don’t understand. I’ll get our ，我不明白，我去叫我們經(jīng)理來?！艨梢怨?yīng)客人要求時： 　 Certainly, sir/ ，先生／女士 　 Yes, sir/ ，先生／女士I’ll go and get it right away, sir/ ，先生／女士◆不能供應(yīng)客人要求時： 　 Sorry, we have run out of croissant today. 真對不起，今天牛角包已經(jīng)賣完了Sorry, I’m afraid we do not have tsing tao beer. 真對不起，我們沒有青島啤酒。Do you mind changing your order? 請您改一下單好嗎?◆未能確定是否能供應(yīng)客人要求時： 　 If you could wait a moment, sir/ madam, I’ll try to find ，請您稍等一會，我去問一下。 　 I’m sorry to have kept you waiting, I’m pleased to say we do have ，讓您久等了。很高興告訴您我們有…… ◆點完單后：May I repeat your order ? 可以重復一下您的單嗎？ Your order is … 您點的是……Just a moment, please! 請稍等！Key Words： Straight up　凈飲on the rock 加冰　with ice 加冰without ice 不加冰　with water 加水出品 Presenting Excuse me! Here is your beer/coffee.　打擾了！這是你的啤酒（咖啡）。Please enjoy your drink! 請享用！Would you like anything else? 還需要些什么嗎？其他OthersMay I take this glass/bottle/chair away? 我可以拿走這個杯子（瓶子，椅子）嗎？One more round. 再要一輪Would you like one more beer? 再要一杯啤酒嗎？結(jié)帳 Presenting The BillJust a moment, please, sir.　 先生，請您稍等一下。Here is your bill/check sir, totally is … Yuan 先生，這是您的賬單?！∫还彩恰猅hank you sir, here is one hundred and thirty five yuan and seventy cents. 謝謝先生，您一共給了135元7角Please wait a moment, I will give you ，我會給您找錢。Here’s your change, sir. 先生，這是找給您的錢。Separate bill or one bill? 分單還是一張單？Please sign the bill 請簽單Do you mind showing me your wele card？請給我看一下您的住房卡，好嗎？送客 LeaveTakingI hope you enjoy your stay here.　希望您在這過的愉快！Have a good time!　 過的愉快！Have a nice day!　愉快的一天！See you ! 再見！I hope to see you again !　希望再次光臨！Key Words：Pay in cash 付現(xiàn)金　use credit card 使用信用卡　room account 房帳　ASKING GUESTS QUESTIONS向客人詢問時May I help you, sir? 先生，有什么可以幫到您？May I know your room number, sir? 　先生，可以告訴我您的房間號嗎？PRESENTING SOMETHING TO GUESTS向客人展示東西時Here’s your coffee, sir. 先生，這是您的咖啡，Here’s our menu, sir. 先生，這是餐牌。WORDS　WHICH OPEN ALL DOORS 客人喜歡的字眼Please 請Thank you 謝謝Excuse me 對不起Pardon me 請原諒INTRODUCING YOURSELF介紹自己My name is …. call me any time, I’m very glad to be of service. 我的名字叫……，請隨時找我，很高興為您服務(wù)。WHEN GUEST THANK YOU當客人向你道謝時It’s my pleasure. 這是我的榮幸。You’re most wele. 您太客氣了。ANSWERING A GUEST’S CALL回答客人的呼喚Yes, sir./ Certainly, sir. 是的，先生。Just a moment, please, sir.　 先生，請您稍等一下。I’ll be with you in a moment, sir.　 先生，我一會就過來。Sorry to have kept you waiting, sir.　 對不起，讓您久等了。WHEN GUEST APOLOGIZES BY SAYING“I　AM　SORRY”當客人向你道歉時That’s quite alright, sir.　 沒關(guān)系，先生。Please don’t mention it. 沒關(guān)系。WHEN GUEST PASSES YOU BY SAYING: “EXCUSE ME” 讓路給客人I’m sorry, sir/ madam.　 對不起，先生／女士。May I go through? 我可以過去嗎？　　基本餐具名稱dinner knife 主菜刀dinner fork主菜叉salad knife色拉刀salad fork 色拉叉butter knife面包刀oyster fork 生蠔叉soup spoon 湯匙soda spoon蘇打勺tea spoon 茶勺service fork自助餐勺ice tong 冰夾plate, dish盤子dish 碟子bowl碗platter 大淺盤finger bowl洗手指碗tray 托盤water glass水杯egg cup 雞蛋杯beer mug啤酒杯wine glass葡萄酒杯milk jug奶罐crust stand 調(diào)味品架sugar tongs 方糖夾子tea set茶具salt shaker鹽瓶chopsticks 筷子chopsticks stand 筷子架china spoon瓷勺 toothpick 牙簽toothpick holder牙簽盅napkin餐巾ashtray 煙灰缸menuholder菜單架teapot 壺candlestick燭臺table cloth 桌布silver ware 銀器sugar bowl糖罐bill folder 帳單夾bread basket面包籃stirrer 攪棒trolley服務(wù)車reserved card 留座卡cake spade蛋糕鏟straw 吸管lemon squeezer 檸檬夾towel毛巾蔬菜類green pepper青椒lettuce 生菜，萵筍mustard芥末celery 芹菜spinach菠菜rape 油菜cabbage卷心菜French bean 豆角cucumber黃瓜sponge guard 絲瓜eggplant茄子radish 蘿卜amaranth莧菜bean sprouts 豆芽White guard冬瓜Balsam pear 苦瓜Mustard leaf芥菜Chinese onion 大蔥tomato西紅柿garlic 大蒜bamboo shoots青筍parsley 香菜ginger姜mushroom 香菇agarics木耳water chestnut 菱角silver agarics銀耳Chinese cabbage 大白菜carrot胡蘿卜beet 甜菜potherb雪里紅pea 豌豆bean curd豆腐broad bean 蠶豆mung bean綠豆cowpea 豇豆string bean菜豆soy bean 黃豆garlic shoots蒜苗lotus root藕potato土豆green bean 扁豆yam山藥taro 芋頭stuffed pepper泡椒corn 玉米broccoli 花椰菜pumpkin 南瓜marro