【正文】 at right? 一共是3個(gè)箱子，2個(gè)手提包，對(duì)嗎？41. Is there anything valuable or breakable in your bag? 您包里有貴重或易碎物品嗎？42. There is a safe in each guest 。46. After you, sir. 您先請(qǐng)，先生。53. I’m sorry, the line is busy, please call back ，對(duì)方電話無法接通，請(qǐng)稍后再撥。 57. You may call directly from your room, ，您可以直接由客房打出去。67. Please leave your room number and we will send the fax up to your room as soon as we get ，一旦傳真收到我們馬上為您送上去。72. They are all first—class goods. 這些都是一等品?！?客滿 Fully Booked1. I’m sorry, sir, we don’t have any table left for 8:00 tonight. 抱歉，我們八點(diǎn)鐘沒位子。引客 Seating The Guests1. Good evening, sir. Wele to Yue Chinese restaurant. 晚上好歡迎光臨悅中餐廳。6. Would you like to sit here? 坐這里好嗎？7. How about this table? 坐這里怎樣？8. You can sit where you like. 您可以隨便坐。3. What kind of tea would you like? We have Longjing, puer tea, Jasmine tea Tieguanyin and so on. 您要喝什么茶呢？我們有龍井茶，普洱茶，茉莉花茶，鐵觀音等。14. Please enjoy your meal. 請(qǐng)慢用◆ 點(diǎn)單建議 Making Remendation’s special is… 今天的特色菜有…… I suggest the Roast Crispy Chicken? It39。3. Here is your 。2. How would you like to pay for it? 您想怎樣結(jié)帳呢？3. Would you like to pay together or separately? 請(qǐng)問您要分單呢還是一起付？4. Please wait minute. I’ll be back with your changes and ，我一會(huì)給您找零和發(fā)票。4. I hope you have enjoyed your 。6. I assure you it won’t happen again. 我保證不會(huì)再發(fā)生了。2. We are fully booked until next Monday. 下個(gè)星期一之前位子都訂滿了。2. Do you have a reservation? 請(qǐng)問您預(yù)訂了嗎？3. Sorry, the restaurant is full now, could you wait for a moment? 對(duì)不起，現(xiàn)在餐廳客滿了，請(qǐng)稍等。10. I’m sorry, this table is reserved. 對(duì)不起，這張桌子有人訂了。7. I’m very sorry, steak is sold out now 對(duì)不起，牛排暫時(shí)售完了?！痵 delicious and worth a try. 它味道鮮美，值得一嘗?！?餐間服務(wù) Service During The meal1. Excuse me. 對(duì)不起,請(qǐng)讓一讓2. Sorry to interrupt you. 打攪一下?！?送客 LeaveTaking1. Hope to see you 。s our fault. 對(duì)不起，這是我們的錯(cuò)。5. We’ll sent the dishes up to your room as soon as possible. 我們將盡快把點(diǎn)餐送上去。10. Enjoy your meal. 請(qǐng)慢用。您呢，先生？It’s nice to see you again, sir. 先生，很高興再次見到您。點(diǎn)單 Taking OrdersAre you ready to order, sir? 您已經(jīng)準(zhǔn)備好點(diǎn)菜了嗎，先生？what would you like to drink?　 你想喝點(diǎn)什么？Here is our drink list / wine list.　 這是酒水牌和葡萄酒牌。 　 I’m sorry to have kept you waiting, I’m pleased to say we do have ，讓您久等了?！∫还彩恰猅hank you sir, here is one hundred and thirty five yuan and seventy cents. 謝謝先生，您一共給了135元7角Please wait a moment, I will give you ，我會(huì)給您找錢。WHEN GUEST THANK YOU當(dāng)客人向你道謝時(shí)It’s my pleasure. 這是我的榮幸。I’ll be with you in a moment, sir.　 先生，我一會(huì)就過來。WHEN GUEST PASSES YOU BY SAYING: “EXCUSE ME” 讓路給客人I’m sorry, sir/ madam.　 對(duì)不起，先生／女士。WHEN GUEST APOLOGIZES BY SAYING“I　AM　SORRY”當(dāng)客人向你道歉時(shí)That’s quite alright, sir.　 沒關(guān)系，先生。ANSWERING A GUEST’S CALL回答客人的呼喚Yes, sir./ Certainly, sir. 是的，先生。Separate bill or one bill? 分單還是一張單？Please sign the bill 請(qǐng)簽單Do you mind showing me your wele card？請(qǐng)給我看一下您的住房卡，好嗎？送客 LeaveTakingI hope you enjoy your stay here.　希望您在這過的愉快！Have a good time!　 過的愉快！Have a nice day!　愉快的一天！See you ! 再見！I hope to see you again !　希望再次光臨！Key Words：Pay in cash 付現(xiàn)金　use credit card 使用信用卡　room account 房帳　ASKING GUESTS QUESTIONS向客人詢問時(shí)May I help you, sir? 先生，有什么可以幫到您？May I know your room number, sir? 　先生，可以告訴我您的房間號(hào)嗎？PRESENTING SOMETHING TO GUESTS向客人展示東西時(shí)Here’s your coffee, sir. 先生，這是您的咖啡，Here’s our menu, sir. 先生，這是餐牌。Please enjoy your drink! 請(qǐng)享用！Would you like anything else? 還需要些什么嗎？其他OthersMay I take this glass/bottle/chair away? 我可以拿走這個(gè)杯子（瓶子，椅子）嗎？One more round. 再要一輪Would you like one more beer? 再要一杯啤酒嗎？結(jié)帳 Presenting The BillJust a moment, please, sir.　 先生，請(qǐng)您稍等一下?！艨梢怨?yīng)客人要求時(shí)： 　 Certainly, sir/ ，先生／女士 　 Yes, sir/ ，先生／女士I’ll go and get it right away, sir/ ，先生／女士◆不能供應(yīng)客人要求時(shí)： 　 Sorry, we have run out of croissant today. 真對(duì)不起，今天牛角包已經(jīng)賣完了Sorry, I’m afraid we do not have tsing tao beer. 真對(duì)不起，我們沒有青島啤酒。Good morning, wele to our lobby ，歡迎光臨大堂吧。酒吧常用英語Service English For The Bar見面招呼用語 Exchange Of GreetingsHow are you today/ this evening, sir? 先生，今天還好嗎？Fine, thanks. 不錯(cuò)，謝謝。7. Room service, may I e in ? 客房送餐，能進(jìn)來嗎？8. Here is your meal. 這是您的點(diǎn)餐。6. I assure you it won’t happen again. 我保證不會(huì)再發(fā)生了。4. I hope you have enjoyed your 。2. How would you like to pay for it? 您想怎樣結(jié)賬呢？3. Would you like to pay together or separately? 請(qǐng)問您要分單呢還是一起付？4. Please wait minute. I’ll be back with your changes and ，我一會(huì)給您找零和發(fā)票。3. Here is your 。16. Please enjoy your meal. 請(qǐng)慢用◆ 點(diǎn)單建議 Making Remendation’s special is… 今天的特色菜有…… I suggest the Pizza? It39?！?點(diǎn)單 Taking Order1. Excuse me, sir, are you ready to order?/May I take your order? 先生，打擾一下，現(xiàn)在可以點(diǎn)菜了嗎？2. Please take your time, I’ll be back to take your order. 請(qǐng)慢慢看，我回頭為您點(diǎn)餐。6. Be careful of the steps/slippery floor. 小心臺(tái)階/地滑?！?迎客amp。5. We look forward to seeing you. 我們期盼您的光臨。s our fault. 對(duì)不起，這是我們的錯(cuò)。◆ 送客 LeaveTaking1. Hope to see you 。◆ 餐間服務(wù) Service During The meal1. Excuse me. 對(duì)不起,請(qǐng)讓一讓2. Sorry to interrupt you. 打攪一下。’s delicious and worth a try. 它味道鮮美，值得一嘗。7. I’m very sorry, Roast Duck is sold out now 對(duì)不起，片皮鴨暫時(shí)售完了。10. Can I get a high chair for the baby? 我能擺一張嬰兒椅嗎？11. Here is the menu. 給您菜單。4. This way, please. 這邊請(qǐng)。3. I’ll call you when there is a free table. 一有位子我們將盡快通知您。中餐常用服務(wù)用語Service English For F＆B (Chinese Restaurant)◆ 預(yù)訂 Accepting Reservation1. How many people do you have , please? 您一行有多少人呢？2. For what time? 您要訂幾點(diǎn)的位子呢?3. May I have your name and telephone number? 能告訴我您的名字及電話嗎？4. We’ll hold the table for 15 minutes. 我們?yōu)槟Ａ糇雷?5分鐘。 69. May I have the fax number? 能告訴我傳真號(hào)嗎？70. The fee is 5yuan per page for a local fax. 本地傳真5元一頁。59. Would you please be louder? I can’t hear you clearly. 請(qǐng)大聲點(diǎn)好嗎？我聽不清楚您的聲音60. Who are you calling? 請(qǐng)問您要找誰？61. I’m afraid there is no body answer. Would you like to leave a message? 沒人接聽電話，您要留話嗎？62. Could you repeat that? 請(qǐng)?jiān)僬f一次好嗎？63. Could you speak more slowly? 請(qǐng)說慢一點(diǎn)好嗎？64. I’m sorry to have kept you waiting. 抱歉讓您久等了。55. Please dial 9 before the country code and then the area code and then the number. 請(qǐng)先撥9再撥國(guó)家號(hào)和地區(qū)號(hào)