【正文】 rse ,cumulative equivalent gained through broad seasoning and /or soecial developmentExpert professional/CEO/deputy head(most)/senior vice president all masteryExternally recognized expertise in a plex scientific or other learned disciplineExternally recognized expert●●managerial knowhow(MKH)LevelexplanationPossible examplesPerformance of a task(s), highly specific as to objective and content ,and not involving the leadership of othersPayroll clerk/receptionistⅠ.minimalPerformance or direction of activities ,which are similar as to content and objectives with appropriate awareness of other activitiesAccountant/officeramp。analysts/first line supervisor or manager/tradesⅡ.relatedDirection of a unit with varied activities and objectives or guidance of a subfunction(s) or several important elements across several organizational unitsDirector/superintendent/executive managerⅢ.diverseDirection of a large unit with functional variety or guidance of a function(s) which affects all or most of the organzitionsAssistant deputy head/deputy head/director of a large unit with functional varirtyⅣ.broadDirection of a major unit with substantial functional diversity or guidance of a strategic function(s) which significantly affects the organizations planning and operationsCeomedium organizationsLarge deputy headⅤ.totalManagement of all units and functions in the organizationCeolarge organizations●●●human relations knowhow(HRKH)LevelexplanationPossible examplesThis is the base level of interpersonal skill utilized by most individuals in the course of performing the job . it includes the ability to municate with ordinary courtesy and effectiveness with others in the organization to request or transmit information ,ask questions or get clarification Heavy duty mechanic/accountant 1/programment/clerk typist /court reporterThis level of interpersonal skill is required in jobs in which understanding and influencing people are important requirements in the job . skills of persuasiveness or assertiveness as well as sensitivity to the other person’s point of view are often required to influence behavior, change an opinion ,or turn a situation around .the requirement for public contact does net necessarily demand this level of human relations skills ,particularly if the purpose is to provide or solicit information .position which assign work ,monitor and review work of other employees ,usually require at least this level of skill Buyer/maintenance coordinator/youth officer/registered nurseThe highest level of interpersonal skill is usually required by positions in which alternative or bined skills in understanding and motivating people are important in the highest degree. Jobs which require negotiating skills are often found at this level ,but consideration has to be give to the power bases being utilized .in negotiations between buyers and sellers of products ,services ,concepts ,or ideas ,less human relations skill may be required by the “buyer” who has the latitude to say “no” than by the seller who must turn the “no” to “yes”. This level of skill is usually required for position accountable for the development , motivation, assessment and reward of other employeesSupervisor hr/crew foreman/most managers(not all)/most first line supervisor(not all)/ceo/assistant deputy head/deputy head Problem Solving/innovation解決問題與創(chuàng)新Guide chart for evalutionProblem solvingSTEPVALUES24322112184016001400121610569208007006088765STEPBELOW100%1234567891011121314151617181920The thinking environment is guided and circumscribed by●●situational challenges●thinking environment structured10%12%14%16%19%22%25%29%33%38%A12%14%16%19%22%25%29%33%38%43%B14%16%19%22%25%29%33%38%43%50%C16%19%22%25%29%33%38%43%50%57%D defined19%22%25%29%33%38%43%50%57%66%E defined22%25%29%33%38%43%50%57%66%76%F defined25%29%33%38%43%50%57%66%76%87%G29%33%38%43%50%57%66%76%87%H●thinking environment structured: thinking within very detailed and precisely defined rules and instructions and/or with continually present assistance.: thinking within detailed standard practices and instructions and /or within immediately available assistance or examples: thinking within welldefined ,somewhat diversified procedures。 many precedents covering most situations and /or readily available assistance : thinking within clear but substantially diversified procedures。 procedures covering most situations and/or access to assistance defined: thinking within a welldefined frame of reference and toward specific objectives ,in situation characterized by functional practices and precedents defined: thinking within a general frame of reference toward functional objectives ,in situations with some nebulous, intangible, or unstructured aspects defined: thinking within concepts ,principles ,and broad guidelines towards the organization’s objectives or functional goals 。many nebulous intangible or unstructured aspects to the environment: thinking within business philosophy and /or natural laws and /or principles governing human affairs●●situational challenges: identical situations requiring resolution by a simple choice of known things: similar situations requiring resolution by discriminating choice of known things: differing situations required search for solutions with areas of known things: variable situations requiring analytical , interpretative and /or constructive solutions: novel or recurring pathfinding situations required the development of newGuide chart for evalutionProblem solving%psdTo find problem solving point，read