禮賓部領班崗位職責-資料下載頁
2025-04-09 05:15本頁面
【正文】 y munication 積極和善的合作態(tài)度。發(fā)揚團隊精神保證溝通順暢Teamwork團隊合作 Be open to new ideas and make changes in the job and routine as required 不斷更新工作方法，提出新的工作建議 Work in line with business requirements in a flexible and optimistic manner 順應不斷變化的工作要求。 Complete tasks as directed by Management 完成管理層交給的工作。 Deputize in the absence of your Manager 經理不在時行使管理職責Adaptability適應能力 Establish action plans and schedules for meeting departmental priorities 提前組織安排部門的會議。 Assign responsibilities, allocate resources and coordinate the activities of yourself and others to meet objectives effectively and efficiently 合理有效的安排工作計劃，負責實施。Impact and Influence影響力和感染力 Promote your ideas persuasively, and shape the opinion of subordinates and overe resistance 良好的語言表達能力可以改變下屬的觀點 Build consensus for action and negotiate mutually beneficial solutions. 聽取大多數人的建議協商解決問題Leading and Developing People領導和發(fā)展員工 Work with your Manager to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it. Ensure your team meets deadlines and quality standards and tasks and projects are pleted as required 與部門經理密切合作，確保清楚工作目標和行動的正確實施，保證按照計劃完成工作。 Adheres to and enforces The Interlaken OCT Hotel Shenzhen Group Code of Conduct, Hotel Policy and Departmental Procedures 清楚并且服從深圳茵特拉根華僑城酒店的部門規(guī)章制度和程序。Cultural Awareness文化意識 Inspire others to excel by clearly municating department and section goals and priorities, recognizing good performance and supporting employees when required 鼓勵員工并且給予在業(yè)務上的指導，承認員工在工作中的良好表現給予業(yè)務上的幫助。 Develop potential of others through training, coaching and development opportunities 開發(fā)員工潛力給予發(fā)展空間，提升今后的實際工作能力Drive For Results為目標努力 Work effectively with customers and colleagues from different viewpoints, cultures and countries 適應不同的文化背景和觀點，保證高效率的對客和內部服務水平。禮賓部領班每日工作流程，協助主管做好部門管理工作；、班后會，檢查員工儀容儀表；；、保養(yǎng)設施設備的工作；、送報紙、留言、傳真、用餐等各項工作；；；；，保證客人得到滿意的服務；，解答客人的各種疑問，確保重點賓客得到特別服務；；，代理其工作；；7 /
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