【正文】 ngs from China! I am Li Hua, a high school student in China. During the summer vacation, I’ll study in Kogarah High School for a month. How happy I am to learn that your family will be my host family! I’d like to know more about my stay there. First, may I have my own room? And it would be great if I could have access to the Internet in my room. Though I’m interested in Australian food, I’m wondering if I could cook some Chinese dishes in case I’m not used to it. Besides, I’d like to know if there is a bus route on the way to school.Looking forward to your reply.Best wishes! Yours sincerely, Li Hua七、投訴信一、投訴信基本步驟：1. 寫(xiě)信投訴 2. 陳述要投訴的問(wèn)題（可表達(dá)不愉快的心情）3. 提出要求或補(bǔ)救的建議二、文章開(kāi)頭（寫(xiě)信投訴）：178。 I am writing to plain about a pair of shoes (I) bought /purchased/ ordered from your website.178。 I am writing to make a plaint about … 178。 I am writing to express my dissatisfaction / disappointment about …178。 I am writing to draw your attention to the awful fact that + 句子. 178。 I am sorry to send this letter to you to express my disappointment.三、陳述要投訴的問(wèn)題178。 I am totally/pletely disappointed to find that + 句子(如：you sent me a pair of shoes of wrong size.) 178。 There are some serious problems that deserve your close attention. For one thing, …。 for another, …178。 There are some problems with … that I wish to bring to your attention. First, … /In addition, … / Worse still, …四、表達(dá)心情178。 I can hardly put up with / bear / tolerate it any longer.178。 I am really annoyed about it.178。 I am really disappointed by the quality of the ...178。 I am most reluctant (不情愿的）to plain, but this really bothers me.五、 提出要求或補(bǔ)救建議178。 I would like to get my money back. 或 I have to ask for/demand / claim a (full) refund. 要求(全額)退款178。 In view of the inconvenience that this has caused, I feel you should… 178。 To improve the situation, it is advisable for you to take the following measures. 178。 To solve the problem, I demand / request that … (should + do)178。 To remedy (補(bǔ)救) the matter, I suggest making the following changes. 六、文章結(jié)尾178。 I trust you will take my plaints seriously and solve the problem as soon as possible.178。 I request you to be kind enough to solve the problem as soon as possible.178。 I would be grateful if you could take my opinion into consideration.178。 I would appreciate it if you are kind enough to solve the problem as soon as possible.178。 I couldn’t be more satisfied if you could …178。 It would be highly appreciated if you could …178。 I appreciate your willingness to make up for the loss.178。 I hope you will give due attention to this matter. 樣例1：假如你是李華，請(qǐng)你以自己網(wǎng)上購(gòu)書(shū)所遇到的不愉快經(jīng)歷，向中國(guó)某家英文報(bào)紙生活欄目寫(xiě)一封抱怨信。要點(diǎn)如下：1. 所購(gòu)書(shū)中有破損，缺頁(yè)現(xiàn)象；2. 一些書(shū)籍價(jià)格比實(shí)體店書(shū)店還要貴。178。 I hope you will kindly investigate this matter. Dear Sir or Madam,I am a middle school student. I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago. I bought some books from the Internet. But when I received the books, I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. In addition, some of the books are more expensive than those in the local bookstores.Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments. I totally believe that they will improve their service in the future. I would be grateful if you could take my opinion into consideration. Yours sincerely,樣例2：假設(shè)你叫李華，最近在某英文購(gòu)物網(wǎng)站上購(gòu)買(mǎi)了一雙鞋子，但出現(xiàn)了一些問(wèn)題。請(qǐng)給該網(wǎng)站寫(xiě)一封投訴信，包括以下內(nèi)容： （見(jiàn)右表） ：重新郵寄或退款：若寄回，誰(shuí)承擔(dān)郵寄費(fèi)？ Li HuaDear Sir, I’m writing to plain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size shoes instead. Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. By the way, if I send back the wrong shoes, will your pany pay for the postage?I would appreciate it if you are kind enough to solve the problem as soon as possible. Li Hua概要寫(xiě)作答案：Some critics worry that cyberspace drives people to befriend strangers but distance themselves from neighbors, weakening their municating skills in real life. (要點(diǎn)1) However, a report suggests that the Internet can be of benefit to social networks. (要點(diǎn)2) It can serve as a tool to help people stay in regular touch with friends. (要點(diǎn)3) Besides, it supplies people with social and informational resources when they are faced with difficult situations. (要點(diǎn)4) 67W13