【正文】 all Enterprise Systems Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Figure 215 Enterprise systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the anization. These systems focus primarily on internal processes but may include transactions with customers and vendors. 169。 2022 by Prentice Hall ? Aim to move the correct amount of product from source to point of consumption as quickly as possible and at the lowest cost ? Used by firms to manage relationships with suppliers, purchasing firms, distributors, and logistics panies through shared information about orders, production, inventory levels, and more ? Automate the flow of information across anizational boundaries Supply Chain Management Systems Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Systems That Span the Enterprise 169。 2022 by Prentice Hall Example of a Supply Chain Management System Systems That Span the Enterprise Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Figure 216 Customer orders, shipping notifications, optimized shipping plans, and other supply chain information flow among Haworth’s Warehouse Management System (WMS), Transportation Management System (TMS), and its backend corporate systems. 169。 2022 by Prentice Hall ? Coordinate all of the business processes that deal with customers to optimize revenue and customer satisfaction, and increase sales ? Sales, marketing, and service record data from multiple munication channels can be bined ? Saab implemented CRM applications from Siebel Systems to achieve a 360186。 view of customers, resulting in a greater followup rate on sales leads and increased customer satisfaction Customer Relationship Management Systems Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Systems That Span the Enterprise 169。 2022 by Prentice Hall Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Systems That Span the Enterprise Illustrated here are some of the capabilities of , a marketleading provider of ondemand customer relationship management (CRM) software. CRM systems integrate information from sales, marketing, and customer service. 169。 2022 by Prentice Hall Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Systems That Span the Enterprise ? Intangible knowledge assets ? Knowledge about producing and delivering products ? Source of value and advantage for firms ? Knowledge management systems: ? Help capture, storage, distribute, and apply knowledge so that it can be leveraged for strategic benefit ? Include systems for: ? Managing and distributing documents, graphics, other digital knowledge objects ? Creating knowledge directories of employees with specialized expertise ? Distributing knowledge Knowledge Management Systems 169。 2022 by Prentice Hall ? Read the Focus on Technology and then discuss the following questions: ? What problems did Haworth face? ? How did they affect the way the pany ran its business? ? How did the pany solve these problems? ? What people, anization, and technology issues did the solution have to address? ? How successful was the solution? Haworth Overhauls Supply Chain Management Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Systems That Span the Enterprise 169。 2022 by Prentice Hall Intras and Extras Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Systems That Span the Enterprise ? Technology platforms that increase integration and expedite the flow of information ? Intras: internal works based on Inter standards ? Extras: intras that are extended for authorized use outside the pany ? Intras often utilize a portal ? Extras facilitate collaboration 169。 2022 by Prentice Hall EBusiness, ECommerce, and EGovernment Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems Systems That Span the Enterprise ? Ebusiness refers to the use of digital technology and the Inter to drive major business processes ? Emerce is a subset of EBusiness that involves buying and selling goods and services through the Inter ? Egovernment refers to using Inter technology to deliver information and services to citizens, employees, and businesses 169。 2022 by Prentice Hall The Information Systems Department Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems The Information System’s Function in Business ? Programmers ? Systems analysts ? Information systems managers ? Chief information officer (CIO) ? End users 169。 2022 by Prentice Hall Organizing the Information Systems Function Essentials of Business Information Systems Chapter 2 EBusiness: How Businesses Use Information Systems The Information System’s Function in Business ? Small panies often rely on a single person for information technology services rather than an information systems department ? Some large firms with IS departments decentralize them so that each functional area of the business has its own information systems ? Other large firms may depend on a central department that makes technology decisions for the entire pany