【正文】 s saf ety p ro g ram ?Y N 2 0 . Do es m an ag em en t in sist u p o np ro p er m ed ical atten ti o n f o r in ju redem p lo y ee s?Y N 2 1 . A re saf e o p eratin g p ro ce d u resreg u larl y rev iew ed w it h em p lo y ee s?Y N 2 2 . A re y o u in terested in h o w y o u rco m p an y ’s saf ety reco rd co m p ares w it ho th er co m p an ies i n y o u r in d u stry ?Y N 2 3 . Do es y o u r co m p an y h ir eem p lo y ee s w h o d o n o t h av e t h ep h y sical ab il it y to saf ely p erf o rmass ign ed d u ti es?Y N 2 4 . Do y o u r co w o rke rs su p p o rt th eco m p an y ’s saf ety p ro g ram ?Y N 2 5 . Do su p erv iso rs p ay ad eq u ateatten ti o n to saf ety m atters?Y N 2 6 . Is saf e w o rk b eh av io r reco g n izedb y su p erv iso rs?Y N 2 7 . Do em p lo y ee s p arti cip ate i n th ed ev elo p m en t o f saf e w o rk p ractices?020406080100120Accident InvestigationQuality of SupervisionAlcohol/Drug AbuseAttitude Toward SafetyCommunicationNew EmployeesGoals for Safety PerformanceHazard CorrectionInspectionsInvolvement of EmployeesAwareness ProgramsRecognition for PerformanceDisciplineSafety ConcernsOperating ProceduresSupervisor TrainingSupport for SafetyEmployee TrainingSafety ClimateManagement CredibilityStress% Positive ResponsesM a n a g e r S u p e r v i s o r E m p l o y e eSurvey Results Safety Observation Process ? Step 1: PLAN where and when to make observations and recall what to look for ? Step 2: OBSERVE worker behavior for safe and atrisk performance ? Step 3: COACH for improved performance by positively reinforcing or redirecting ? Step 4: RECORD what was observed, why it occurred, and now what will be done Step 1: PLAN ?Determine a time and place to observe ?Review the Observation Memory JogR (Tab 6) ?Review Feedback and Coaching Tips (Tab 7) Step 2: OBSERVE ?Snapshots of behavior ?Allow no distractions ?Observe people and surroundings ?Stop any atrisk behavior immediately ?Stop observing after 30 seconds or atrisk behavior is observed, which ever es first Step 3: COACH ?Provide positive reinforcement (R+) if safe ?Coach by shaping behavior if atrisk ?Ignore what you saw ?Discipline Step 4: RECORD ?Anonymous, specific, timely ?Safe and AtRisk behaviors on Memory JogR ?What, Why, Now What ?Take Action Observation Exercises Continuous Improvement ?Data Compilation ?Safety Involvement Team ?Problem solving ?Implement solutions ?Successful? Ohio BWC BBS Software Demo OBSERVATION ?Reactive Behavior ?Personal Protective Equipment ?Specific Job Risks ?Tools and Equipment ?Safe Work Practices ?Ergonomics ?Reactive Behavior ? Adjusting PPE ? Changing position / Turning away ? Stopping work / Attaching safe guards ? Rearranging job ?Personal Protective Equipment ? Head gear ? Eye protection and face shielding ? Hearing protection ? Respiratory protection ? Arm and hand covering ? Foot and leg protection ?Specific Job Risks ? Strike against or caught ? Line of fire ? Fall, slip hazard ? Contact hot, chemical or electric ? Inhale or swallow hazardous substance ?Tools and Equipment ? Wrong for the job ? Used incorrectly ? In need of repair or maintenance ? Clutter amp。 poor housekeeping ?Safe Work Practices ? Not defined ? Not known or understood ? Ignored or done poorly ? Not patible with task ?Ergonomics ? Forceful exertions ? Awkward postures ? High repetition ? Long duration w/o rest Coaching and Feedback for the skilled observer Positive Reinforcement ? Give praise ? Explain why this behavior is right and/or safe ? Encourage continued behavior Shaping Behavior ? Communicate the behavior you saw ? Check for understanding of the job ? Coach for improved performance ? Contract for safe behavior Coaching Tips ? Use “I” vs. “You” language ? Appeal to other’s interests and goals ? Reflect feelings or emotions that go beyond the words ? Set limits to clarify expectations ? Talk about the behavior, not the person Coaching Tips Continued… ? Keep calm ? Don’t personalize emotion of others ? Move to problem solving ? Focus on interests rather than position ? Find mon ground