項目管理培訓第八周-managingprojectconflict(nxpowerlite)-資料下載頁
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【正文】 Survey How many of these for you in the last year? (Greenberg amp。 Baron, 1993, p238) Stress Management 1. Organizational Level 2. Individual Level Stress Management at the Organizational Level setting reasonable work plans and schedules delegating responsibility and increasing independence clarifying responsibilities, authority, and performance criteria clarifying goals, procedures, and decision criteria giving consideration and support in leadership Stress Management for the Individual stress management program relaxation training diversions from workrelated problems Review 1. Conflict is the opposition of people or forces that develops into an aggressive state or action. 2. Sources of IT project conflict includes。 schedules, priorities and workforce issues. 3. Conflict can be good and bad. 4. Conflict handling styles include。 avoiding, promise, petition, acmodation, and collaboration. 5. Grievance handling strategies include。 listen, discuss, and plan. Not dealing with grievances can be harmful to projects. 6. Work environment improvements and reducing stress is essential to a team’s health and the success of the project. References Condliffe, P. (1991). Conflict management – A practical guide. Collingwood, Vic.: RMIT. Greenberg, J. amp。 Baron, R. (1993). Behavior in anizations (4th ed.). Syd., NSW: Allyn and Bacon. Nicholas, J. (2022). Project management for business technology – Principles and practice (2nd ed.). Upper Saddle River, .: PrenticeHall. Photo credits Helico assbach _unmon bootload James Gordon orionoir Steve9091 Destinys Agent Karthik Sudhir bfick kodama BryonRealey Photos e care of Flickr, CC and generous munity members. Most photo credits are in the notes section of the page itself. Some are below. Title page pic care of Helico amp。 CC @ Flickr
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