empathiclistening中山大學(xué)商務(wù)溝通-資料下載頁(yè)
2024-10-18 11:16本頁(yè)面
【正文】 ? “You’ve had it! You think the school is for the birds!” ? The second stage: to rephrase the content ? A little more effective, but it’s still limited to the verbal munication. You put his meaning into your own words. You are thinking about what he said. ? . “Boy, Dad, I’ve had it! School is for the birds!” ? “You don’t want to go to school anymore.” ? The third stage: reflect the feeling ? You are not paying as much attention to what he’s saying as you are to the way he feels about what he’s saying. ? . “Boy, Dad, I’ve had it! School is for the birds!” ? “You’re feeling really frustrated.” ? The fourth stage: rephrase the content and reflect the feeling ? This stage includes both the second and the third stages. ? . “Boy, Dad, I’ve had it! School is for the birds!” ? “You’re really frustrated about school.” ? As you authentically seek to understand, as you rephrase content and reflect feeling, you give him psychological air. You also help him work through his own thoughts and feelings. ? See example 4 如何達(dá)到有效傾聽(tīng) 1. 認(rèn)真準(zhǔn)備，營(yíng)造良好的環(huán)境 2. 真誠(chéng)理智，消除主觀障礙 專注、認(rèn)真對(duì)待 設(shè)身處地、運(yùn)用同理心 摒除偏見(jiàn)、對(duì)事不對(duì)人 接受 先聽(tīng)完，最后才下判斷 不多說(shuō)，不打斷 3. 主動(dòng)傾聽(tīng)，給予正面鼓勵(lì) 微笑 目光 身體前傾 做筆記 4. 及時(shí)響應(yīng)，提供積極反饋
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