【導(dǎo)讀】Introduction&Assessment. IACT918Autumn2020. GeneAwyzio&GlennBewsell. 2. Overview. Somegroundrules. 3. WebCT. –。4. ContactingGene. PreferredMethod:. –viawebCTforum. Room:. Phone:42214090. Email:. –UseyourUoWaccount. –Provideaheading. 5. ContactingGlenn. PreferredMethod:. –viawebCTforum. Room:. Phone:42215683. Email:. –UseyourUoWaccount. –Provideaheading. 6. businesses. environment. 7. Topics. 8. Topics. 2.Managingthework. –Faultmanagement. –Disastermanagement. 9. Topics. –Managementteams. 10. THESCHEDULE(subjecttochange). 1. EssayQuestion. NetworkManagement. Overview. EssayQuestions. allocatedand. handedoutin. Lecture. 3. allocation. Chapter4. SeminarQuestions. allocatedand. handedoutin. Tutorials. 4. SecurityManagement. Milestone1Chapter5. 5. Ethics,Accountabilityand. theNetwork. MidsessionBreak(oneWeek). 11. THESCHEDULE(subjecttochange). 6. 7. CapacityPlanning. MajorProject. handedoutin. Lectures. 8. HumanResources. Management. Milestone3Chapter7. 9. CustomerCare,management. Seminars5&6Zeithaml(a)-Chapter3. 10SNMPI,II&IIISeminars7&8Chapter8. 11CMIS/CMIPMIB-IISeminars9&10Chapters9&10. 12RMONSeminars11&12Chapter11. 12. Attendance