【文章內(nèi)容簡(jiǎn)介】 red ）真對(duì)不起，這個(gè)菜需要一定的時(shí)間。I am afraid this dish will take some more time to ）實(shí)在對(duì)不起，我馬上為您重做。I am sorry , Sir/Madam, I will change it for you ）現(xiàn)在可以上點(diǎn)心了嗎？Can I bring your dessert for you now? 47）現(xiàn)在要還是等一會(huì)兒Would you like to have it now or later? 48）給您女兒換張高椅子好嗎？ Can we offer a stool for your daughter? 49）這些甜食（水果）是免費(fèi)贈(zèng)送的。The dessert(fruit)is hope you will enjoy ）謝謝請(qǐng)慢走，歡迎下次光臨。Thank you for you to see you next time。西餐廳必背服務(wù)英語(yǔ)例句您好！How do you do!早上好！Good morning!下午好！Good afternoon 明天見(jiàn)！See you tomorrow!歡迎您！You are wele請(qǐng)問(wèn)一共幾位？How many people,please? 見(jiàn)到您很高興！I’m very glad to meet you!歡迎您到我們餐廳就餐！You are wele dine in our restaurant!這邊走！This way,please!請(qǐng)里邊坐！Come in and sit down ,please!您休息一下！Take a rest,please!請(qǐng)飲用一杯茶！Have a cup of tea,please!對(duì)不起！I’m sorry!沒(méi)關(guān)系！It’ doesn’t matter!請(qǐng)?jiān)?！Excuse me,please!好的！That’s all right!您需要點(diǎn)什么？What would you like?請(qǐng)嘗嘗今天的特色菜好么？Would you like to try today’s special? 您喜歡什么點(diǎn)心？What kind of pastry would you like? 我能幫您做點(diǎn)什么嗎？Can I help you? 謝謝您的好意!Thank you for your kindness!對(duì)不起，讓您久等了！I’sorry to have kept you waiting so long!真對(duì)不起，這個(gè)菜需要一定時(shí)間，您能多等一會(huì)么？Sorry,it takes some time for this disk ,could you waite a little bit longer?對(duì)不起，這個(gè)品種剛賣(mài)完！I’m very sorry ,that disk in not available ！Go to the table,please!好，馬上就來(lái)！Yes,right away!好，請(qǐng)稍等！Ok,just a minute!您要的菜齊了！All your dishes are here!向左轉(zhuǎn) Turn left,please!一直往前走！Go ahead straightly!再見(jiàn)See you again!祝您健康！Wish you good health!祝您生日快樂(lè)！Happy birthday!祝您在中國(guó)愉快！Wish you’ll have a pleasant time in China!您喜歡吃點(diǎn)什么？What would you like to eat? 您想哪類(lèi)菜？What kind of foods do you have?我?guī)胱?，?qǐng)這邊走！I’ll show you your table this way please!需要點(diǎn)什么菜？May I take your order now?這是菜單，決定了要點(diǎn)什么菜以后，請(qǐng)招呼一聲服務(wù)員好嗎？Here is your menu could you call a waiter when you areeday to order?現(xiàn)在要還是一會(huì)要？Now or latter?先生，讓您久等了，請(qǐng)用午餐！Thank you for waiting ,sir,please enjoy your ？May I take away this dish? 我可以清理桌子么？May I clear this table?我可以為您結(jié)賬么？May I make out the bill for you now? 午安，先生，歡迎您下次光臨！Good afternoon,sir,wele to the dininghall next time!請(qǐng)問(wèn)一共幾位？How many persons,please? 有預(yù)約嗎？Do you have a reservation ,please?請(qǐng)問(wèn)您喜歡哪個(gè)位置？Where would you prefer to sit ,please? 您喜歡大廳的位置還是包間的位置？Would you prefer a table in the main restaurant or in a private room?實(shí)在對(duì)不起，現(xiàn)在餐廳已客滿(mǎn)，但是如果您愿意等會(huì)的話(huà)，我們非常歡迎！I’m sorry ,the house is full of all now,But if you like to wait for a moment,you’re more than wele.第二篇：餐廳日常運(yùn)作流程餐廳日常運(yùn)作流程快上快離是上策餐廳上菜快，使客人離去快，才能提高座位周轉(zhuǎn)率。但餐廳不能為提高周轉(zhuǎn)率而趕走客人，或服務(wù)態(tài)度不佳。服務(wù)員應(yīng)巧妙地使客人快些離去。處理抱怨要周全一般來(lái)說(shuō)，客人對(duì)餐廳投訴，大致有以下幾種原因：上菜太慢；樣品與實(shí)際菜肴的分量相差太多；菜中有異物；味道太咸或太淡；上錯(cuò)了菜等。餐廳主管人員應(yīng)事先做出預(yù)防以及設(shè)計(jì)出萬(wàn)一不慎發(fā)生后的補(bǔ)救方法。要虛心接受客人的抱怨，仔細(xì)聆聽(tīng)客人的指責(zé)，冷靜地處理，使客人平息怒氣，并給客人一定的補(bǔ)償，使客人心平氣和地離去，而且愿意下次再來(lái)。餐廳的日常運(yùn)作流程導(dǎo)入：餐廳運(yùn)作管理，從一個(gè)新開(kāi)的酒店自開(kāi)業(yè)起便沒(méi)有了休息日。那么對(duì)于我們管理人員的要求也非常的高。要使整個(gè)餐廳流程順暢也不是一件簡(jiǎn)單的事情。下面我們來(lái)看一下今天我們講課的內(nèi)容。（一）如何使餐廳運(yùn)作、管理流程順暢。即各崗位員工都要有操作標(biāo)準(zhǔn)。即每個(gè)流程都要有一個(gè)程序。沒(méi)有規(guī)矩不成方圓。即餐廳要有一套完成的制度，而且管理人員要養(yǎng)成按照制度辦事的習(xí)慣。對(duì)于日常管理中存在的問(wèn)題，采取多種方法給員工培訓(xùn)。（二）餐廳運(yùn)作流程準(zhǔn)備階段－執(zhí)行階段－結(jié)果階段1）準(zhǔn)備階段、分配人員。根據(jù)預(yù)定情況對(duì)班組人員進(jìn)行分工，合理安排員工，重點(diǎn)關(guān)注當(dāng)天休息員工房間的餐前準(zhǔn)備及人員分工到位。2）執(zhí)行階段?？腿祟A(yù)定信息是否清楚，信息是否及時(shí)傳遞？。引領(lǐng)是否準(zhǔn)確無(wú)誤？是否傳遞重要領(lǐng)導(dǎo)就餐信息？。按照落座服務(wù)程序進(jìn)行實(shí)施。、點(diǎn)酒水的時(shí)機(jī)及語(yǔ)言的應(yīng)用。3）結(jié)果階段，對(duì)客人的意見(jiàn)進(jìn)行反饋（工作紀(jì)律、節(jié)能、衛(wèi)生）（三）餐廳日常管理1）預(yù)先控制。舉例“橄欖式”排班。主要是直接影響服務(wù)質(zhì)量的物品的準(zhǔn)備和檢查。開(kāi)餐前半小時(shí)，對(duì)天花板、通風(fēng)口、燈具、地毯到桌面餐具、布草衛(wèi)生進(jìn)行檢查。提前了解沽清，掌握酒店下發(fā)的臨時(shí)緊急通知。做好安排。2）現(xiàn)場(chǎng)管理。處理臨時(shí)發(fā)生的投訴。開(kāi)餐后進(jìn)行第二次人員分工。3）反饋。（四）組織管理人員模擬餐廳日常管理第三篇：餐廳日常管理規(guī)章制度餐廳日常管理規(guī)章制度（一）個(gè)人的儀表儀容1）上崗時(shí)工作制服必須穿戴整齊，不能有灰塵、污跡、破洞，扣好鈕扣，不得挽袖，領(lǐng)口與袖口要保持干凈。2）工號(hào)牌要正確佩戴在統(tǒng)一的位置，保持其光亮無(wú)污損。3）皮鞋要保持清潔、光亮、無(wú)污跡。男員工著深色褲，女員工著裙裝時(shí)須穿與膚色相同的襪子，襪子不得有破損，襪口不能低于裙口。4）男員工頭發(fā)不過(guò)領(lǐng)，不留大鬢角。女員工不留披肩發(fā)，發(fā)型美觀、大方。保持頭發(fā)清潔、不散亂、無(wú)頭屑、無(wú)異味。5）經(jīng)常保持面部清潔，男職工不留胡須，女職工要化淡妝。不可用氣味濃烈的香水或潤(rùn)膚油。6）務(wù)必經(jīng)常保持手的清潔。指甲短而干凈，不涂指甲油。如有傷口、膿腫或潰瘍，必須包扎好。7）工作時(shí)不準(zhǔn)佩戴首飾。8）員工上崗前和工作時(shí)禁止飲酒或食用有異味的食品