【文章內(nèi)容簡介】 道，―我老板壞！‖簡單明了，而且非常重要，需要讓馬克知道。People rarely speak this clearly in the workforce or in as you get more senior, not only will people speak less clearly to you but they will overreact to the small things you I joined Facebook, one of the things I had to do was build the business side of the pany and put some systems into I wanted to do it without destroying the culture that made Facebook one of the things I tried to do was encourage people not to do formal PowerPoint presentations for meetings with would say things like, ”Don39。t do PowerPoint presentations for meetings with don39。t you e in with a list of what you want to discuss.“ But everyone ignored me and they kept doing their presentations meeting after meeting, month after about two years in, I said, ”O(jiān)K, I hate rules but I have a rule: no more PowerPoint in my I mean it, no more.“在工作或者生活中，人們很少會把話說那么明了。尤其是當(dāng)你的級別上升后，人們不僅不會和你把話說清楚，還會對你所說的小事反應(yīng)過激。當(dāng)我加入Facebook的時候，我的職責(zé)之一就是把公司商業(yè)那塊給建立起來，將其系統(tǒng)化。但是我不想破壞Facebook原有的文化。我嘗試的一件事就是鼓勵人們和我開會時不要做正式的PPT。我會說，―和我開會不用做PPT?！涯阆胗懻摰氖铝谐鰜砭托?。但是所有人都無視我的要求，仍然在做PPT，就這樣一個又一個會議，一個月又一個月，沒有改變。大概兩年后，我說，―OK，我不喜歡條條框框，但我要定個規(guī)矩，和我開會不用做PPT。我是認真的。別再做了?！珹bout a month later I was about to speak to our global sales team on a big stage and someone came up to me and said, ”Before you get on that stage, you really should know everyone39。s pretty upset about the no PowerPoint with clients thing.“ I said, ”What no PowerPoint with clients thing?“ They said, ” You made rule: no PowerPoint.“ So I got on the stage and said, ”one, I meant no PowerPoint with two, more importantly, next time you hear something that39。s really stupid, don39。t adhere to it or ignore it, even if it39。s ing from me or Mark.“大約一個月之后，我在一個大型場合正要和全球銷售團隊講話，一個同事上來對我說，―在你上臺之前，你應(yīng)該知道大家對你制定的?和客戶會面不做PPT‘的規(guī)定很有意見?！艺f，―什么? 和客戶會面不做PPT‘？‖他們說：―你制定了一個規(guī)定：不做PPT。‖之后我上了臺就說，―首先，我說的是和我開會不用PPT。其次，更重要的是，下次你們聽到一些你們認為很傻的話，不要去遵循它，而要去提意見或者無視它，哪怕你知道那話是我或者馬克說的?！珹 good leader recognizes that most people won39。t feel fortable challenging authority, so it falls upon authority to encourage them to 39。s easy to say that you39。re going to encourage feedback but it39。s hard to do, because unfortunately it doesn39。t always e in a format we want to hear ，所以領(lǐng)導(dǎo)者有義務(wù)去鼓勵大家來質(zhì)疑。當(dāng)然說鼓勵反饋容易，做起來難。因為聽到的反饋往往不是我們想要的那種。When I first started at Google, I had a team of four people and it was really important to me that I interview everyone who was on my felt like beingpart of my team meant I had to know the team had grown to about 100 people, I realized it was taking longer to schedule my one day at my meeting of just my direct reports, I said ”maybe I should stop interviewing“, fully expecting them to jump in and say ”no, your interviews are a critical part of the process.“ They they fell over themselves explaining that I was the bottleneck of all was I was angry and I spent a few hours just quietly didn39。t they tell me I was a bottleneck? Why did they let me go on slowing them down? Then I realized that if they hadn39。t told me, it was my hadn39。t convinced them that I wanted that feedback and I would have to change that going ，我的團隊里面有四個人。所以對我而言，由我自己來面試團隊的每個成員就尤其重要。要成為我的團隊的一份子，我必須了解你。當(dāng)團隊增長到大約有100人的時候，我意識到在面試上花的時間越來越多。所以有一天在我的報告會上，我說也許我應(yīng)該停止面試。那時我完全預(yù)計他們會打斷我說，―不行，你的面試是流程中很重要的一步?！欢麄兌紝Υ朔浅Ｙ澷p。然后他們轉(zhuǎn)過來解釋說我一直都是流程中的瓶頸。我先是覺得羞愧，然后惱怒。我花了幾個小時的時間生悶氣。他們?yōu)槭裁床桓嬖V我我是瓶頸？為什么他們不阻止我拖大家的后腿？后來我明白了：如果沒人告訴我，那這就是我的錯。我還不夠開懷并主動告訴大家我希望得到反饋。我決定從此改變這點。When you39。re the leader, it is really hard to get good and honest feedback, no many how many times you ask for trick I39。ve discovered is that I try to speak really openly about the things I39。m bad at, because that gives people permission to agree with me, which is a lot easier than pointing it out in the first take one of many possible examples, when things are unresolved I can get a tad , when anything39。s unresolved, I get a lot 39。m quite certain no one has accused me of being too I speak about it openly and that gives people permission to tell me when it39。s if I never said anything, would anyone who works at Facebook walk up to me and say, ”Hey Sheryl, calm 39。re driving us all nuts!“ I don39。t think ，得到有用的真實的反饋是很難的，哪怕你反復(fù)要求。我發(fā)現(xiàn)的一個小技巧是嘗試主動地談?wù)撃愕哪承┤秉c。因為這樣會讓人愿意來認同我，這比直接指出我的缺點要容易許多。從眾多可能中舉個例子來說，當(dāng)事情沒有搞定時，我會有點焦躁。真的，只要有事情沒有搞定，我會變得非常焦躁。我敢肯定沒人會說我過于冷靜。后來我就主動地談?wù)撨@個缺點，讓大家來認同我，因而可以在我焦躁時告誡我但是如果我對此一句不提，會有Facebook的員工，走上來對我說，―嘿，謝麗爾，冷靜點。你快把我們搞瘋了！‖我可不這樣認為。As you graduate today, ask yourself, how will you you use simple and clear language? Will you seek out honest feedback? When you get honesty feedback, will you react with anger or with gratitude?在你們畢業(yè)的今天，問自己你將如何去領(lǐng)導(dǎo)，你會用簡單明了的語言？你會追尋真實的反饋？當(dāng)你得到真實的反饋，你會憤怒還是感激？As we strive to be more authentic in our munication, we should also striveto be more [w]authentic[/w] in a broader talk a lot about bringing your whole self to work—something I believe in very ，我們也應(yīng)該在更多的意義上做到真實。我經(jīng)常會說帶著―完整的自己‖去上班，這是我深深相信的一點。Motivation es from working on things we care it also es from working with people we care in order to care about someone, you have to know have to know what they love and hate, what they feel, not just what they you want to win hearts and minds, you have to lead with your heart as well as your don39。t believe we have a professional self from Mondays through Fridays and a real self for the rest of the kind of division probably never worked, but in today39。s world, with real and authentic voice, it makes even less ，但也來自于和我們在乎的人一起工作。要做到在乎某人，你必須了解他們，你必須知道他們喜歡什么討厭什么，他們會有什么樣的感受，而不只是他們會想什么。如果你想得到人心，你必須用心去領(lǐng)導(dǎo)。我不相信周一到周五我們是職業(yè)的自己，其它時間才是真正的自己。類似這樣的分離從來就不太可行，在越來越提倡真實的當(dāng)今世界里，這就更沒有意義了。I39。ve cried at 39。ve told people I39。ve cried at it39。s been reported in the press that 39。Sheryl Sandberg cried on Mark Zuckerberg39。s shoulder39。, which is not exactly what talk about my hopes and fears and ask people about try to be myself – honest about my strengths and weaknesses – and I encourage others to do the is all professional and it is all personal, all at the very same 。我告訴過別人我在工作時流過淚。后來這被媒體報道成―謝麗爾桑德伯格在馬克扎克伯格的肩膀上哭泣‖，事實當(dāng)然不是如此。我會談?wù)撐业南Ｍ涂謶?，也會詢問別人的希望和恐懼。我努力做真實的自己，直面我的優(yōu)點和缺點。我會鼓勵別人也這么做。一切都與職業(yè)相關(guān)