【文章內(nèi)容簡介】 nd the amount of information to customers, but most abundant.(2)consultation to discuss: Emerce can take advantage of nonrealtime (Email), newsgroups(NewsGroup)and realtime discussion groups(chat)to understand the market and modity information, discuss trade matters, if further demands , can also be used online whiteboard session(WhiteboardConference)to exchange realtime graphical consultation and negotiation can beat people face to face to discuss the restrictions, offers a variety of convenient forms of offsite conversation.(3)Order: Emerce can interact with the Web, sent to achieve online ordering is usually described in the product pages provide a very friendly message ordering and order Interchange Format customers fill out the order form, it is often the system will return confirmation message ordering information sheets to ensure information also can be encrypted manner so that customers and merchants business information will not leak.(4)online payment: emerce to bee a plete payment is the important be used between the customer and the merchant account for credit card online using electronic means of payment transaction will be omitted in many personnel payment will require more reliable transmission of information security controls to prevent spoofing, eavesdropping, fraudulent and other illegal acts.(5)Electronic Account: Online payment must have efinance to support that banks or credit card panies and insurance panies and other financial institutions to provide financial services to operate online electronic account management is the basic ponent.(6)Service Delivery: For the money paid for the goods ordered by the customer should be passed as soon as possible into their some goods locally, some goods in offsite, will be able to carry out the logistics in the network most suitable for online goods are delivered directly to information products(7)Comment: Emerce can be very convenient to use on the page “choice”, “fill in the blanks” and other format files to collect user feedback for sales and makes the enterprise market operators to form a closed feedback can not only improve the level of service, but also enable enterprises to obtain improved products, business opportunities found in the market.(8)Transaction Management: The entire transaction will involve the management of human, financial, and material aspects, enterprises and businesses, enterprises and customers, and other aspects of internal coordination and , transaction management is involved in the management of the whole process of business advantages: emerce business processes electronic, digital, on the one hand to the flow of electrons instead of the real logistics, you can greatly reduce the human and material resources, reduce costs。hand broke through time and space restricted such trading activity can at any time, any place, thereby greatly improving efficiency.(2)Emerce has the openness and global characteristics, in order to create more trade enables businesses to enter the global cost of similar electronic market, enabling SMEs and large enterprises are likely to have the same information resources, improve the petitiveness of has redefined the traditional distribution model, reduce intermediate links, so that producers and consumers to deal directly as possible, which to some extent changed the whole social economy on the one hand break the barriers of time and space, on the other hand provides a wealth of information resources for the various socioeconomic elements of reorganization provides more likely that this will affect the social and economic layout and structureinteraction: through the Internet, you can municate directly between businesses, negotiation, contract, consumers can put their feedback to the enterprise or remendations reflect the merchant39。s site, and the corporate or business will have timely investigation based on consumer feedback product range and service quality,achieve positive interaction.第二篇：電子商務(wù)一、目前中國因互聯(lián)網(wǎng)域名的注冊或者使用而引發(fā)的爭議可以適用哪項政策法規(guī)來解決？但是所爭議域名注冊期限滿多少年后，域名爭議解決機構(gòu)將不予受理？答：適用的政策法規(guī)有：《中國互聯(lián)網(wǎng)絡(luò)域名管理辦法》、《中國互聯(lián)網(wǎng)絡(luò)信息中心域名爭議解決辦法》、《中國互聯(lián)網(wǎng)絡(luò)信息中心域名爭議解決辦法程序規(guī)則》等；期滿兩年后，域名解決機構(gòu)將不予受理。中國對域名的哪些投訴能夠得到支持？什么樣的情形可以被視為惡意？ 答：（1）具有相應(yīng)的資金和專門人員； 具有保障域名根服務(wù)器安全可靠運行的環(huán)境條件和技術(shù)能力； 具有健全的網(wǎng)絡(luò)與信息安全保障措施； 符合互聯(lián)網(wǎng)絡(luò)發(fā)展以及域名系統(tǒng)穩(wěn)定運行的需要； 符合國家其他有關(guān)規(guī)定的投訴能夠得到支持。（2）反對憲法所確定的基本原則的； 危害國家安全，泄露國家秘密，顛覆國家政權(quán)，破壞國家統(tǒng)一的； 損害國家榮譽和利益的； 煽動民族仇恨、民族歧視，破壞民族團結(jié)的； 破壞國家宗教政策，宣揚邪教和封建迷信的； 散布謠言，擾亂社會秩序，破壞社會穩(wěn)定的； 散布淫穢、色情、賭博、暴力、兇殺、恐怖或者教唆犯罪的； 侮辱或者誹謗他人，侵害他人合法權(quán)益的； 含有法律、行政法規(guī)禁止的其他內(nèi)容的可以視為惡意。目前適用的這部解決域名爭議的法規(guī)是什么時候開始執(zhí)行的？ 答：自2006年3月17日起開始執(zhí)行。二、”域名和“.中國”、“.公司”、“.網(wǎng)絡(luò)”中文域名，沒有“.”。若購買一個中國域名使用三年，試找出最低價為多少，從哪一家服務(wù)機構(gòu)購買？答：300元，北京宏網(wǎng)神州科技發(fā)展有限公司。三、根據(jù)書P66頁，慎重選擇ISP，在CNNIC授權(quán)代理機構(gòu)中瀏覽三家ISP，詳細了解各家所提供的主機服務(wù)，對應(yīng)以下問題回答：如果要為某中型企業(yè)建立網(wǎng)站，要求能夠進行公司及產(chǎn)品的宣傳和在線銷售，建立虛擬社區(qū)和客戶互動，并能提供使用及維護的視頻指導(dǎo)供客戶在線觀看，選擇你認為最合適的主機服務(wù)，并說明你選擇該種服務(wù)的理由。答：中國萬網(wǎng)，因為它能提供完善而且系統(tǒng)的售前、售后培訓(xùn)服務(wù)，能直接或間接提供強大而穩(wěn)定的電信級上網(wǎng)服務(wù)，具備權(quán)威資格的代理服務(wù)機構(gòu)，能根據(jù)企業(yè)的需要，為企業(yè)量身打造網(wǎng)上公司，能夠提供虛擬主機服務(wù)，提供性能價格比合理的網(wǎng)站空間、網(wǎng)站電子信箱服務(wù)、域名自動指向等一體化服務(wù)，為企業(yè)提供網(wǎng)上商務(wù)的后臺支持解決方案，能為企業(yè)提供有效而且超值的網(wǎng)站宣傳等服務(wù)。如果你個人在網(wǎng)上建立一個小型網(wǎng)店進行在線銷售商品，你認為應(yīng)選擇哪種主機服務(wù)，列出該種服務(wù)的詳細參數(shù)并說明理由。答：第三篇：電子商務(wù)電子商務(wù)實驗報告實驗一 電子商務(wù)流程實驗（1）海爾（聯(lián)想）的網(wǎng)站希望達到的目的是什么？網(wǎng)站上設(shè)立了多少個功能區(qū)，每個功能區(qū)又有什么具體功能？（2）在網(wǎng)絡(luò)上搜索網(wǎng)站，選出B2C，B2B，C2C網(wǎng)站各12個，總結(jié)它們所采用的商業(yè)模式的基本特點，并指出B2C，B2B，C2C網(wǎng)站的差異。答：（1）海爾的網(wǎng)站希望達到的目的是滿足自身與第三方的采購需求服務(wù)、獲得更多的盈利和提供給消費者更好地服務(wù)。通過網(wǎng)站，海爾可以收集到大量的用戶信息和反饋消息，也可以提供給顧客獨到的信息服務(wù)；利用網(wǎng)絡(luò)放大海爾的優(yōu)勢，降低成本和培植新的經(jīng)濟增長點。網(wǎng)站上