企業(yè)應(yīng)用整合--異構(gòu)應(yīng)用的業(yè)務(wù)流程自動化ppt17頁(編輯修改稿)
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【文章內(nèi)容簡介】 ? iPla Process Manager ? SAP embedded Workflow ? BEA Process Integrator ?WebMethods Collaborative Workflow ? Lotus Notes ? MS Outlook Production Process Management ? iPla Integration Server BTCell ? 英國第二大移動運營商 ? 六百萬注冊用戶 ? 隸屬于英國電信（ BT） ? 面臨的問題 : – 通過識別有價值的用戶（可能帶來更多的利潤的客戶），銷售可以在電話商提供跟好的服務(wù)吸引消費者，降低“叛逃率” Call centre application Billing (VMS) Hardware Orders(informix) Oracle Database BT Cell FastSAVE: The Business View BT Cell FastSAVE: Business Process View Front Office Back Office Customer Oracle Database Oracle Database Challenge: Reduce customer churn rate by identifying profitable customers and empowering CSR’s to provision services while on the phone Solution: An EAI solution that consolidated 12 billing systems, reduced inaccurate customer data, and enabled zero latency flow of information iIS Integration MCI World Integrated Order Manager ? Records Status ? Depo
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