qualitymanagement(英文版)(編輯修改稿)
2025-03-13 00:22 本頁面
【文章內(nèi)容簡介】 23 RobbinsGioia, Inc. 817 Process Flow Chart Quality Planning Bills From Shipper Verify OK Prepare Pay Authorization Prepare Letter of Dispute Yes No Send to Paying Office Send to Shipper Source: pmbok guide 2023 169。 2023 RobbinsGioia, Inc. 818 Outputs ? Quality management plan – Describes how the PM team will implement quality policy. Addresses quality control, quality assurance, and quality improvement for the project. ? Operational definitions (Metrics) – Describes what something is and how it is measured by the quality control process ? Checklist – Used to verify that a set of required steps has been performed ? Inputs to other processes – Quality planning may identify a need for further activity in another area Quality Planning Source: pmbok guide 2023 169。 2023 RobbinsGioia, Inc. 819 Quality Assurance Planned and systematic activities implemented within the quality system in order to provide confidence that the project will satisfy the relevant quality standards Source: pmbok guide 2023 169。 2023 RobbinsGioia, Inc. 820 Quality Assurance ? What – Managerial audit function n How – Prepare and implement an anization QA program – Tailor a practical program to meet requirements n Why – Quality improvement – Increase effectiveness and efficiency Source: pmbok guide 2023 169。 2023 RobbinsGioia, Inc. 821 Quality Assurance ? Inputs n Quality management plan n Results of qualitycontrol measurements n Operational definitions Tools Techniques n Qualityplanning tools and techniques n Quality audits Outputs ? Quality improvement Source: pmbok guide 2023 169。 2023 RobbinsGioia, Inc. 822 Inputs ? Quality management plan ? Results of qualitycontrol measurements – Records of qualitycontrol testing and measurement, presented in a format useful for parison and analysis ? Operational definition Quality Assurance Source: pmbok guide 2023 169。 2023 RobbinsGioia, Inc. 823 Tools Techniques ? Qualityplanning tools and techniques – Benefit/cost analysis – Benchmarking – Flowcharting – Design of experiments ? Quality audits – Structured review of QM activities in order to identify the lessons learned that can improve the performance of this project and of other projects within the anization Quality Assurance Source: pmbok guide 2023 169。 2023 RobbinsGioia, Inc. 824 Outputs ? Quality improvement – Taking action to increase the effectiveness and efficiency of the project and to provide added benefits to the project stakeholders – Preparing change requests or taking corrective action in accord with procedures for overall change control Quality Assurance Source: pmbok guide 2023 169。 2023 RobbinsGioia, Inc. 825 Quality Control
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