【文章內(nèi)容簡介】 larly, the junior person is introduced to the senior person of the same gender ? When you are being introduced, look the person in the eye and say :”How do you do” or “I’m pleased to meet you.” 45 Business Etiquette Greetings and Introductions Guidelines for Making Introductions ? The person who received the introduction must then reciprocate with a good handshake and a smile. ? Smile and speak audibly. Most people warm up to a smile 46 Business Etiquette Handshakes Guidelines for Handshakes ? Engage in a good handshake by grasping the person’s hand firmly but it should not be a knuckle breaker. A limp handshake is always suspect of sincerity. ? Release each other’s hands after the handshake. ? Do not hug or kiss during business greetings. ? Do not put your are round the waist or on the shoulder of the opposite sex. 47 Business Etiquette Business Cards Receiving Cards ? Be sensitive and alert when you exchange cards ? When the other party gives you his or her card, receive it with both hands ? Look at the card, as if to appreciate it. ? On receiving the card, do not write anything on the card received. Do not use is as if it is a writing pad. 48 Business Etiquette Business Cards Giving Out Cards ? Do not give your card until the cardreceiving transaction is pleted. ? Give out your card with both hands. ? Hand out your card such that your card faces the receiver. ? Never leave home with fewer than ten cards. 49 Business Etiquette Business Cards Giving Out Cards ? Should you be left with only three cards but you have to give them out to five business associates, do not select the privileged three who will receive your card. ? When caught in the above situation, give out your cards first to the one nearest to you and then to the next two in tow. 50 Business Etiquette Business Cards Giving Out Cards ? Apologise to those who have been left out and promise to send your card by mail. Do not fax your card details over. ? When sending your card by mail, include a short note mentioning the day and time of meeting. 51 POWERS PRINCIPLE *9 Pride only breeds quarrels, but wisdom is found is those who take advice 52 Office Etiquette The Boss There are few things you should do to exhibit good manners as a boss in the office. 53 Office Etiquette What the boss should do ? Be ready to apologise if a mistake is made ? Treat all your staff as professionals ? Treat each staff with respect ? Give sincere pliments when good work has been done. ? Do not sow discord amongst your staff ? Practise confidentiality when private and personal matters have been shared with you. 54 Office Etiquette What the boss should do ? Do not aggravate the situation by taking sides with or carrying tales back to any one party. ? Always be impartial and you will be respect for it. 55 POWERS PRINCIPLE *10 It is to a man’s honour to avoid strife, but every fool is quick to quarrel 56 Office Etiquette What the boss should Not do ? Insult your staff and subordinates ? Ask your secretary to lie for you ? Ask your secretary to run your own personal errands which are totally unrelated to office work ? Give nicknames. ? Throw your temper at your staff. They are human beings after all. 57 POWERS PRINCIPLE *11 A patient man has great understanding but a quicktempered man displays folly 58 Office Etiquette What the staff should do ? Address your boss or senior with due respect ? Be professional and formal in the presence of visitors 59 Office Etiquette What the staff should Not do ? If you are insulted of ticked off by your boss, do not retaliate. Request for a private audience to air your dissatisfaction ? If your work is criticised, do not take it personally 60 Office Etiquette What peers and coworkers should do ? Respect each other’s privacy ? Respect each other’s office space ? Knock before entering another person’s office room or space ? Be sensitive to others. Try not to emit any sound from your body ? Keep your feet off desks, tables and chairs 61 POWERS PRINCIPLE *12 A gossip betrays a confidence, but a trustworthy man keeps a secret 62 Office Etiquette What peers and coworkers should Not do ? Give intimate nicknames to one another, keep your position and relationship in mind ? Ask your coworker to lie or cover up for you when you bungle a job ? Gossip. Keep confidences ? Bring your bad mood to the office, take charge of your emotions ? Complain 63 Office Etiquette What peers and coworkers should Not do ? Display too many personal pictures or d233。cor on your table of office wall ? Borrow money from your colleague ? Waste time on the phone with your personal friends ? Entertain your friends in the office ? Swear, shout and curse ? Sit on anyone else’s desk 64 Office Etiquette What peers and coworkers should Not do ? Eat in the office barring exceptional situations – working late, rushing out important reports and so on. ? Be a lullaby choreographer – yawning is contagious ? Carry out acts of personal hygiene in public 65 POWERS PRINCIPLE *13 Live in harmony with one another. Do not be proud but be willing to associate with people of low positions. 66 Telephone Etiquette ? Always keep your caller informed of what you intended to do as most callers dislike being put on hold unless absolutely necessary ? To municate effectively over the telephone, one has to be polite and courteous at all times. ? A pleasant disposition is always more productive than a rash display of impatience ? Apply the golden rule and mind your P’s and Q’s 67 Telephone Etiquette Common Courtesies ? Do punctuate your sentence