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ion process ? performance evaluation reward system ? anizational culture ? physical work settinglayout,acoustic member resources ? Abilities ? personality characteristics structure Shaping the behavior of the member explaining the ? (1)formal leadership ? (2)rolesa set of expected behavior patterns attributed to someone occupying a given position in a social unit ? role identitycertain attitudes behaviors consistent with ? role perceptionone’ s view of how he is supposed to act in ? role expectationhow others believe one’ s action in given ? psychological contractan unwritten agreement that set out what management expects from the employee, vice versa ? role conflict confronted by divergent role expectation ? experimentsimulated prison structure (3)norms ? Acceptable standards of behavior within a group that are shared by the group’ s members ? mon classes of normsperformancerelated processes。 appearance factors(dress,loyalty) ? the “ how” “ why” of norms(1)explicit statement。 (2)critic events in the history。 (3)primacy。 (4)carryover behavior from past situation. Importance. (!)facilitating it’ s survival。(2)increasing the predictability of the behavior。 (3)reduces embarrassing interpersonal problems。(4)central value expressing clarifying identity ? conformityadjusting one’ s behavior to align with norms structure (4)status ? A socially defined position or rank given to groups or group members by others ? formal informal statusimposed by a group through titles or amenities。acquire