某咨詢科龍項(xiàng)目培訓(xùn)6溝通培訓(xùn)(1)(編輯修改稿)
2025-02-23 03:36 本頁(yè)面
【文章內(nèi)容簡(jiǎn)介】 的問(wèn)題Forces specific answer. Closed questions often start with who? when? where? how many?回答者被迫作出具體的答復(fù)。封閉式的問(wèn)題經(jīng)常以誰(shuí)？，何時(shí)？，哪里？，多少？開(kāi)頭。SPEAK BEHAVIORS說(shuō)話行為Organize 組織–Determine other person needs判斷別人的需要–Decide what result you want決定你所要達(dá)到的效果–Plan key points 計(jì)劃談話要點(diǎn)Express 表達(dá)–Introduce the topic 引入話題–State and support your idea表述和支持觀點(diǎn)–Address other person concerns談及他人的需要Check 檢查? Check for a reaction 檢查對(duì)方的反應(yīng)SPEAK說(shuō)組織檢查 表達(dá)INTRODUCE THE TOPIC 引入話題? Summarize the situation 總結(jié)情況STATE AND SUPPORT THE IDEA 表明并支持觀點(diǎn)? State the idea 表明觀點(diǎn)? Explain how it works 解釋怎樣去實(shí)行ADDRESS OTHER PEOPLE CONCERNS 談及對(duì)方的需要? Reinforce the benefits 強(qiáng)調(diào)對(duì)方的獲利? Easy next steps 提出簡(jiǎn)單的下一步計(jì)劃EXPRESS 表達(dá)LISTEN SPEAK RINGS聽(tīng)說(shuō)圈Organize 組織? Determine other person needs 判斷別人的需要? Decide what result you want 決定你所要達(dá)到的效果? Plan key points 計(jì)劃談話要點(diǎn)Express 表達(dá)? Introduce the topic 引入話題? State and support your idea 表述和支持你的觀點(diǎn)? Address other person concerns 談及他人的需要Check 檢查? Check for a reaction 檢查對(duì)方的反應(yīng)Focus 注意力集中? Be quiet 保持安靜? Maintain a listening posture 保持傾聽(tīng)的姿態(tài)? Make encouraging gestures sounds 做手勢(shì)及應(yīng)聲以示鼓勵(lì)Reflect 作出反映? Ask openended questions 提出開(kāi)放式的問(wèn)題? Restate content 重述談話內(nèi)容? Reflect feelings in words actions 在語(yǔ)言行動(dòng)中反饋感受Summarize 總結(jié)? State your understanding of the situation 表明你理解談話的內(nèi)容SPEAK BEHAVIOR 說(shuō)話行為L(zhǎng)ISTEN BEHAVIOR 傾聽(tīng)行為L(zhǎng)ISTEN SPEAK行 動(dòng)聽(tīng) 說(shuō)留心傾聽(tīng) 組織總結(jié) 檢查 表達(dá)反映ACTIONLINKING RINGS EXERCISE聽(tīng)說(shuō)連環(huán)練習(xí)? In trios, participants perform roleplays .三人一組，學(xué)員分別扮演角色? The Observer writes down the ments on the paper, don’t give ments until the exercises is finished.觀察者記錄下雙方的表現(xiàn)，并在游戲結(jié)束后與雙方分享? Being understood and reaching a mon understanding of the issue are important for success.被別人理解和對(duì)事件達(dá)成共同的理解是這一練習(xí)成功的關(guān)鍵。Case Study: 案例分析? A lady moved in and became your new neighbor. She has a little dog, and soon you notice that there is some strange thing near your door.一 位 女 士（ 乙 ） 搬 來(lái)， 成 了你（ 甲 ） 的 新 鄰 居。 她 有 一 只 小 洋 狗。 但 你 卻 開(kāi) 始 注 意 到 你 的 門(mén) 前 附 近 開(kāi) 始 有 一 堆 堆 奇 怪 的 東 西。游戲規(guī)則：? 甲，乙雙方事先商定好交流地點(diǎn)；? 甲，乙雙方事先商定好誰(shuí)先說(shuō)；? 交流時(shí)間： 5分鐘；
教學(xué)課件相關(guān)推薦
鄂ICP備17016276號(hào)-1