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thodology has bee more popular, software applications have emerged to help business managers implement ERP in business activities such as inventory control, order tracking, customer service, finance and human resources. ? OLTP: Short for OnLine Transaction Processing. Same as transaction processing. ? A type of puter processing in which the puter responds immediately to user requests. Each request is considered to be a transaction. Automatic teller machines for banks are an example of transaction processing. ? OLAP: Short for Online Analytical Processing, a category of software tools that provides analysis of data stored in a database. OLAP tools enable users to analyze different dimensions of multidimensional data. For example, it provides time series and trend analysis views. OLAP often is used in data mining. ? The chief ponent of OLAP is the OLAP server, which sits between a client and a database management systems (DBMS). The OLAP server understands how data is anized in the database and has special functions for analyzing the data. There are OLAP servers available for nearly all the major database systems. ? CIMS: CLIE