【文章內(nèi)容簡(jiǎn)介】 nd energetic表現(xiàn)堅(jiān)強(qiáng)、充滿活力 v Always be in charge, never lose control永遠(yuǎn)掌握主導(dǎo)權(quán)，決不可失去控制v Always be aware of what your team is doing時(shí)時(shí)了解你的團(tuán)隊(duì)在做什么v Do it from the very beginning, do not wait一開始就做起來(lái)，不可等待CommunicationSelfDevelopmentTeam Development36 CarrefourMeeting Team Members Individually單獨(dú)會(huì)見團(tuán)隊(duì)成員 CommunicationSelfDevelopmentTeam DevelopmentIntroduce each other相互介紹Communicate your expectation表達(dá)你的期望Lead the meeting主導(dǎo)談話Listen to him/her注意傾聽37 CarrefourExercises: How Well Do You Know Your Colleague? Asking Questions 練習(xí)：你對(duì)員工了解多少？ 提問(wèn)How Long Has He/She Been Married? 我或他是否已婚 ? 是否有小孩 ?If Not, Does He/She Have a Fiance? 如果未婚，我或他是否有對(duì)象？What Food Does He/She Like Best? 我和他各自最喜歡吃什么？What Hobbies Does He/She Have? 我和他各自有什么興趣愛好？What is His/Her Education and working Background? 我和他各自教育 和工作背景如何？What is the Most Important Challenge in Your Work? 工作中你最大的挑戰(zhàn)是什么？CommunicationSelfDevelopmentTeam Development38 CarrefourDevelop Mutual Trust 培養(yǎng)相互信任關(guān)系vFairness 公平 vHonesty 誠(chéng)實(shí)vOpenness 開放vAccessibility 平易近人CommunicationSelfDevelopmentTeam Development39 CarrefourTo Respect My TeamTo Respect My Team Means To Spend Time With ThemTo Respect Means To Communicate With My Team Throughv Good Morningv Briefingv Meetingv Trainingv Visit To The Shelves To Respect Means To Listen To My TeamCommunicationSelfDevelopmentTeam Developmentv Talk About Competitorsv New Products, New Collectionsv Department Bulletinv Proceduresv ......40 Carrefour尊敬你的團(tuán)隊(duì)尊重意味著花一些時(shí)間和團(tuán)隊(duì)成員在一起尊重意味著通過(guò)下列方式進(jìn)行交流v問(wèn) 早上好 v簡(jiǎn)要介紹v會(huì)議v培訓(xùn)v參觀他的貨架尊重意味著要進(jìn)行傾聽CommunicationSelfDevelopmentTeam Developmentv談它其他競(jìng)爭(zhēng)對(duì)手v新產(chǎn)品 ,新展示v課績(jī)效v程序v......41 CarrefourManage and Develop My Team 管理和發(fā)展團(tuán)隊(duì)v Understand where your employees are: To Know Graph andSkill inventory 知道你的員工工作能力如何：了解圖和技能儲(chǔ)備圖v Three general methods to develop team members:發(fā)展員工的三種基本方式 :Task Assignment Skills委派任務(wù)的技能Coaching and Feedback Skills指導(dǎo)和反饋技能Teamwork and Motivation團(tuán)隊(duì)合作和激勵(lì)CommunicationSelfDevelopmentTeam Development42 CarrefourUnderstand Where Your Employees Are 明白員工的能力水平Synergy協(xié)作性Antagonism對(duì)立性Required Level要求的水準(zhǔn)Creativity創(chuàng)造性Responsibilities職責(zé)ABCDA is a new employee是新員工B has reached required level達(dá)到了要求的水準(zhǔn)C is very skilled是有經(jīng)驗(yàn)、熟練的員工D is low at skills but has a negative attitude是技能差、態(tài)度又消極CommunicationSelfDevelopmentTeam Development43 CarrefourThree General Methods to Manage三種管理方式Method 3: Cooperation Participation Delegation。 Control方式 3 ：合作參與 委派、控制Method 2 :NegotiableCommunication方式 2： 可協(xié)商 交流Method 1 : Not NegotiableTraining方式 1 : 不可協(xié)商 培訓(xùn)Synergy協(xié)作性Antagonism對(duì)立性Required Level要求的水準(zhǔn)Creativity創(chuàng)造性Responsibilities職責(zé)ABCDCommunicationSelfDevelopmentTeam Development44 CarrefourSkill Inventory 技能儲(chǔ)備1=Can Perform Well 1=做的很好 2=Can Perform 2=可以做 3=Needs to Learn 3= 需要學(xué)習(xí)改進(jìn)CommunicationSelfDevelopmentTeam Development45 CarrefourWhat Can You Know from the Skill Inventory技能儲(chǔ)備圖能告訴你什么Who is generally strong?誰(shuí)的能力比較強(qiáng)Who is generally weak?誰(shuí)的能力比較弱Where my team is strong?我的團(tuán)隊(duì)強(qiáng)在何處Where my team is weak?我的團(tuán)隊(duì)弱在何處？v How to solve the problem如何加強(qiáng)v Cross training and backup building交叉培訓(xùn)、人才備份CommunicationSelfDevelopmentTeam Development46 CarrefourCrossTraining and Backup Building交叉培訓(xùn)、人才備份v Have one employee train another what he/she is strong at讓一個(gè)某方面比較強(qiáng)的員工教另一個(gè)這方面比較弱的員工v Be aware of the seniority (face) issue注意資歷和面子問(wèn)題v Make sure tasks get done first and then consider training of employees首先考慮任務(wù)得以完成，然后是員工的培養(yǎng)CommunicationSelfDevelopmentTeam Development47 CarrefourHow to Manage My Team如何管理團(tuán)隊(duì)Content 內(nèi)容To Know 了解To Respect 尊重To Anticipate 預(yù)見To Motivate 激勵(lì)To Reprimand 批評(píng)To Fire 開除48 CarrefourGive clear objectivesTo ReprimandImmediately point out the wrongdoings and to correctv Without weaknessv Without hesitationWhy reprimand?If it is reachedCongratulateGive new objectivesPromotionIf it is not reachedCorrectGo back to the former objectives StandbyCommunicationSelfDevelopmentTeam Development49 Carrefour提出明確的目標(biāo)批評(píng)立即指出其不恰當(dāng)之處并予以糾正v 沒有缺點(diǎn)v 毫不猶豫 為什么要提出批評(píng) ?如果實(shí)現(xiàn)了祝賀 提出新的目標(biāo) 再創(chuàng)佳績(jī)?nèi)绻麤]有實(shí)現(xiàn)批評(píng)改正回到先前的目標(biāo)繼續(xù)CommunicationSelfDevelopmentTeam Development50 CarrefourTo Fire開除v To Push Our Team To A Higher Level Of Professional Skill. 促使我們團(tuán)隊(duì)達(dá)到更高的專業(yè)技能水平． v Those Who Don39。t Want To Follow, We Have To Sanctions. We Have To Consider, If Necessary The Company Policies 對(duì)于那些不想合作的成員，我們就必須根據(jù)公司政策，在必要時(shí)考慮予以解雇。Otherwise The Other Good Members Of My Team Will Not Understand否則其他優(yōu)秀的團(tuán)隊(duì)成員就會(huì)不理解CommunicationSelfDevelopmentTeam Development51 CarrefourAssigning Tasks委派任務(wù)1. Analyze the Task 分析任務(wù) 2. Analyze Your Employees分析員工 3. Consider Your Task Goals Objectives考慮任務(wù)的總體目標(biāo)和具體目標(biāo) 4. Consider Your Employee Development Goals Objectives考慮培養(yǎng)員工的總體目標(biāo)和具體目標(biāo) 5. Find an Appropriate Balance Point and Assign the Task找到 適當(dāng)?shù)钠胶恻c(diǎn) 來(lái)委派任務(wù) 52 CarrefourAre You Task Oriented or Relationship Oriented? 你是以工作任務(wù)為導(dǎo)向還是以關(guān)系為導(dǎo)向Task Oriented以工作任務(wù)為導(dǎo)向 Relationship Oriented以關(guān)系為導(dǎo)向53 CarrefourPeople Tasks Considerations有關(guān)人與任務(wù)的考慮Tasks任務(wù)People (Relat