【文章內(nèi)容簡介】 pencil, paper will be set on the table.提供冰水，薄荷糖。 鉛筆和紙Hollow Square （Picture Attached）“回”字式布置:(附圖)Setup of Hollow Square is similar to “U” shape, but participants can be seated around the table.基本布置同”U”字型,四周均坐人。Plants will be required to place in the center.中間空間較大,布置植物裝飾。LCP and Screen will not be required generally.一般不用投影,屏幕等設(shè)備。Ice water, mints, pencil, paper will be set on the table.提供冰水，薄荷糖。 鉛筆和紙Board Table (Pictured Attached)長桌式布置:(附圖)Apply to small meeting that participants are below 20.適用于20人以下的小型會議。LCP can be placed on the meeting table.投影設(shè)備可直接放置在臺上。Participants can be seated around table when LCP is not available.不用投影設(shè)備時可四周坐人。Flower is required on the center of table.中間可放置花裝飾。Ice water, mints, pencil, paper will be set on the table.提供冰水，薄荷糖。 鉛筆和紙Cabaret Table小圓桌式布置:(附圖)Apply to training that there are fewer participants.適用與人數(shù)較少的培訓(xùn)講座。Easily change set up相對靈活,改動方便。It incarnate the vibrant atmosphere and pay attention to participation of attendee體現(xiàn)培訓(xùn)活躍氣氛,注重與會人員的參與。More Flip Chart will be required.一般提供較多夾紙板。Ice water, mints, pencil, paper will be set on the table.提供冰水，薄荷糖。 鉛筆和紙Others Style (Picture Attached)其他形式布置:(附圖)Fish Bone is basically same to classroom style.魚骨式布置?；就淌沂讲贾?。Double “U” shape雙”U”字式布置。Meeting Service Sequence會議服務(wù)流程：Premeeting Preparations會議前準(zhǔn)備工作:Open the meeting room half an hour before meeting starts提前半小時以上打開會議室。Check the room temperature, lights and airiness.檢查會議室溫度，燈光以及通風(fēng)狀況。Notify Engineer Department to adjust aircondition or lights.通知工程部(空調(diào),燈光)。Prepare the ice water準(zhǔn)備冰水。Check the microphone, power and other AV equipments.會前檢查麥克風(fēng),。Test AV equipments.AV設(shè)備的調(diào)試。Know organizer’s name.了解會議組織者的名字。Communicate with meeting organizer to realize whole meeting course.與會議組織者溝通,了解會議進(jìn)程。Know the time and place of guests’ dining after meeting.了解客人會議結(jié)束后的用餐地點和時間。Read the BEO sheet to know the way of payment and total expense of this meeting.看一下宴會與訂單，了解付款方式以及本次會議的所有費用。Check the coffee break station and reconfirm the starttime of coffee break with organizer. 檢查茶歇臺的布置,和會議組織者確定茶歇時間。Wele the meeting participants at entrance of room.在會場門口等待會議開始。In the meeting.會議進(jìn)行中:Adjust the lights when guests do the presentation.手動燈光的調(diào)節(jié)(特別是使用投影時的燈光)。Help the guests to pass the microphone during the Qamp。A 向與會者及時提供麥克風(fēng)服務(wù)。Provide the Fax and Copy Service.提供傳真和復(fù)印服務(wù)Resolve the emergency correctly during the meeting.正確處理會議中的突發(fā)事件:1) Lights, Microphone and AV equipments Problems:燈光，麥克風(fēng)及AV設(shè)備問題：Dial 8127 and inform AV Engineer to adjust.撥打分機8127，通知AV工程師調(diào)節(jié)。2) AirCondition problems空調(diào)問題：Dial 8104 and inform Duty Engineer to adjust.撥打分機8104，通知值班工程師調(diào)節(jié)。3) Noise Problems：噪音問題：Find where the noise is made, ask the relevant people to stop or inform relevant department. 確認(rèn)是那里發(fā)出的噪音，告知相關(guān)人員立即停止操作，或通知相關(guān)部門。4) Some problems you can’t resolve.：一些你無法解決的問題：Asks your manager, shift leader or senior staff to help you to resolve. 告知你的經(jīng)理，領(lǐng)班或老練員工幫助你解決。Meeting Refreshment:會議中場休息再準(zhǔn)備工作:Change water goblet and refill the ice water.水杯和冰水的再準(zhǔn)備。Clean the table.清理會場桌面。Refill the mints, paper, pencil or flipchart paper etc.補充薄荷糖。 補充會議用品,紙,筆等Clean the coffee break station and refill the milk, sugar, coffee beans, water etc.清理補充茶歇臺, 補充牛奶，糖，咖啡豆，水等。Check AV equipment and change the battery for microphone.,即使更換電池.Lead guests to restaurant where their meal has been reserved.客人如果在酒店別的餐廳用餐,應(yīng)及時為客人帶路。Check the meeting room floor, and inform PA to clean if it is dirty.如果發(fā)現(xiàn)會議室地面不清潔及時通知客房部公共衛(wèi)生前來打掃。Bill Settlement會議帳單:Print the bill according to the BEO sheet.根據(jù)會議要求表及時打好賬單。Check the bill if it is correct.檢查是否有誤。Check if there is telephone fee.檢查是否會議有電話費用。When the meeting is over, ask the organizer to sign the bill.會議結(jié)束后,及時找會議組織者簽字或者結(jié)賬。及時跟進(jìn)。If there is something wrong on the bill, notify shift leader or manager to help you.如果結(jié)賬時有問題及時通知領(lǐng)班或者經(jīng)理幫助處理。After organizer signing, close the bill quickly on the MICROS machine. (If pay cash, lead the organizer to Front Office to settle the bill.)會議組織者簽字后,及時轉(zhuǎn)入結(jié)賬賬