【文章內(nèi)容簡介】 y beating goals。 efforts are focused on improving results 以達(dá)成目標(biāo)為推動力；努力重心放在改善成效上 ? Challenges orthodox thinking and actively seeks out opportunities to explore and experiment with different, novel or new ways of doing things 挑戰(zhàn)傳統(tǒng)思維，積極尋求機(jī)會探索和實(shí)驗(yàn)不同的、創(chuàng)新的處理方式 ? Efforts are clearly focused on exceeding results。 is dedicated and focused and makes personal sacrifice in order to exceed expectations 努力的重心顯然是放在超越績效上；致力于做出個(gè)人犧牲，以超越期望水平 ? Sets high personal standards for own performance。 monitors performance against peers 設(shè)定嚴(yán)格的個(gè)人績效標(biāo)準(zhǔn)；與同級同事比較，對個(gè)人績效進(jìn)行監(jiān)測 行動導(dǎo)向：成效驅(qū)動 ActionOriented 行 動導(dǎo) 向 “ Driving to achieve ambitious targets in an efficient way” “以高效的方式推動長遠(yuǎn)目標(biāo)的實(shí)現(xiàn) ” Level 級別 Summary 要點(diǎn) Behaviours 行為 Hotel Employee 酒店員工級 Corporate Band 8 總部辦公室 8級 Understands the importance of the job 理解工作的重要性 ? Knows their job and the requirements needed to deliver it 了解工作以及完成工作所需要的條件 ? Takes accountability for own performance and works to the required standard 對個(gè)人績效和工作達(dá)到所要求的標(biāo)準(zhǔn)負(fù)責(zé) Hotel Supervisor 酒店主管級 Corporate Band 7 總部辦公室 7級 Personally focuses on details and standards 關(guān)注個(gè)人工作的細(xì)節(jié)和標(biāo)準(zhǔn) ? Checks work in a careful manner to ensure accuracy and quality 仔細(xì)檢查工作內(nèi)容，確保準(zhǔn)確性和質(zhì)量 ? Follows through on tasks and takes steps to deliver high quality work 堅(jiān)持完成工作任務(wù)，采取措施高質(zhì)量完成 ? Pays close personal attention to the details of an operation and process。 checks things out to ensure they are done right. 密切關(guān)注一項(xiàng)運(yùn)作和進(jìn)程的細(xì)節(jié)；檢查確保各項(xiàng)工作處理正確。 Hotel GMs 1/2 1/2級酒店總經(jīng)理 Hotel Exec teams and department heads 酒店行政委員會及部門經(jīng)理 Corporate Bands 5/6 總部辦公室 5/6級 Monitors others’ ongoing performance to ensure adherence to standards 監(jiān)督他人的當(dāng)前績效，確保符合標(biāo)準(zhǔn) ? Keeps others informed of activities well in advance to ensure efforts are seamlessly coordinated 讓他人始終事先了解活動的情況，從而確保大家的努力得到妥善協(xié)調(diào) ? Consistently takes steps to follow through, ensuring tasks are fully pleted。 independently checks to ensure accuracy and quality 不斷采取措施，確保工作任務(wù)全部完成；獨(dú)立檢查并確保準(zhǔn)確性和質(zhì)量 ? Develops plans to ensure dead lines and standards are met 制定計(jì)劃確保按時(shí)、按標(biāo)準(zhǔn)完成工作 ? Follows up on progress against process improvement plans, and checks they are having the desired impact on driving business performance. 根據(jù)進(jìn)度改善計(jì)劃跟蹤進(jìn)度，并檢查這些計(jì)劃是否對推動業(yè)績發(fā)揮預(yù)期的作用。 ? Keeps careful track of whether performance meets high standards or not and why. Follows up to ensure things are happening. 仔細(xì)跟蹤，確定績效是否達(dá)到高標(biāo)準(zhǔn)要求，并研究其原因。跟進(jìn)并確保各項(xiàng)工作都得到落實(shí)。 ? Rigorously follows up on implementation initiatives to ensure planned results are achieved within financial and time constraints 嚴(yán)密跟蹤計(jì)劃的實(shí)施，確保在財(cái)務(wù)和時(shí)間限定內(nèi)獲得預(yù)期的成效。 Hotel GMs 3/4/5 3/4/5級酒店總經(jīng)理 Corporate Bands 3/4 總部辦公室 3/4級 Sets up controls or goals to ensure adherence to standards 設(shè)定對照標(biāo)準(zhǔn)或目標(biāo)，并確保達(dá)成標(biāo)準(zhǔn) ? Develops and follows realistic plans, action steps and timetables for projects and priorities。 ensures pletion on time and to high standards 為項(xiàng)目和工作重點(diǎn)制定并跟進(jìn)實(shí)際可行的計(jì)劃、行動步驟和時(shí)間表；確保準(zhǔn)時(shí)、高標(biāo)準(zhǔn)的完成 ? Plans broad action steps and timetables and generally follows these through to pletion of tasks or projects in a timely and efficient way 制定主要的行動步驟和時(shí)間表，以及時(shí)高效的方式從總體上跟蹤任務(wù)或項(xiàng)目的完成 ? Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with measurements 為個(gè)人或團(tuán)隊(duì)設(shè)定具體、明確的績效目標(biāo)、標(biāo)準(zhǔn)、責(zé)任、進(jìn)度目標(biāo)、以及相應(yīng)的測評方法 ? Ensures Standards Are Met: Ensures that everyone adheres to defined business processes, including reporting processes and standards 確保達(dá)成標(biāo)準(zhǔn)：確保每個(gè)人嚴(yán)格遵守規(guī)定的工作流程，包括報(bào)告流程和標(biāo)準(zhǔn) 行動導(dǎo)向：將愿景轉(zhuǎn)化為行動 Passionate 工作 熱 情 “ Caring passionately about our guests and business partners, and changing to meet their needs” “關(guān)注客戶和商業(yè)伙伴的需求，積極做出變革 ” Level 級別 Summary 要點(diǎn) Behaviours 行為 Hotel Employee 酒店員工級 Corporate Band 8 總部辦公室 8級 Responds appropriately to guest requests and builds knowledge as needed 正確響應(yīng)客戶的要求，積累所需的相關(guān)知識 ? Performs duties with the guest’s / colleague39。s perspective in mind 履行職責(zé)時(shí)牢記客戶 /同事的想法 ? Works to resolve guest problems 設(shè)法解決客戶的問題 ? Will respond to guest/colleague requests in an appropriate manner 能夠正確響應(yīng)客戶 /同事提出的要求 ? Knows immediate working area . Hotel Operations 了解直接的工作領(lǐng)域，如酒店運(yùn)營 Hotel Supervisor 酒店主管級 Corporate Band 7 總部辦公室 7級 Understands guests and the market 理解客戶的需求和市場 ? Gathers information in order to build basic understanding of the market and how guests use IHG’s p