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procedures regarding on the Resource Management functions to support efficient operations of the contact center as well as various business lines of the pany as a whole.職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級別(全部/部分/協(xié)助)衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)Operational level? To man the resource management centre and responsible for staff scheduling, monitor ining cal