【正文】
procedures regarding on the Resource Management functions to support efficient operations of the contact center as well as various business lines of the pany as a whole.職責范圍(名稱、定義、該職責所要達到的結果/目標)責任級別(全部/部分/協助)衡量標準(數量、質量)Operational level? To man the resource management centre and responsible for staff scheduling, monitor ining cal