【文章內容簡介】 es difficult to deal withB. attacks by hidden enemies tend to be fatalC. diseases with obvious signs are easy to cureD. people tend to overlook hidden dangers caused by pesticides答案: D詳解：D。推斷題。原句意為：人類很自然地最容易對那些具有征兆的疾病印象深刻，然而有些最致命的疾病卻是慢慢地毫無察覺地擊中他們的。據(jù)此句意，可以容易地推斷出D)為正確答案。When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer39。s claim for it, the first step is to present the warranty(保單, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.A simple and mon method used by many consumers is to plain directly to the store manager. In general, the higher up the consumer takes his or her plaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer39。s favour, assuming he or she has a just claim.Consumers shoud plain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the plaint in a letter.Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, The left speaker does not work at all and the sound ing out of the right one is unclear is better than This stereo(立體聲音響does not work.The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the plaint as politely and as firmly as possible. But if a polite plaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers‘rights. a consumer finds that his purchase has a fault in it, the first thing he should do is to _____.A. plain personally to the managerB. threaten to take the matter to courtC. write a firm letter of plaint to the store of purchaseD. show some written proof of the purchase to the store答案：D解析：。它的大意是：當顧客發(fā)現(xiàn)他(她所買的商品有毛病或在其他方面未達到制造商所聲稱的標準時，第一步就是將保單或其他有助于解決問題的記錄這家商店看。所以D“向這家商店出示書面證明”，與原文相符，是正確答案。而A“當面向經(jīng)理申訴”，是在第一步中問題得不到解決時才使用，所以它不是此題答案。B“威脅將此事向法庭上訴”是在經(jīng)理未能解決問題，寫信給廠家也未能解決問題時才使用的方法，所以它也不是解決問題的第一步。C“給商店寫一封態(tài)度強硬的抱怨信”也是在第一步中問題得不到解決時才使用的。所以A、B、C均不是正確答案。 a consumer wants a quick settlement of his problem, it39。s better to plain to _____.A. a shop assistantB. the store managerC. the manufacturerD. a public organization答案：B解析：。作者認為許多消費者使用的簡單而又常用的辦法是直接向商店經(jīng)理投訴。 most effective plaint can be made by _____.A. showing the faulty item to the manufacturerB. explaining exactly what is wrong with the itemC. saying firmly that the item is of poor qualityD. asking politely to change the item答案：B解析：：當顧客申訴商品有質量問題時，態(tài)度要堅定、有禮貌，特別是如果消費者當場演示就能最有效地達到申訴目的。不能當場演示時也要提出比較具體的質量間題。A、C、D三項都是泛泛地說質量差、有毛病，而沒能說出該商品哪一個具體的部位有毛病，所以都不是最有效的解決問題的辦法。而B項“準確解釋商品哪里有問題”與原文相符，是正確答案。 phrase live up to (Para. 1, Line the context means _____.A. meet the standard ofB. realize the purpose ofC. fulfil the demands ofD. keep the promise of答案：A解析： up to所在句子的意思是：“當顧客發(fā)現(xiàn)他所購買的商品有毛病或在某種程度上沒有達到制造商所聲稱的標準時，…”。B項“實現(xiàn)(制造商所聲稱的目的”，句意不通。C項“滿足(制造商所聲稱的要求”。D項“履行(制造商所聲稱的承諾”，C、D兩項均與原文意思不符。而A項“達到(制造商所聲稱的標準”正是原文所表達的意思，所以是正確答案。 passage tells us _____.A. how to settle a consumer39。s plaint about a faulty itemB. how to make an effective plaint about a faulty itemC. how to avoid buying a faulty itemD. how to deal with plaints from customers答案：B解析：，作者向讀者推薦了幾種申訴偽劣商品的辦法，可見作者是站在顧客的立場上的。而A、D兩項是站在賣方的立場。C項在文章中未提到，所以它們都不是正確答案。B項“如何有效地申訴有質量問題的商品”與原文意思相符是此題答案。What is exactly a lie? Is it anything we say which we know is untrue? Or is it something more than that? For example, suppose a friend wants to borrow some money from you, you say: I wish I could help you but I39。m short of money myself. In fact, you are not short of money, but your friend is in the habit of not paying his debts and you don39。t want to hurt his feelings by reminding him of this. Is this really a lie?A scientific study of lying shows women are better liars than men, particularly when telling a white lie such as when a woman at a party tells another woman that she likes her dress when she really thinks it looks terrible. However, this is only one side of the story. Other researches show that men are more likely to tell more serious lies, such as making a promise which they have no intention of fulfilling. This is the kind of lie politicians and businessmen are supposed to be part