【文章內(nèi)容簡(jiǎn)介】 ee Company has developed a code of conduct in an attempt to improve the quality of life in coffeeproducing countries.Life Skills: the importance of being able to cope with stress in a jobTechnology: the importance of training staff in how to use new technology when introducing it into the workplaceSpeaking Test Part III Sample DialoguesTime Management[Definition: the manner by which managers allocate their time when managing tasks]SampleZhang: Hi, Ms Wang, you know, our pany is sort of out of control these days. Don39。t you think so?Wang: Yeah. Everything seems to be in disorder here in our pany. And that obviously has a lot to do with poor time management.Zhang: You mean poor time management has caused all these problems. Why?Wang: When time is not well planned within a pany, they usually do not allocate blocks of time to specified tasks. They do not have a definite idea of when they should plete a certain task. And …Zhang: And I think they often neglect the ordering of priorities. I mean certain tasks need our prior attention. But in our pany every task is treated on an equal basis, even if it is a very urgent task.Wang: That39。s the point. So time should be planned according to the importance of the tasks we need to deal with.Zhang: So what do you think we can do so that time is managed effectively here in our pany?Wang: You mean what procedures we can adopt?Zhang: Sure. That39。s what our boss is asking us to do. Right?Wang: Right. I think we39。ve got a lot to do. First, we should make all the staff members realize how important effective time management is to our pany.Zhang: Yes, I think we can give them instruction in time management, especially those in supervisory positions.Wang: Right, perhaps we can run a few training programs for them. If need, we may invite some experts from outside to help us.Zhang: Another thing we can do is to make all the managers, or even every staff member, e up with a job description of their own. In this way, they can be pretty sure about what they are responsible for and what they are not.Wang: Yes, that39。s a good idea. And I think, the top managers of our pany should e up with a set of rules as to what kind of jobs should be given priority to. In this way, we can make sure that important tasks are dealt with first. Zhang: Good idea. So to sum up, our pany should run a few training programs, and every staff member should write a job description of their own.Wang: And rules should be made as to what kind of job should be given priority to.Responding to CompetitionZhang: You know our sales have fallen a lot during the past quarter. Wang: Yes, one of our petitors is charging a lot less than us. Zhang: I know. It is a new pany in this line of business. We really need to do something about it.Wang: What do you think we can do?Zhang: I think we can launch an advertising campaign to promote our product.Wang: Yes, it39。s a good idea. But that will surely add to our cost and therefore push up our price.Zhang: I know what you mean. Price is a major consideration when a customer decides on a purchase. But there are certainly many other considerations on their part, for example, quality and aftersales service.Wang: That makes sense. Ours is a high quality product and our aftersales service is good enough, I think. That39。s why we are charging a higher price than our petitors. So we should emphasize our quality and aftersales service in our ad so that... Zhang: So that people will know the high quality of our product and aftersales service and more people will buy our products. Wang: But I am still worried about the price. You know customers always like low prices.Zhang: Yes, indeed. In fact, we can cut down a bit on our price. You know when sales increase after our advertising, we are likely to increase our profit even if we cut down our price a little bit.Wang: Yes, a low price high volume strategy.Zhang: That39。s it. We may even consider some other incentives, such as a coupon to go with our newspaper ad, and …Wang: And I think we can offer free delivery for our customers.Zhang: Yes, but we cannot afford to offer free delivery for all our customers.Wang: Only those who are within the free delivery area, I think.Zhang: Yes, I think so. New Computer SystemWang: Well, you know our pany is considering buying an uptodate puter system.Zhang: Yes, just to replace the system we39。re using now. I think it39。s a wise decision.Wang: We need to find out what new puter systems are available first.Zhang: Yes, so that we can choose one that is most suitable for our pany. I think we can find some information from Internet.Wang: Yes, but I39。m afraid not all the information on the Internet is reliable.Zhang: Right, but at least we can get some information about the system providers. Wang: That39。s right, but we can also find some information from newspaper advertisements. I tend to think they are more reliable. Zhang: Sure. I have the same feeling. Wang: But I think the best way is to visit some of the providers and have facetoface talks with them so that they can know our needs and we can see for ourselves how their systems work.Zhang: And then make our own decision as to what best suits us.Wang: Right. Let39。s do that. And in replacing the existing system, I think there are a few factors we need to take into account. First, do we have to buy uptodate puters if we decide to use new systems?Zhang: I think we39。ll have to. Wang: In that case, what shall do with these replaced puters?Zhang: I think we39。ll have to dispose of them at very low prices.Wang: Yes, I don39。t think there39。s any other alternative.Zhang: And also I think we39。ll have to retrain our people. I bet not many of them are familiar with the uptodate system.Wang: Yes, so let39。s remend it to the HR. I think they can run some training programs for the staff involved.Zhang: Right. I couldn39。t agree more.