【正文】 hin the free delivery area, I think.Zhang: Yes, I think so. New Computer SystemWang: Well, you know our pany is considering buying an uptodate puter system.Zhang: Yes, just to replace the system we39。s a wise decision.Wang: We need to find out what new puter systems are available first.Zhang: Yes, so that we can choose one that is most suitable for our pany. I think we can find some information from Internet.Wang: Yes, but I39。s right, but we can also find some information from newspaper advertisements. I tend to think they are more reliable. Zhang: Sure. I have the same feeling. Wang: But I think the best way is to visit some of the providers and have facetoface talks with them so that they can know our needs and we can see for ourselves how their systems work.Zhang: And then make our own decision as to what best suits us.Wang: Right. Let39。ll have to. Wang: In that case, what shall do with these replaced puters?Zhang: I think we39。t think there39。ll have to retrain our people. I bet not many of them are familiar with the uptodate system.Wang: Yes, so let39。t agree more.Promotional VideoZhang: You know, we are going to make a video to promote our products.Wang: Yeah. And we are going to send them to our potential new clients. Really a good idea, isn39。t it?Zhang: Yes, and we should also involve Ramp。D, QC and AfterSales.Wang: Right. Now what aspects of our activities do you think we should include in the video?Zhang: There39。s sort of business secret, isn39。t you think so?Zhang: A neat idea.Cutting Departmental CostsWang: You know our departmental costs have risen a lot recently.Zhang: Yes, I think we are exceeding our budget.Wang: What do you think are the reasons?Zhang: I think there are many reasons for this. You know last month we run a series of promotion campaigns. That39。t it?Wang: Yes, but I think we spent too much on that. I mean we could have spent less.Zhang: Uh Um?Wang: You know we have been traveling a lot around the country. And most of us travel by air. Zhang: You mean some of the travels are not necessary.Wang: Exactly. You know, some of the facetoface talks may simply be replaced by munication. Zhang: There39。ve said. I think we should make full use of our modern facilities and save some expensive travels. Wang: Not only that. I think modern facilities, like puters, should be made full use of within the pany, too. I mean a lot of money could have been saved, if we had done that.Zhang: What do you mean?Wang: You see, each month we spend a good lot of money on office supplies like print paper. Zhang: Yes, some of the managers always ask for printouts instead of retrieving information from the puter system. Wang: Especially those senior managers, who are usually older than others. They are simply not accustomed to the advanced puter system.Zhang: And young people are also responsible for the increase in costs, too. You know many of them often keep their puters on for the whole night.Wang: And very often they forget to turn off lights when they leave their offices.Zhang: So, something must be done before things bee any worse.Wang: Right. I think we should offer some incentives to those who save costs in their jobs.Zhang: Like what?Wang: Like a quarterly award for them.Zhang: And personally I see an absolute need for a training course for our staff members.Wang: On puters?Zhang: Yeah. So that they can make better use of them. And in this way, I believe we39。s a very good idea. Customers39。s certainly not easy. I think we can do that through the Internet. We can invite our customers to us their opinions about our products whenever they have any.Zhang: But not all the customers have access to the Internet. Wang: No, of course not. I bet we can take advantage of our helpline service. Zhang: Yes. And we can also design a questionnaire for this purpose. And give it to our customers when they buy our products,Wang: Good. But then, how can we make use of their opinions when we have got them?Zhang: We can pass them on to Ramp。s mostly their job to diversify our products and improve their quality.Wang: Yes. I think Ramp。 Co. Ltd, one of our clients in the UK, is considering building a factory in Shanghai.Zhang: Yes. I think it39。 Development area.Wang: Yeah. It39。s about the only thing some of the foreign investors plain about. Zhang: I hear some of the development areas around Shanghai, like those in Kunshan and Suzhou, are also good and they charge a much lower fee for land use. Wang: So ABC amp。s quite a number of things, I think. Zhang: Like what?Wang: I think they should get to know if there is any restriction on the employment of the local people.Zhang: And especially the policies in relation to the overtime and paid holidays.Wang: That39。t think it39。ve actually touched upon the question of how to put into use the survey results.Zhang: Yeah. And I think there39。re thinking of a higher degree, an MBA or something. If they are allowed to share their jobs with others, they can have more flexibility in arranging their time schedule.Wang: And there they39。s certainly a lot that we have to keep as a secret.Wang: You mean marketing intelligence.Zhang: Sort of. I mean there is no need for us to tell them how our products are priced. And also our detailed plan to expand into overseas markets.Wang: I know what you mean. Well, what types of social activities do you think we can provide for them after the talk.Zhang: I think we can show them around one of our main manufacturers.Wang: A factory tour?Zhang: Exactly.Wang: And we may invite them to a dinner at a restaurant nearby.Zhang: That39。t think we need to make this trade mission an exception.Staff TurnoverThe managing Director of your pany is keen to reduce the number of staff leaving after a short time. You have been asked to suggest ways of encouraging staff to stay in the panyDiscuss, and decide togeth