【文章內(nèi)容簡介】 he orderB OK I will make a few calls and run our order by housekeeping first to make sure Is there anything else we need to order while I am at it A I think the only thing is toner Try to see if they can deliver it before the end of business day tomorrow We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis Anyhow see what you can do to expedite the order this timeB OK will doDialogue 2A May I help you B Yes I would like to place an order for toner cartridges We have a standing agreement with you pany so we will need the same amount as last time A Let me key in your information into my puter I will pull up our records for you Do you have an order number What name is the order listed under B It should be under Leslie Smith The number is 184796 AA Yes Mr Smith I have an order for three cases of cartridges it that what you would like to refillB Yes A Is there the correct billing address B No pls post the bill to 124 Hildrod Lane Milton County 98830A I will send you an invoice in the next few days Your order should be delivered before the end of the day on Monday B Thank you7 CoWorkersDialogue 1A Im realy fed up with Harry Hes the biggest airhead Ive ever met He always makes careless mistakes and hes a pain to work withB You souldnt be so negative Youll always have some coworkers that are harder to work with than others But if you are negative and start namecalling in the office it will make a bad working enviroment for everybodyA You only say that because you dont have to work with him The people in your department seem to capable and nice to be around Take Mary for example Shes smart and enthusiastic Ive never anyone as cheery as she isB Everybody has their strengths and weaknesses Even Larry He might be a pain to be around but hes also very good at staying in budget on projects Mary on the other hand spends our project money like theres no tomorrow Also shes never willing to stay a little later at the office She always leave at 500 pm sharpA Isnt there anyone in the office that is a perfect coworker What about Bob Everybody loves Bob Even though hes fresh out the college and still a bit green he is a great coworkerB You are right Hes a hard worker easy to get along with honest and he never steals the credit on projects The only thing hes lacking in is experienceA Maybe thats why hes so niceDialogue 2A Do you get along with your coworkersB I get along pretty well with most of them It seems there are always a few rotten apples in the bunch though Like Margaret I dont know why management hasnt fired her yet Shes a terrible gossipA Do you think management should fire someone just because they grossipB Its not only that she gossip but she also tries to start problems among other employees by spreading rumors and telling lies about her coworkers Shes not trustworthy and in my opinion I think shes nutsA So how do you develop good relationships in the officeB I think one of the important things is just to be considerate of your coworkers feelings and needs If you are aware of other people and do your part to make a good working enviroment you should be able to ge along wiht most of the people you work withA I think youre right But it does seems that there are always a few coworkers that are harder to work with than others8 BossesDialogue 1A How are things at the office latelyB Just awful Two weeks ago we got a new boss and I cant stand him He is really unreasonable about our workload Since he came Ive been so busy I havent had time to breathe A That bad huh What about his personality Its a nice guy at leastB I should be so lucky He not only give us too much work but he is also just plain mean about it He constantly yells at us or criticizes us He is always degrading the employees A What a terrible working enviroment Have you tried to talk anyone about it Maybe the boss of your bossB I was going to but my boss guessed what I was thinking He gave me so much work to do this afternoon that I didnt get around to meeting with the supervisor of our departmentA It must be terrible Why dont you just quit B If it wasnt for the money I would quit in a heartbeat But the probelm is I cant support myself if I dont workA Yeah But a boss like that To deal with him everyday you should get a raiseDialogue 2A Do you get along with your bossB Actually I do She is really understanding and reasonalbe most of the time There was only one time I didnt really agree with her A When was thatB Once she fired one of my coworkers for drinking on the job I felt bad for him because it is so hard to find a job these days and he has a family to support A Well he souldnt have been drinking on duty Its your boss responsibilty to make sure employees are safe and also doing their jobsB You are right She was being a good boss when she fired him But I just felt sorry for him thats allA Did this incident with your coworker affect your relationship with your boss B Not really All of us at the office respect our boss a lotA You are lucky you can get along so well with your boss It makes a big difference in how much you enjoy your jobB No kidding If you dont like your boss or coworkers they can make your life miserable9 BrainstormingDialogue 1A Have you thought up any good ideas for our business proposalB I havent e up with anything good yet Somehow my brain isnt functioning today A Maybe you should take a break youve been sitting at your puter for three hours trying to put something together No wonder your mind isnt very sharp nowB I came up with a few different thoughts on the proposal but now Ive pletely run out of ideasA Maybe we can shelve the proposal for a while while you brainstorm B We could do that but I hate to put everything on holdA Youre right its no good to have things up in the air for too long Dialogue 2A Weve g