【正文】 1 FaxesDialogue oneM Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning There are quite a few very time sensitive matters with this case Im afraid I cant wait any longerF Getting those Anderson briefs has been harder than you can imagine I have tried to contact their lawyer many times But every time I call his secretary says hes in a meeting or out of the office or away on business I am beginning to think he is trying to avoid meM Thats highly possible He knows if we miss our filing deadline we dont stand a chance to pete against them for the bid Try to get a hold of him again Give him a call and see if he can fax them first thingF What if I cant speak to him directly M Ask his secretary to fax them Its the same thing Have them faxed over with a copy also faxed to Martins officeF How do I find Martins fax number Is he in your rollerdeskM No but you can also call their office and ask the secretary to give you their fax number Ill you their office number later todayF Ok Ill get on it first thingM Be sure you do I need those briefs ASAPDialogue twoMDid you put this mornings faxes on my deskIm waiting for some urgent faxes from headquatersIm pretty sure they came in last nightFEvething that came in the office fax machine last night is all on your deskbut I noticed that some of faxes came through pretty blurredmaybe you take a look at themif the copy is unreadbleIll call then and ask them to refaxMYeahyoure going to have to call them and get them to be refax These copies are so dark I cant make out any of the wordsFWhat about that oneMThis oneThis one is so light and I can barely read it How can that beFYou know I think the fax machine is out of toner I can change the toner cartridge That should solve the problemMYesbut this one will have to be refaxed as well And look theres about 3 pages missing It looks like the fax machine ate half of my important faxesand ones that made it through are so blurred or too light They are unreadableFI guess the fax machine is out of paper too Dont worryIll have someone look at it this afternoonand in the meantimeIll have your documents refaxed to our other fax machine2 Telephone CallsDialogue 1AHellothank you for calling Bradford and Sons This is Tracy speakingHow may I help youBHelloI would like to speak to your director of human resourcesMsJenkinsPleaseAJust a momentIll check to see if she is at her deskMay I tell her who is callingBThis is Bill Burton from Milford InsuranceIm calling in regards to our meeting next TuesdayAThank youMrBurtonCan you please hold for a momentIll check to see if she is availableBNo problemAIm sorryMsJenkins is away from her deskShe has already left for lunchWould you like to leave a message for herBYesplease have her return my call when she returns to the officeIts best if she can get in touch with me before 3 pm todayshe can reach me at my office number6358799AIm sorryI didnt quite catch thatcould you please repeat the numberBNo problemmy office number is 6358799Tell her to ask for extension 31AIm sorryMrBurtonjust to confirmyour name is spelled BURTONis that correctBYesand I represent Milford InsuranceAI wil make sure MsJenkins receives your message and returns your call before 3pm this afernoonBThank you very muchDialogue2AHelloPasadena Innthis is Sandyhow may i direct your callBId like to speak to someone about reservationsAI can help you with thatwhat date would you like to make a reservation forBWell be arriving May 12th but I would like to make reservations for penthouseAOhIm sorry sirI only handle bookings for our standard roomsThe person you need to speak with is Tony Parkerhe makes all the arrangements for our executive accountsUnfortunatelyhes not here right nowCan I take your name and number and have him get back to youBWhen do you expect him back inAHell be out all afternoonhe might not be able to return your call until tomorrowWill that be alrightBYesI supposeMy name is Sam DarcyHe can contact me at 6608433235 ACould you please spell your last name for meBSureIts DARCYAOkayMr Darcyand your phone number is 6608433233 BThats 3235ASorry3235GreatIll have Tony call you first thing tomorrow morning3 Making Telephone AppointmentsDialogue one MHelloBill Berton speaking What can I do for you FHelloMr Bertonthis is Jenny Jenkins of bradford and sons returning your call Im sorry you missed me when you called my office this morning My sacretary said you called concerning our meeting next Tuesday MYes Ms Jenkinsthank you for returning my call Im glad to finally get hold of youI want to let you know I will not be able to make our meeting next Tuesday I would be out of town that day Is there any possibility we can move the meeting to Monday FI am sorry Im afraid I am pletely booked on Monday Would it be Possible to postpone until you return MOhdear I was counting on taking care of our meeting before I leave But I suppose I can shut off a few things Yeswe can arrange something I will be back Thursday morning What about Thursday afternoon Would that work for you FThat should be fineshall we say about two oclock MPerfect I look forward to seeing you at two oclock next Thursday afternoon If you need to change the timepls feel free to call me on my cell phone FThanks BurdonIll see you on Thursday Dialogue two FHello MHellois Doras available FThis is Doraswho is calling please MHiDorasthis is Mike calling from parkers dentistry Im calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker FOhI almost forgot Thank you for calling to remind me ActuallyI do need to change the time of my appointment I have a scheduling conflictand I cant make it that early MIf I put you in that later slotwould that work out FIt would have to be after lunch Do you have anything available about 2 oclock MSorryMam T