【正文】 ell 6 Sigma Organization in GE office6sWell office6sWell office6sWellStructureQuality Council? Members: Labs Functions? “Pipeline” BB Project Priorities? Training Certification? Measurements Rewards? CommunicationsChampions? Leadership: Overall Initiative ? Project Funding? HR: Training RewardsBlack Belts? Lead 6? Project Teams? “Measure/Analyze”? “Improve/Control”? Out with Businesses? Here at CRDMaster Black Belts? Teach 6? ? Mentor Black Belts? Monitor BB Projects? Work “Pipeline” Projects? A Resource PoolTeam Members? Learn/Use 6? Tools ? Work on BB Projects? Part of The Job? Out with Businesses ? office6sWellDMAIC 訓(xùn)練綠帶 (Green Belt)(專(zhuān)案組組長(zhǎng) )黑帶 (Black Belt)(專(zhuān)案組組長(zhǎng) )碩士黑帶 (MBB)(教練 /資源供應(yīng)者 )10 天 ~3週課堂訓(xùn)練 2~4週課堂訓(xùn)練 3~5週課堂訓(xùn)練補(bǔ)強(qiáng)訓(xùn)練 :專(zhuān)案 /workplace咨詢(xún)協(xié)助與教導(dǎo) 問(wèn)題解決與改善工具 Facilitation 與團(tuán)隊(duì)運(yùn)作 等等 問(wèn)題解決與改善工具 Facilitation 與團(tuán)隊(duì)運(yùn)作 基本統(tǒng)計(jì) 高等 /進(jìn)階統(tǒng)計(jì) 問(wèn)題解決與改善工具 Facilitation 與團(tuán)隊(duì)運(yùn)作 基本統(tǒng)計(jì) 等等補(bǔ)強(qiáng)訓(xùn)練 :專(zhuān)案 /workplace咨詢(xún)協(xié)助與教導(dǎo)補(bǔ)強(qiáng)訓(xùn)練 :專(zhuān)案 /workplace咨詢(xún)協(xié)助與教導(dǎo) office6sWell扮 演 角 色綠帶 /黑帶 (GB/BB) 碩士黑帶 (MBB)?負(fù)專(zhuān)案全責(zé) 黑帶 (專(zhuān)職 )/ 綠帶 (兼職 )?專(zhuān)注於 12專(zhuān)案小組?依專(zhuān)案特性挑選出 流程盟主(Process Champion)?專(zhuān)職之職位?協(xié)助多個(gè)專(zhuān)案小組?開(kāi)發(fā)導(dǎo)入專(zhuān)家資源?管理之責(zé)任?專(zhuān)注於一個(gè)關(guān)鍵流程或次流程?被 BU BPS委員會(huì)依流程性 質(zhì)而選出?專(zhuān)案小組領(lǐng)導(dǎo)技巧?專(zhuān)案管理技巧?問(wèn)題分析與解決技巧?跨功能工作經(jīng)驗(yàn)?分析 /技巧專(zhuān)長(zhǎng)?流程之指導(dǎo) /監(jiān)督 /教育技能?負(fù)責(zé)流程功能 /目標(biāo)達(dá)成 /維持 關(guān)鍵項(xiàng)目之管制 /主導(dǎo)定期流 程審查?負(fù)責(zé)跨功能介面問(wèn)題與議題 之解決?跨功能認(rèn)識(shí)與了解?溝通 /談判技巧?原因分析技能?專(zhuān)案小組領(lǐng)導(dǎo)技巧?負(fù)責(zé)專(zhuān)案進(jìn)度 /小組工作計(jì)劃 , 並將之與管理層級(jí)聯(lián)接?開(kāi)發(fā)衡量與管制系統(tǒng) (如 , 資 料蒐集計(jì)劃 /流程管制表等 )?開(kāi)發(fā) BB/帶動(dòng)專(zhuān)案小組成功 / 提供流程改善與統(tǒng)計(jì)技巧的 專(zhuān)長(zhǎng)?亦可能被指派加入流程管理 小組專(zhuān)長(zhǎng)職責(zé)敘述 office6sWell6? 品質(zhì)方案的架構(gòu)Total Customer Satisfaction縮短作業(yè)週期參與式管理Empowerment標(biāo)竿研究........6? Quality Program???? , Cp, Cpk, DpuQUALITY METRICS IMPROVEMENT PROCESSIdentify product or servicesIdentify customer requirementsIdentify your needsDefine th