【正文】 .............................17 質(zhì)量目標(biāo) .........................................................................................................17 質(zhì)量管理體系策劃 ...........................................................................................17 職責(zé)、權(quán)限和溝通 ...............................................................................................17 職責(zé)和權(quán)限 ......................................................................................................18 管理者代表 ......................................................................................................21 內(nèi)部溝通 .........................................................................................................21 管理評(píng)審 ............................................................................................................21 職責(zé) ................................................................................................................21 評(píng)審程序 .........................................................................................................21 相關(guān)記錄 .........................................................................................................22 6 資源管理 .................................................................................................................23 資源提供 ............................................................................................................23 人力資源 ............................................................................................................23 總則 ................................................................................................................23 能力、意識(shí)和培訓(xùn) ...........................................................................................23 基礎(chǔ)設(shè)施 ............................................................................................................24 工作環(huán)境 ............................................................................................................25 7 產(chǎn)品實(shí)現(xiàn) .................................................................................................................26 產(chǎn)品實(shí)現(xiàn)的策劃 ...............................................................................................26 與顧客有關(guān)的過(guò)程 ...........................................................................................26 與產(chǎn)品有關(guān)的要求的確定 ...............................................................................26 與產(chǎn)品有關(guān)的要求的評(píng)審 ................................................................................27 顧客溝通 .........................................................................................................27 設(shè)計(jì)和開發(fā) ........................................................................................................28 采購(gòu) ...................................................................................................................28 采購(gòu)過(guò)程控制 ..................................................................................................28 采購(gòu)信息 .........................................................................................................28 采購(gòu)產(chǎn)品的驗(yàn)證 ...............................................................................................29 生產(chǎn)和服務(wù)提供 ................................................................................................29 生產(chǎn)和服務(wù)提供的控制 ....................................................................................29 生產(chǎn)和服務(wù)提供的確認(rèn) ....................................................................................30 標(biāo)識(shí)和可追溯性 ...............................................................................................30 顧客財(cái)產(chǎn) .........................................................................................................30 產(chǎn)品防護(hù) .........................................................................................................30 監(jiān)視和測(cè)量裝置的控制 .......................................................................................30 8 檢查、分析和改進(jìn) ....................................................................................................32 總則 ..................................................................................................................32 監(jiān)視和測(cè)量 .......................................................................................................32 顧客滿意 .........................................................................................................32 內(nèi)部審核 .........................................................................................................33 過(guò)程的監(jiān)視和測(cè)量 ...........................................................................................35 產(chǎn)品的監(jiān)視和測(cè)量 ...........................................................................................35 不合格品控制 ...................................................................................................35 數(shù)據(jù)分析 ..........................................................................................................36 改進(jìn) ..................................................................................................................36 持續(xù)改進(jìn) .........................................................................................................36 糾正措施 .......................................................................................................36 預(yù)防措施 .......................................................................................................37 附錄 1 質(zhì)量管理手冊(cè)更改記錄 ...........................................................................39 附錄 2 質(zhì)量管理體系質(zhì)量職能分配表 ..............................................................40 附錄 3 適用法律法規(guī)目錄 ....................................................................................41 質(zhì)量方針和質(zhì)量目標(biāo) 質(zhì)量方針： 發(fā)揮優(yōu)勢(shì)是資源，先進(jìn)技術(shù)是品質(zhì)； 誠(chéng)實(shí)守信是市場(chǎng)，客戶滿意是效益 ； 科學(xué)高效是管理，持續(xù)改進(jìn)是發(fā)展。 縮略語(yǔ) 質(zhì)量手 冊(cè)：質(zhì)量管理手冊(cè) 公司：遼寧艾?；邢薰? 分礦：為公司下屬各采礦單位的統(tǒng)稱 高新