【正文】 y introduced the independent director in the domestic financial industry。公司在國際化人才引進方面也取得突破性進展。從2001年開始，公司推行了全面預算管理，均衡各分公司的投入產出關系，將費用和業(yè)務計劃納入科學管理的軌道。在管理委員會的領導下，公司上下齊心協(xié)力、業(yè)務系統(tǒng)奮勇拼搏，各分支機構均超額完成年初制定的任務目標。上半年，濟南、鄭州、杭州、南京、天津五家分公司，宜昌、襄樊、佛山、東莞四家中心支公司的成功開業(yè)，標志著全國性公司機構的戰(zhàn)略性布局基本完成。2001年公司在成都分公司率先實施，進而在全國推行的“100%電話回訪”服務得到了社會大眾、新聞媒體乃至監(jiān)管機構的普遍贊許，為公司在中國壽險業(yè)豎立了一面旗幟；同時，配合市場發(fā)展需要，公司開展了以“愛心、服務”為主題的首屆客戶服務月活動，開展全員客戶大回訪，把實實在在的溫暖獻給客戶； 公司計劃于2002年1月1日，全面開通泰康人壽客服專用號碼95522。2001年5月7日至9日，公司董事長兼首席執(zhí)行官陳東升作為國內保險業(yè)唯一被邀請人出席“2001《FORTUNE（財富）》全球論壇香港年會”，并在主題為“新一代中國企業(yè)家”的觀點論壇發(fā)表講話。保險合同成立后，保險雙方應認真履行合同規(guī)定的責任和義務。會議作出了《關于加快業(yè)務發(fā)展》的十條決定，成為指導公司業(yè)務快速發(fā)展的綱領性文件。8月16日，凌先生的父親出險，救援中心馬上為其安排了治療。被保險人王女士生前投保了新世紀終身保險10萬元及意外傷害保險2萬元。例如：普及急救知識、捐助孤殘兒童等。 ○ 10月29日，瑞士信貸銀行金融服務公司首席執(zhí)行官Oliver Steimer先生訪問泰康上海分公司。15”消費者權益日，全公司通過客戶回訪、權益咨詢、服務承諾等形式，宣傳保險知識、維護客戶權益?！?1月24日，被保險人楊先生意外身亡。它為公司五周年司慶獻了一份厚禮。新聞媒體對公司的法人治理結構改革尤其是董輔仍出任獨立董事給予重點報道，“獨立董事”成為業(yè)界熱門話題。 Meanwhile, cooperating with the need of market development, the pany held the first customer service month activity with the subject of “Love and Serve”, carried on the customer return in the whole staff members and gave the customers the real warm。2001年3月公司召開“首屆品牌宣傳工作會議”，明確提出：品牌是生產力，品牌建設是公司的系統(tǒng)工作、百年大計，同時確立了2001年為公司品牌建設啟動年，為公司全面啟動品牌建設工程奠定了良好的基礎。該部門匯集了精算方面的專業(yè)人才，在充分進行市場調研的基礎上，完成了泰康新天福兩全保險（分紅型）、泰康新天壽兩全保險（分紅型）、泰康生命關愛重大疾病終身保險（分紅型）、泰康滿堂紅兩全保險（分紅型）、泰康千里馬兩全保險（分紅型）的開發(fā)。二、法人治理結構接軌國際具有國際概念的法人治理結構以及具有現(xiàn)代意義的授權授信制度和明晰的委托代理關系是提高公司核心競爭能力的基礎。2000年公司圓滿完成外資募股工作，并在國際律師事務所的幫助下修改了《公司章程》，確立了與國際接軌的、科學的法人治理結構。至此，在公司產品創(chuàng)新戰(zhàn)略思想的指引下，分紅型產品已基本形成系列。5月，公司在全國11家分公司共15家媒體同時推出“泰康專家理財室”專欄、每周一期、為期一年，品牌傳播部與各業(yè)務部門積極配合，采取了統(tǒng)一供稿、統(tǒng)一形式、統(tǒng)一進度的“三統(tǒng)一”策略，實現(xiàn)了年初計劃提出的“全國一盤棋”的樹立公司專業(yè)品牌形象的目標，為公眾開辟了長期固定的咨詢窗口，涓涓細流，潤物無聲，取得了良好的社會效益和經濟效益。 The pany planned to open the special line 95522 of Tai Kang Life for customer service on January 1, 2001. All this indicated that Tai Kang Life was trying to bee the best life insurance enterprise in the insurance industry. VII. A big advance in information technologyIn 2001, the pany smoothly acplished the introduction of Life/Asia life insurance administrative software that is a big puter software system made by American CSC pany, which is one of the software bag of the most advanced and the most professional life insurance administrative software and used by many international insurance panies. From March 2000, under the technological support of experts from Swiss Winterhur Insurance Co., Ltd, the pany invested about 16 million yuan and succeeded in finishing the development and test and data change in Life/ Asia system Chinese and localization under the mon efforts of the staff member from the information technology department of the pany, unreal office and the Head Office, working hard for more than twenty months, which was at present successful on line in the pany.Life/Asia system was designed and exploited based on the managing thought of taking customers as center. It can not only deal with all customers ’ information, but has a strong ability to do data analysis, which realized the national concentrated management and live change in business data and financial data and ensured the accuracy and promptness of all managing strategy. At the same time, the success of the system greatly reduced the plicated procedure of dealing with customers and further improved the operation model of “taking customer service as a guide” in the pany. VIII. Making great efforts to introduce and train talents In April 2001, the pany invited the world known consultative pany American Wastson Wyatt Company as its advisor, carried on the reform of manpower resource administration. This item went on for over half a year. Combining with the present situation of the pany, the pany extracted the experience and the model of “taking core business as a guide and CEO as a core” of the panies at home and abroad in the advanced management. The pany established the organizational framework with specific liability, clear flows and harmonic relation and the system of scientific entitled rights and entitled trust, determined the system of checking and paying with market, which will make strong productivity.The pany made a breakthrough development in introducing international talents. That the chief actuary and the chief information official who had the experience of working overseas for many years came here brought the pany not only the expertise, but also the international ideas and open vision, which will greatly raise the professional level in the management and give the new vigor into the main culture of “opening, profession and study”. IX. Smoothly starting the construction of brand In 2001, through the definite goal of brand strategy, guiding thought and the fine organized activity, the pany achieved a material progress and encouraging result in the construction of brand. In March 2001, the pany held “the first conference for publicizing the brand” and definitely put forward that brand is productivity and the construction of brand is a system work of the pany and a plan of a hundred years. At the same time, the pany established that the year 2001 was the year of starting the construction of the pany brand, which laid a good foundation on the project of widely starting the construction of brand. In May, the pany launched the column “Tai Kang Expert’s Financial Office” in 11 branches and 15 medias in the country, once a week for a year. The brand publicity department cooperated with all business departments, adopted the uniform wording, the uniform style and the uniform schedule, the “three uniforms” strategy. The pany realized the goal proposed at the beginning of the year for setting up the pany’s professional brand ima