【正文】 O th e r A c ti v i ti e s 2 0 %COMMUNICATION SKILLS INVOLVEMENT OF COMMUNICATION IN PERSONAL LIFE. COMMUNICATION SKILLS. COMMUNICATION SKILLS. ENTHUSIASM CHEERFULNESS STRONG INTEREST CONSERVATION BOREDOM ANTAGONISM ANGER COVERT HOSTILITY FEAR. GRIEF. APATHY. SECRETS OF COMMUNICATION TONE SCALE COMMUNICATION SKILLS. COMPOSITION OF BODY LANGUAGE 1. Head 08% 8. Throat 06% 2. Eyes 16% 9. Hands 08% 3. Ears 03% 10. Face 16% 4. Nose 03% 11. Belly 06% 5. Mouth 06% 12. Feet 06% 6. Lips 06% 13. Neck 06% 7. Chest 10% COMMUNICATION SKILLS COMMUNICATION SKILLS. Communication Rights and Responsibilities ? RIGHTS ? 1. You have the right to be treated with respect. 2. You have the right to have and express your own opinions. ? 3 You have the right to ask for what you need and want in order to be effective. ? 4 You have the right to set reasonable limits. RESPONSIBILITIES 1. You have the responsibility to treat others with respect. 2. You have the responsibility to listen to the opinions of others. 3. You have the responsibility to acknowledge and address the needs of others. 4. You have the responsibility to respect the limits and boundaries of others. COMMUNICATION SKILLS. Communication Advantages ?Increase productivity. ?Reduce stress. ?Better understand what others are saying. ?Better understand how to get your message across. ?Enhance relationships. ?Save time and money. COMMUNICATION SKILLS. A KEY TO EFFECTIVE COMMUNICATION ? S=SMILE: You will appear more open to listening. ? M=MAINTAIN: eye contact. You will be seen as more sincere, honest, and informed. ? I= INVITE : response by giving the receiver time to think. You will be seen as polite when you allow uninterrupted response. ? L=LOOK:Your best, look professional. Be appropriately dressed and use proper handling procedures. ? E= ENCOURAGE: the other person .Keep a pleasant facial expression and give nods to show interest and attention. COMMUNICATION SKILLS. SMILE amp。 when you change your attitude, you change your life. (Eisenhower) COMMUNICATION SKILLS. LISTENING COMMUNICATION SKILLS. LISTENING “The other half of munication skills……… . and an essential key to increasing your results.” COMMUNICATION SKILLS. When you rearrange the letter LISTEN, what word do you get? COMMUNICATION SKILLS. COMMUNICATION SKILLS. ? LISTENING ? You will always learn more by listening than by speaking. ? Most people need and want someone who will listen to them with individual attention. COMMUNICATION SKILLS COMMUNICATION SKILLS. ? LISTENING ? Listen 85 percent of the time, speak 15 percent