【正文】 2024年10月22日上午11時(shí)18分24.10.2224.10.22 追求至善憑技術(shù)開拓市場(chǎng)，憑管理增創(chuàng)效益，憑服務(wù)樹立形象。 提供與計(jì)算機(jī)之間的高層通信協(xié)議和開放式應(yīng)用程序接口 平臺(tái)以供客戶開發(fā)自己獨(dú)特的應(yīng)用程序。 CTI對(duì)于Call Center是個(gè)人化服務(wù)與工作效率極大提高的必要手段。,座席1,Meridian Link,Meridian 1,來話者,專家座席,CTI 服務(wù)器,Meridian Link應(yīng)用,智能撥號(hào),1) 由計(jì)算機(jī)確定所要呼叫的客戶； 2) 計(jì)算機(jī)通過Meridian Link發(fā)起呼叫； 3) 座席話機(jī)振鈴和客戶背景資料在座席終端上顯示出來。24.10.2224.10.2211:1811:18:1711:18:17Oct24 牢記安全之責(zé)，善謀安全之策，力務(wù)安全之實(shí)。24.10.2224.10.22Tuesday, October 22, 2024 人生得意須盡歡，莫使金樽空對(duì)月。,Intelligent Interface,PBX,LAN,Server,PC與話機(jī)間建立物理連接。 該方式同樣適應(yīng)服務(wù)器/客戶機(jī)系統(tǒng)結(jié)構(gòu)。,TAPI,TAPI應(yīng)用結(jié)構(gòu)圖,Meridian Link,Meridian 1,IVR Systems,客戶局域網(wǎng),服務(wù)器,TCP/IP,Windows NT,TAPI .DLL,TAPI Driver of Nortel,Windows 95,Windows 3.x or,工作站,TAPI呼叫控制函數(shù)集(部分),呼叫控制 Make call Answer call Release call Hold call Unhold call Conference call Transfer call (blind and Consulting) Transfer call (blind/Fast Transfer ) ACD功能 Login (except MQA equipped systems) Logout Ready Not Ready Make set busy Make set in service,呼叫事件監(jiān)視 Call abandoned in Queue Call offered including DNIS, ACD Position ID, and CLID information Station has gone on hook Station has gone off hook Station is ringing Station has established an active call Call has been disconnected from a Station A station is no longer ringing Station has been put on hold Station has retrieved a held call Station has initiated a transfer Station has completed a Transfer Station has initiated a conference Station has completed a conference A 3party conference has reverted to a 2party,TAPI函數(shù)舉例,M1,M Link,IVR,TAPI INT,Meridian 1 TAPI Server,TAPI 2.1 for Windows NT/95,Screen Pop / Softphone,Business Applications,Make Call,函數(shù)名稱： line Make call 參數(shù)： DIALTONE 收到來自 M1 的信息 PROCEEDING 已撥號(hào)，M1正處理呼叫 RINGBACK 收到被叫地址 BUSY 收到忙音 CONNECTED 呼叫已建立并連接完成,面向二十一世紀(jì)的呼叫中心,多媒體集成方案：支持電話、電子郵件、傳真、Internet、圖象業(yè)務(wù) 基于技能的排隊(duì) 基于來話的路由選擇 客戶定制呼叫處理流程 嚴(yán)密而豐富的報(bào)表管理功能 強(qiáng)大的組網(wǎng)功能 工業(yè)標(biāo)準(zhǔn)的平臺(tái)和開放