【正文】 34 D2 Describe the Issue描述問(wèn)題 CAUTIONS注意 ! ! ! ? State issue in quantifiable terms 用可量化的術(shù)語(yǔ)來(lái)描述問(wèn)題 ? Use data to support problem statement 用數(shù)據(jù)來(lái)支持問(wèn)題描述 ? Describe symptom / effect of the issue 描述問(wèn)題的癥狀 /影響 ? Avoid jumping to conclusion of cause 避免跳至總結(jié)原因 35 8 Disciplines of Problem Solving 解決問(wèn)題的 8項(xiàng)紀(jì)律 D3 Containment Activities臨時(shí)控制措施 36 D3 Containment Actions 臨時(shí)控制措施 ? Determine if Containment is Needed 確定是否需要臨時(shí)控制措施 ? IF YES 如果是 – Define action(s)確定措施 – Assign responsibility明確責(zé)任 – Implement實(shí)施 – Document記錄存檔 – Monitor監(jiān)督 – Establish exit criteria 確定完成標(biāo)準(zhǔn) 37 D3 Containment Actions 臨時(shí)控制措施 ? IF NO 如果不是 – Document reasons why containment action(s) are not required 記錄不需要臨時(shí)控制措施的原因 38 D3 – “Develop an Interim Containment Action (ICA)” D3 – ―制定臨時(shí)解決方案” ? D3 provides the opportunity to develop Interim Containment Actions until Permanent Corrective Actions are implemented. D3提供臨時(shí)解決方案直到執(zhí)行持久糾正方案為止。t jump to conclusions 僅包含事實(shí)，不要馬上下結(jié)論 – Look for close cousins—objects similar in shape, position, form, function, etc. 察看在外形、成分、形態(tài)、功用等方面類似的物品是否能正常使用。 Prepare for the 8D Process 8D過(guò)程的準(zhǔn)備 12 An Emergency Response Action (ERA) is any action taken to protect customers and affected parties from a symptom while you determine if a 8D is necessary. 緊急反應(yīng)行動(dòng)（ ERA）是在你確認(rèn) 8D是否必要后所采取的行動(dòng)，目的在于保護(hù)顧客及相關(guān)受影響的對(duì)象不致因一癥狀而蒙受損失。 – A customer is a person, anisation, or class of driver experiencing symptoms. 顧客可以是一個(gè)人，一個(gè)組織，或者驅(qū)動(dòng)癥狀產(chǎn)生的某類事物。 – Create at least one Is Not for each Is 為每一 ‘ 是 ’ 信息填寫至少一項(xiàng) ‘ 不是 ’ – Include as much information as you can from the information at hand 包含盡可能多的你能從手中的信息中獲得的信息。 ? The ICAs isolate the effects of the problem from any internal/external customer. Also at D3, ICAs must be validated. ICAs不受任何內(nèi)部和外部顧客的影響。 沒(méi)有按程序文件 P 01( 日期 6 / 3 / 9 8 ，修訂C) 5 . 4 . 2 部分完成管理 評(píng)審 。 don39。 ?D0 helps you focus on the problem so that you use resources efficiently. D0幫助你集中精力于故障，所以你可以有效地使用資源。 – Affected parties are people, anisations, or classes of drivers who are or will potentially be affected by a symptom. 受影響的對(duì)象可以是人，組織，或者被癥狀影響或存在潛在影響的某些類事物。 30 D2 Describe the Issue描述問(wèn)題 Incorrect 不正確 Correct 正確 It doesn’t w or k 不好用 S c r ap i s t oo high 廢品率太高 It is n oisy 噪音太大 P ar t is ou t of sp e c if ic at ion 零件不合格 A u d it w as not suc c e ssf u l 審核未通過(guò) 31 D2 Describe the Issue描述問(wèn)題 Incorrec t 不正確 Corre ct 正確 It doesn ’t w ork 不好用 We ld e r 1 2 3 do e s n o t ho ld c o n si st e n t dwe ll ti m e – va ri e s fr o m 9 se c to 1 6 se c e v e ry 3 h rs . T h is w a s fi rs t see n 3/1 /0 0 a n d ha s b e e n repo rt e d e a c h da y sin c e on a ll sh if ts . 焊機(jī) 123 停頓時(shí)間 不 一致 ，每三個(gè)小時(shí)會(huì)從 3 秒變到 16 秒。在 D3上， ICAs必須生效。 33 D2 Describe the Issue Incorrect 不正確 Correct 正確 A u d it w a s n o t su c c e ss fu l 審核未通過(guò) L RQ A au d i t o f 3 / 1 5 / 0 0 i d en t i f i ed n o n co mp l i an ce (L RQ A 0 0 / 0 3 / 0 1 ) f o r f ai l u re t o co mp l et e man ag emen t rev i ew co mp l i an t t o p ro ced u re P 01 d at ed 6 / 3 / 9 8 , rev i s i o n C, s ect i o n 5 . 4 . 2 . 00 年 3 月 15 日 L RQ A 審核確定不符合項(xiàng) (L RQ A 0 0 / 0 3 / 0 1 ) 。 The Is/Is Not data: ?是 /不是 ’ 數(shù)據(jù) ?Describes the scope or extent of the defect 表述缺陷的范圍及程度 ?Includes just the facts 僅包含事實(shí) ?Is used later in D4 to lead to a cause 在稍候的 D4中被用來(lái)導(dǎo)出起因 ?Is part of the observation phase of problem solving 是解決故障過(guò)程中，屬于觀察階段的一部分 29 Using an Is/Is Not Worksheet 使用 ‘ 是 /不是 工作表 ’ ? When you develop Is Not data: 當(dāng)你填寫 ‘ 不是 ’ 信息時(shí)應(yīng)當(dāng)： – Include only facts。很多時(shí)候，如果過(guò)程使用不適當(dāng)，人力和財(cái)力將會(huì)很棘手并造成浪費(fèi)。 Emergency Response Actions 緊急反應(yīng)行動(dòng) 13 Emergency Response Actions 緊急應(yīng)變行動(dòng) ? Is based on the information you have at hand它是基于你所掌握的信息而采取的行動(dòng) ? May be as extensive as stopping all shipments or as minimal as doing nothing at all它可能大到停止所有發(fā)運(yùn)，也可能小到什么都不做 ? Is an immediate implementation you don39。 首次發(fā)生在