【正文】 三月 2112:04:1412:04Mar2121Mar211越是無能的人，越喜 歡 挑剔 別 人的 錯 兒。 三月 21三月 2112:04:1412:04:14March 21, 20231他 鄉(xiāng) 生白 發(fā) ，舊國 見 青山。 Introduction/Expectations216。t on, the bed isn39。s Adventures In Wonderland, when Alice asks the Cheshire cat for directions, speaks volumes about planning where an anization wants to be in the future.Would you tell me, please, which way I ought to go from here? asks Alice. That depends a good deal on where you want to get to, said the Cat.I don39。 Clients: ? The vast majority of Fortune 30 most profitable global public panies ? Nearly 75% of Fortune 200 global panies? 100 of the most significant “Industry Standard” Inter panies 2023/3/217zccy: DEVELOPMENT OF REVENUES(. Billions)1993$2,8761994$3,4521995$4,2241996$5,3021997$6,6471998$8,32023/3/218zccy: GLOBAL PERSONNEL GROWTH199753,426199644,801199538,027199432,711199865,1342023/3/219AmericasEMEAIAsia/PacificHamburgFrankfurtM252。 Example consultant pany216。 Research (some basics)216。 Graphics (from data to chart)2023/3/2114NATURE, TRENDS, CAREERSNature and purpose of consultingRecent trends and current challengesStaff and career paths in consulting2023/3/2115NATURE AND PURPOSE OF CONSULTINGNature and Purpose of Consulting? Definition of ?Consulting“? Brief look into history? Different types of consulting? Consulting market overview? Consultant: Profession description? Consulting strategies? Short overview over the consulting process? Reasons for clients to hire external consultants? Guidelines for the client consultant relationship2023/3/2116DEFINITION OF CONSULTINGDefinition of Consulting? ?To give expert advice or provide expert counsel.“ (IKS)? ?Consulting provides value by diagnosing, strategizing, designing, constructing, integrating, operating, or implementing solutions. Consulting utilizes relevant knowledge, based on integrity and objectivity, in both expert and advisory roles.“ (Consulting Services Team)? ?Consulting is whatever a consultant does. (Cambridge Computer Services)2023/3/2117CONSULTING HISTORY (1/2)Brief look into history? 1532 Macchiavelli‘s ?Il Principe“? 1886 Foundation of the ?analytical testlab“ by Arthur D. Little? 1895 ?A piece rate system“ by F. Taylor? 1909 Foundation of Arthur D. Little, Inc.? 1911 ?The principles of scientific management“ by F. Taylor? 1911 ?Motion Study“ by F. Gilbreth? 1912 ?Consulting Firms“ by F. Gilbreth? 1914 E. Booz sets up Business Research Services? 1925 . McKinsey starts his Consulting firm? 1934 Urwick, Orr Partners: Management ist lehr und lernbar? 1939 Peter Drucker ?The end of economic man“? 1947 Foundation of the Travistock Institute2023/3/2118CONSULTING HISTORY (2/2)Brief look into history? 1949 Robert Wiener ?Cyberics“? 1950 Marvin Bower bees CEO of Mc Kinsey and starts with the expansion? 1951 First DemingAvard for Quality in Japan? 1954 Foundation of the BDU? 1954 Peter Drucker: ?The practise of management“? 1957 Argyris: ?Personality and Organization“? 1959 Herzberg, Mausner, Snyderman: ?The motivation to work“? 1960 Mc Gregor: ?The human side of enterprise“, Maslow: ?Motivation and Personality“? 1963 Foundation of Boston Consulting Group? 1965 Foundation of the first two Business Universities in Great Britain2023/3/2119EVOLUTION OF CONSULTING FOCUS1980 1985 1990 1995 2023 2023 Quality ManagementLean ManagementReengineeringERP projectsWeb TechnologyECommerceCRMMCommerce Strategy2023/3/2120TYPES OF CONSULTINGDifferent types of management consulting167。ll give each of you just one.Me first! Me first! says the consultant. I want to be in the Bahamas,driving a speedboat, without a care in the world. Poof! she39。2023/3/2156AGENDA216。 Selected Methods (frameworks)216。 三月 21三月 2112:04:1412:04:14March 21, 20231意志 堅 強 的人能把世界放在手中像泥 塊 一 樣 任意揉捏。 12:04:14 下午 12:04 下午 12:04:14三月 21MOMODA POWERPOINTLorem ipsum dolor sit, eleifend nulla ac, fringilla purus. Nulla iaculis tempor felis amet, consectetur adipiscing elit. Fusce id urna blanditut cursus. 感謝您的下載觀看專 家告 訴。 三月 2112:04:1412:04Mar2121Mar211世 間 成事，不求其 絕對圓滿 ，留一份不足，可得無限完美。 Example consultant pany216。ve been staying in the same hotel, you instinctively call it home。 ” Jose Campos, president of RapidinnovationCHANGING CUSTOMER EXPECTATIONS – SOME STATEMENTS2023/3/2134CHANGING CUSTOMER EXPECTATIONS ? Customer expect real added value? Standard Implementations are decreasing while individual endtoend solution bee much more important ? Unsuccessful ERP implementations in the 90s made the customer more aware of risks and challenges Customer are much more sensitive to what they get for their money? Results in new payment schemes like:? Fixed price (especially done by smaller / startup panies)? Risk and reward sharing ? Equity payment? Payment in terms of %age of