【正文】 ? B：你們在所有大城市都有事務(wù)所嗎?? A：這是一本列有我們所有事務(wù)所的小冊子。這是你的收據(jù)。含汽油有內(nèi)。? 3. I need it for work. 我在工作上需要它。? A：謝謝。?? 《舉一反三》? I. I39。d like to cash this check.? B: Can you give me some form of identification?? A: I just have my driver39。s a fly in my soup!? 你看，我的湯里面有一只蒼蠅!? B: It wasn39。? A：甜點(diǎn)呢?? B：不必，我想我們只要咖啡。t think this is what I ordered. 我想這不是我點(diǎn)的。s the problem?? A: Is this my meal?? B: What did you order?? A: The fried scallops.? B: There must be some mistake. Those are fried oysters.? A: I thought so.? B: Will you keep the oysters, or should I get the scallops for you?? A: The scallops, of course. That39。我還沒拿到我的食物。? B：這邊用還是帶走?? A：我要這邊用。我們付錢給她。? 8? 1. I wish you would. 我希望你能。? A：先生，你們準(zhǔn)備要點(diǎn)菜了嗎?? B：是的。? A：何不請教我們專門為客人服侍酒的侍者，他會很樂意給您一些建議的。s fine. 很好。? 【注】jam ；塞滿溝通實(shí)況5? It39。ve been expecting you. Step this way, please. Your tab le is over there.? 我有預(yù)訂。我們非常的忙。? B：您有預(yù)訂嗎?? A：不，我沒有。? A：我知道了，什么時(shí)候呢?? B：大約八點(diǎn)三十分。把負(fù)責(zé)的人找來，指給他看損害情形，告訴他“I don39。因此當(dāng)溝通的對方有意安排這類溝通時(shí)，應(yīng)盡量避免。這時(shí)候買主再不愿意，也只好接受漲價(jià)的必然結(jié)果了。因此面對每一個溝通場合，一定要充滿信心。顧客因聽信你的吹牛而購買產(chǎn)品，進(jìn)而造成損失，輕者不再與你打交道；嚴(yán)重的，恐怕還要告你詐欺，多劃不來!所以在向人做“We can give you a guarantee of 100 yesars.”(我們可以給您一百年的保證。)或“Would it be all right to give you an answer tomorrow?”(明天再答復(fù)您行嗎?)切記，倉促的下決定往往招致嚴(yán)重的后果!?? 第14招〓說“不”的技巧? 在商務(wù)溝通上，該拒絕時(shí)，就應(yīng)該斬釘截鐵的說“No.”拐彎抹角的用“That39。一旦發(fā)現(xiàn)疑點(diǎn)，立刻詢問對方“Is this what we decided?”(這是我們說定的嗎?)合約內(nèi)容真的錯得離譜，就告訴對方“I39。為什么你的老客戶這回不向你的公司訂貨?為什么對方不能做到你的要求?這種情況發(fā)生時(shí)，要立刻積極地探索原因。)時(shí)，一定會興趣大增，而問你許多和產(chǎn)品有關(guān)的問題。因?yàn)檫^份的干擾是會影響溝通的意愿和熱忱的。旨在幫助您輕松自在地，成為以英語溝通的高手!? 此外，在每篇會話中列出關(guān)鍵句與替換句，易學(xué)易記，使您舉一反三、活學(xué)活用。? 2. What do you mean?你的意思是?? 3. I39。s my fault.”(對不起，是我的錯。 ?? 第3招〓做個周到的主人? ——You can use our office equipment if necessary.? 如果溝通是在你的公司進(jìn)行，除了應(yīng)提供溝通對手舒適的場所以外，更應(yīng)該盡量配合對手，提供他有助于溝通進(jìn)行的服務(wù)與設(shè)備。你的一句“Please tell me about it.”(請告訴我關(guān)于這件事。聽不懂又假裝聽懂的亂講，才是最危險(xiǎn)的作法。 ?? 第15招〓不要催促對手下決定? ——Stop asking “Have you decided?”? 當(dāng)你的溝通對方需要時(shí)間來考慮一個方案時(shí)，千萬不要一直催促他“Have you decided?”( 你決定了沒有?)那樣，你不但干擾了他的思考，也可能激怒了他。ll have my secretary type the contract for you to sign at once, then I39。)必能使他寬慰不已，立刻表現(xiàn)合作的態(tài)度，而你的溝通力也大大增加了。)或者“The special price will be effective until may 30.” (特價(jià)的有效期限到五月三十日。因此，不要因?yàn)樗憩F(xiàn)出一付很愿意提供你資料的樣子，就以為他在這方面毫無問題。? ■我如何選擇酒?? ■烤鴨要等很久。? B：太早了些，但只好如此。請跟我來。? A：好。? A：可是，我預(yù)訂了。? A：這是您們的桌位，先生。? 【注】I beg your pardon 對不起，請?jiān)僬f一遍(沒聽懂對方的話時(shí)用，反問時(shí)把調(diào)子上揚(yáng)，說成(I) beg your pardon?)溝通實(shí)況 6? How Do I Choose Wine?? A: Here39。ll have some wine. 我想我要一點(diǎn)酒。? B：太久了。s get that table over there.? A: This is a cafeteria. We have to serve ourselves.? B: Oh?? A: Just pick up a tray and move down that line.? B: Can I take anything I want?? A: Sure.? B: Where do we pay?? A: There39。? A：等你嘗了這個，你會大吃一驚的。? B：我們會為您特別作一個。我會立刻處理的。有什么問題?? A：這是我的菜嗎?? B：您點(diǎn)了什么?? A：炸干貝。ll send her right over.? 我們的女侍呢?? A：女侍!? B：是的，有什么事?? A：麻煩再幫我們加點(diǎn)水，好嗎?? B：這里不是我負(fù)責(zé)服務(wù)的。? 2. It39。m going to make a scene.? 現(xiàn)在有一只啦。d like to have this check cashed. 我想將這張支票兌現(xiàn)。m here for a loan. 我是為了一筆貸款而來。?? 《舉一反三》? 1. Do I claim parcels here? 我在這里認(rèn)領(lǐng)包裹嗎?? 2. Do I get my parcels here? 我在這里拿我的包裹嗎?? 3. Is this where I get my parcels? 這里是我拿包裹的地方嗎?? 4. Are parcels claimed here? 包裹是在這里認(rèn)領(lǐng)的嗎?? 5. Is this the window for claiming parcels? 這是認(rèn)領(lǐng)包裹的窗口嗎?? 【注】 claim ；請求；認(rèn)領(lǐng)? parcel ；郵包??溝通實(shí)況 19?20 19. Renting a Car／租車? A: Yes? May I help you?? B: I39。? 2. I39。? 2. I39。m sorry, but I don39。ll phone the garage.……? OK, here is the receipt.? A: Yes?? B: Take it outside and give it to the man waiting near our stand.? A: I see.? B: He39。? A：好，拿去。s your receipt.? 23. How Much Is Insurance?? A: Do you want the additional prehensive insurance coverage?? B: How much is that?? A: $.? B: Yes, I39。s license 駕駛執(zhí)照〓〓? 〓〓call for 要求?? 溝通實(shí)況 21? The Least Expensive Car? A: What type of car did you want, sir?? B: A small one will do. What is your best rate?? A: We have a midweek special.? It39。? A：那可以。ll be fifteen NT Dollars.? A: How long will it take for my mail to reach its destination?? B: Just one day.? A: Thanks.? B: Good day.? A: Good day also to you.? A：我想買這封信的郵票。d like to make a loan.? B: Alright. Please sit down.? A: It39。?? 舉一反三? 1. I39。? 【注】 dessert ??和老外溝通實(shí)況15 A: Waiter, could you please e over here?? 服務(wù)生，可不可以請你過來一下?? B: Yes. What can I do for you?? 好的。? 【注】 station (侍者或軍人)服勤的地方? be responsible for 應(yīng)負(fù)責(zé)任的??和老外溝通的技巧 from 溝通實(shí)況 14? Would You Like Something Else?? A: Is everything all right with your meal?? B: Yes. It39。? B：我懂了，稍候。t arrived yet. 我點(diǎn)的食物還沒來。? 【注】 hamburger (加牛肉餅的三明治)? French fries 炸馬鈴薯?xiàng)l〓〓mustard ? ketchup (＝catchup, catsup)??溝通實(shí)況 11? Did You Forget My Order?? A: Waitress!? B: Yes? What is it?? A: I ordered 20 minutes ago. I haven39。? 4. Shall we get that table over there? 我們?nèi)ツ沁吥菑堊牢缓脝?? 【注】 drop in 不期而至；過訪〓〓cafeteria ? cashier n.(銀行、商店等中的)出納員? mon 〓〓taste ? surprise 〓〓grab ；占??溝通實(shí)況 10? Fast Foods? A: I39。? A：這是自助餐館。?? 《舉一反三》? 7.? 1. Roast duck, please. 請給我烤鴨。ll have the roast duck.? A: Roast duck. There will be a slight delay for that.? B: How long?? A: About forty minutes, I think.? B: That39。ll be all too happy to remend a fine wine within your price range.? B: I see. Send him over then.? 我如何選擇酒?? A：先生，這是酒的目錄。? A：我懂了。您的桌位在那兒。? 4. Do you have a table? 你們有桌位嗎?? 【注】 convention ；常規(guī)? or so 大約 bar ；吧臺??溝通實(shí)況4? I Have a Reservation.? A: We39。t think it would be? necessary at this time of the night.? B: There39。? 2. Is That Table Free??。菑堊牢皇强盏膯?? A: I39。t. I can make it earlier.? A: I can give you something at 7:00.? B: That39。?? 第5招〓拒絕在不適當(dāng)?shù)膱鏊M(jìn)行溝通? ——Should we try another place?? 如果你發(fā)現(xiàn)進(jìn)行溝通的場所足以使你心煩意亂，假如有通風(fēng)不良、座椅不穩(wěn)、面對烈日等情況，你最好建議對手換個地方：“Should we try another place?”(我們是不是該換個地方?)有時(shí)這是對方故意安排的，目的是想加重你的心理負(fù)擔(dān)。因此向?qū)Ψ教岢鲑|(zhì)疑時(shí)，要確定將箭頭指出事情本身，而不是對手身上：“Your views regarding mana