【正文】 Signature 簽名： Lecturer Comments 講師評(píng)語(yǔ) Score 分?jǐn)?shù)： Receive Date Year/Month/Day 收到日期： 1 Contents Introduction ............................................................................................... 2 1. Training the Employees .......................................................................... 2 Reasonable of Replace Old staff .................................................. 2 Staff Burnout .......................................................................... 3 to Solve Burnout ................................................................... 3 practical of Replace Old Staff ....................................................... 3 The Possibility of Use Training to Solve the Problem ........................... 4 Current Employees’ Training Need ................................ 4 Transfer of Training......................................................... 5 Balance Compensation Plan ........................................................ 5 2. Training Methods and Criteria ................................................................. 6 Training Methods .................................................................. 6 Best Kinds of Training in Our Situation ................................................ 7 Criteria of Training effectiveness ........................................................ 9 3. Training Program Outline and Presentation .............................................. 9 Conclusion .............................................................................................. 12 References.............................................................................................. 12 2 Training the Employees and Training Program Developing Introduction Our pany, central lumber is a retail lumber and home improvement operation. To be a mediumsized enterprise, now our pany has some problems in our development. Our home office wants to improve customer service and our outlet’s performance. And they intend to use Bloomfield Central as a model operation. However, the Bloomfield Central’s operation did not satisfy our Central’s regional manager, Ann Henry. As reported, there are problems in Bloomfield Central as follow: the salespeople seemed to treat contractors much better than doityourselfers. The salespeople also leave the service counter to carry on extended conversations with their personal friends. In addition, salespeople use crude and vulgar language in front of customers. Ann suggested that getting rid of most of our salespeople and bringing in higher quality, but our general manager, Les Giao, did not agree with her. In order to achieve our home office’s aspirations, I was asked to write this report addressing some issues on training in our pany. 1. Training the Employees Reasonable of Replace Old staff In my opinion, Ann’s suggestion of replacement of worker is not