【正文】 hotel facilities 37. What is important when looking for a new supplier 252。 Efficiency of production line 252。 prices? How important is it to consider average spending levels of the target markets? (Why?) Why is it important to consider product image? 33. What is important when aiming to reduce staff turnover? ? Financial incentives ? Career structure Are financial incentives the most important thing to consider? (Why/Why not?) How important is it to have a career structure for employees? (Why?) How important is anising social events for staff? (Why/Why not?) Is it important to involve staff in decision making in the pany? (Why/Why not?) 34. What is important when planning the layout of a new store? 252。 What is more important, distance from the Trade Fair or cost 252。 Offering an apology 252。s qualifications? (Why/Why not?) Is it essential to consider your own impression of people? (Why/Why not?) 17. What is important when dealing with a heavy workload? ? Time management ? Sharing tasks Why are time management skills essential? How important is it to share tasks with other staff? (Why/Why not?) In what ways is technology important for saving time? (Why/Why not?) Is it important to ask for assistance from colleagues? (Why/Why not?) 18. What is important when developing new products? ? Market research ? Pricing Is it essential to carry out market research? (Why/Why not?) How important is the pricing of a new product? (Why?) What aspects of product testing might be important? (Why?) How important is it to consider petition from other products? (Why/Why not?) 19. What is important when being interviewed for a job? ? Information about the pany ? Personal appearance How important is it to have information about the pany? (Why/Why not?) Is personal appearance important? (Why/Why not?) Is selfconfidence essential? (Why/Why not?) Is it important for the candidate to ask questions at the interview? (Why/Why not?) 20. What is important when exhibiting at a trade fair? ? Quality of display ? Staff selected How important is the quality of the pany39。 Discounts 38. Your pany is going to launch a new food product. 252。s charges? (Why/Why not?) 36. What is important when arranging a conference 252。 services? (Why/Why not?) 2. What is important when planning a presentation? ? Finding out about the audience ? Researching the topic Practice the presentation Equipment such as slider projector 3. What is important when aiming to improve customer service? ? Staff Training ? Customer Satisfaction Surveys Is staff training the most important thing to consider? (Why/Why not?) Why is it essential to consider surveys of customer satisfaction? How important is it to review prices and discounts? (Why/Why not?) How important is it to consider rewards for customers? (Why/Why not?) 4. What is important when motivating staff? ? Financial benefits ? Career development Opportunities How important are financial benefits for motivating staff? (Why/Why not?) How important is it to offer opportunities for career development? (Why?) Is it important to offer training opportunities? (Why/Why not?) Why might social events be important for motivating staff? 5． What is important when dealing with petition? ? Pricing policies ? Advertising strategies Why are pricing policies important to consider? How important is it to consider advertising strategies? (Why?) Why is monitoring customer service essential? How important is it to develop a wider range of goods or services to offer to customer 6． What is important when planning health and safety training? ? Selecting topics ? Selecting staff to attend Why is selecting the right topics important? Why is it essential to select the right staff to attend the training course? How important is the length of training? (Why?) Is it important to offer retraining to staff? (Why? / Why not?) 7． What is important when choosing new office equipment? ? Prices and discounts ? Brand names Are prices and discounts the most important things to consider? (Why/Why not?) How important is the brand name? (Why/Why not?) Why is it important to consider aftersales service? It is important to consult staff before buying new equipment? (Why/Why not?) 8． What is important when entertaining foreign business clients? ? Venue for entertainment ? Cultural Differences 中國最大的管理資料下載中心 (收集 \整理 . 部分版權(quán)歸原作者所有 ) 第 2 頁 共 12 頁 How important is the venue for the entertainment? (Why?) Why is it important to consider cultural differences? What kinds of information about the clients is it essential to have? (Why?) How important is the cost of entertaining business clients? (Why/Why not?) 9． What is important when aiming to reach new markets? ? Market research ? Advertising Why is it essential to carry out market research? How important is it to consider advertising? (Why?) How important is it to consider the cost involved? (Why?) Is it essential to consider petitors39。 Security of goods Is attractiveness the most important thing? (Why /Why not?) Why is it essential to consider the security of the goods? How important is the number of staff? (Why/Why not?)) Why is it important to consider the safety of staff and customers? 35. What is important when choosing a new sales agent? ? Experience of agent ? Number of contacts Is the agent39。 What qualities you are looking for in the candidates 252。s current performance? (Why/Why not?) How important is it to consider the employee39。s attitude to work the most important thing to cons