【正文】 k together, along with additional support, on Six Sigma improvement projects. Within the typical Six Sigma project, four roles exist: ?Sponsor (發(fā)起人 ) ?Champion (負責(zé)人 ) ?Team Leader (團隊領(lǐng)隊 ) ?Team Member (團隊成員 ) Copyright 169。s Six Sigma methodology is the appropriate team approach. Motorola looks at the type of business improvement opportunity and assigns an appropriate team. Depending on the type of project, Motorola employs one of the following teams: ?Black Belt (黑帶 ) ?Green Belt (黑帶 ) ?Breakthrough (突破 ) ?Blitz (突擊 ) Black Belt: Black Belt teams are led by a Black Belt, and may have Green Belts and functional experts assigned to plex, highimpact process improvement projects or designing new products, services, or plex processes. Green Belt: Comprised of functional process experts and typically led by a Green Belt, Green Belt teams tackle less plex, highimpact process improvement projects. Breakthrough: Breakthrough teams are typically used to define lowplexity, new processes. Blitz: Blitz teams are put in place to quickly execute improvements produced by other projects. These teams can also implement DMADDD as required. Copyright 169。 2023 Motorola. All rights reserved. Be the market leader in providing superior wireless products and solutions … Lead Inter to wireless. Drive success by exceeding the expectations of customers, consumers, shareholders and coworkers ? Customer, consumer share holder driven employees winning through the 4Es +1。 2023 Motorola. All rights reserved. “Link actions to critical results!” Simplify the game! What do you want to improve? What actions will get you there the fastest? Y = f (x1 , x2 , x3 ... ) Core Six Sigma Business Improvement Campaign Principle Copyright 169。 2023 Motorola. All rights reserved. ? 持續(xù)進步及競爭的需要 The requirement of CI and pletion ? 建立共同語言 Setup mand language ? 數(shù)據(jù)驅(qū)動進步 Data driven 為什么要推行六西格瑪 Why Six Sigma? ? 解決問題的方法與思路 The methodology of problem solving ? 掌握通用工具 40多個 Command the tools ? 客戶導(dǎo)向 Customer focus Copyright 169。這方面的工作包括： 由于有了上述改進，今天 “六西格瑪 ” (Six Sigma) 比以往任何時間都更加功能強大，更加適用于當(dāng)今動蕩的業(yè)界環(huán)境。 2023 Motorola. All rights reserved. 今天的六西格瑪 Six Sigma Today A prehensive, flexible system for achieving maximizing business success through thoroughly understanding customer needs, a disciplined use of facts data, and diligent attention to improving and reinventing processes. ? Cost reduction ? Improved productivity ? Marketshare growth ? Customer retention ? Cycletime reduction ? Defect reduction/elimination ? Culture change ? Product/service development Business Success Factors 成功因素 成本下降 生產(chǎn)率提高 市場占有率增長 顧客維持 周期縮短 缺陷減少 /消除 文化變革 產(chǎn)品 /服務(wù)開拓 是一個全面的柔性系統(tǒng)，通過充分理解客戶需求，嚴謹?shù)厥褂檬聦嵑蛿?shù)據(jù)，勤奮地注意改進和重新創(chuàng)造程序，來最大程度的達成生意的成功。 2023 Motorola. All rights reserved. 六西格瑪 : 目標 Six Sigma: Goal Sigma dpmo Defect Rate 缺陷率 2s 308,538 1 in 3 3s 66,000 1 in 15 4s 6,210 1 in 160 5s 233 1 in 4,300 6s 3 1 in 300,000 dpmo: defects per million opportunities 每百萬次中的缺陷數(shù) 10,000X Copyright 169。而在 “五西格瑪 ”水平中，我們只允許 233 個缺陷。 西格瑪?shù)暮饬繂挝皇前偃f分之缺陷率 (DPMO) 。 2023 Motorola. All rights reserved. 1987 制定 1992 應(yīng)達到的西格瑪目標 摩托羅拉公司與六西格碼 以往與現(xiàn)在 1988 馬稱科姆 2023 Motorola. All rights reserved. 新 六西格瑪 劉建勇博士 Dr. Jim Liu Copyright 169。 1999 公司革新 2023 行為準則，優(yōu)秀業(yè)績和平衡的記分牌 2023 “黑帶”創(chuàng)意加速 2023 第二次鮑德里奇全美質(zhì)量大獎 2023 數(shù)字化的六西格碼 Copyright 169。它衡量的對象其實就是在一百萬次機遇中，有多少次沒有達到顧客的要求（即缺陷）。 Copyright 169。 “六西格瑪 ”(Six Sigma) 衡量 : ?以西格瑪為尺度的衡量水平，其中西格瑪是對完好度的一項衡量內(nèi)容。數(shù)碼六西格瑪是一次巨大的改進，因為它可以一勞永逸地杜絕釀成缺陷的變因。 eTools: 網(wǎng)上調(diào)查、模擬程序及各種歸納工具可以對 “六西格瑪 ”過程的眾多階段進行改進。 2023 Motorola. All rights reserved. 持續(xù)進步的路標 Roadmap of CI Control System ISO9002 ISO9001 QS9000 ISO14000 5S EHS TPM GK/Lean SPC TCM TQM 1997 1998 1999 2023 2023 2023 6Sigma COQ MRPII Or ERP 控制 系統(tǒng) Digital 6 Sigma Copyright 169。 戰(zhàn) 略目 標 : 為實現(xiàn)願景 我 們 必須 完成的目 標 。 2023 Motorola. All rights reserved. 聯(lián)系目標及業(yè)績評估標準 公司 計分卡 業(yè)務(wù)部 計分卡 第 2列項目 (當(dāng)前主要業(yè)務(wù) ) 第 3列項目 (建立能力 ) Scorecard STRATEGIC DIRECTION PERFORMANCE MEASUREMENT Strategies Objectives CurrentYear Initiatives Business Processes Business Results Scorecard Scorecard Scorecard Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter Project Charter 完 整 的 考 察 流 程 Copyright 169。 2023 Motorola. All rights reserved. 難度 /復(fù)雜性 Breakthrough Workout Teams 六西格瑪黑帶小組 實施團隊 避免 授權(quán)的攻關(guān)小組 綠帶小組 團隊、項目和團隊過程的匹配 團隊必須圍繞完成該任務(wù)最為有效的方法來安排自己的工作。 ?努力按期執(zhí)行。 Since improvement opportunities and teams differ, it stands to reason that the approach employed by those teams differs as well. 特定類型的問題需要特定類型的分析工具。 DMAIC is the tool set monly used by Green Belts and Black Belts. Like the other tool sets, DMAIC is prised of a defined, multiphase process. 標。 2023 Motorola. All rights reserved. 如何實現(xiàn)六西格瑪 How to Achieve Six Sigma? USL T LSL T USL LSL USL’ LSL’ USL T LSL Knowing the root cause is the key, If you know it, you will control it 關(guān)鍵是了解根因 (主要因子 ) 1. Eliminate abnormal failure due to special reason. By: Kaizen, TCM, TPM消除不正常缺陷 分布居中 2. Hit to the target. By: GRR, Statistic, Cpk. 減少變異 3. Reduce Variarance By: DOE, ANOVA Copyright 169。 六西格瑪管理培訓(xùn) (2天 ) 為成果所有者在“六西格瑪”環(huán)境中進行管理