質(zhì)量管理工具之一：8d案例分析報(bào)告(更新版)
【正文】 ority and skill to solve the problem and implement corrective actions. The group must select a team leader.2. Describe the ProblemDescribe the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms.3. Implement and Verify ShortTerm Corrective ActionsDefine and implement those intermediate actions that will protect the customer from the problem until permanent corrective action is implemented. Verify with data the effectiveness of these actions.4. Define and Verify Root CausesIdentify all potential causes which could explain why the problem occurred. Test each potential cause against the problem description and data. Identify alternative corrective actions to eliminate root cause.5. Verify Corrective ActionsConfirm that the selected corrective actions will resolve the problem for the customer and will not cause undesirable side effects. Define other actions, if necessary, based on potential severity of problem.6. Implement Permanent Corrective ActionsDefine and implement the permanent corrective actions needed. Choose ongoing controls to insure the root cause is eliminated. Once in production, monitor the longterm effects and implement additional controls as necessary.7. Prevent RecurrenceModify specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems.8. Congratulate Your TeamRecognize the collective efforts of your team. Publicize your achievement. Share your knowledge and learning.8D Problem Solving Process Flowchart案例：以下通過(guò)一件發(fā)生在我們身邊的平常小事，來(lái)說(shuō)明8D報(bào)告（糾正/預(yù)防措施）的寫(xiě)法。D3（第三步）暫時(shí)圍堵行動(dòng)（即應(yīng)急對(duì)策或叫臨時(shí)對(duì)策）馬上與小組成員一起把家中的水設(shè)法排放出去。 責(zé)任人：王五 以后洗蔬菜時(shí)一定要把爛蔬菜葉丟到垃圾筐里，并且要把地面清理干凈。此問(wèn)題已經(jīng)完全處理清楚，可以結(jié)案（close）。拼一個(gè)春夏秋冬！贏一個(gè)無(wú)悔人生！早安！—————獻(xiàn)給所有努力的人.
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