【正文】 ral mismunication 跨文化錯(cuò)誤溝通 的來源 Our assumption of similarities 我們對(duì)相似性的假設(shè) Our tendency to evaluate people 我們?cè)u(píng)估他人的傾向 Our preconceptions and stereotypes 我們的偏見和刻板印象 Poor munication of context 缺乏對(duì)溝通背景的理解 Misinterpretation of nonverbal behavior 對(duì)非言語行為的錯(cuò)誤理解 High anxiety 高焦慮 Language differences 語言差異 45 12/12/15 “ Internal Rules” “內(nèi)在規(guī)則” “ Internal Rules” are beliefs, values, attitudes, and ways of thinking “內(nèi)在規(guī)則” 是信念，價(jià)值觀，態(tài)度和思考方式 Rules are learned early in life 規(guī)則是在生命早期習(xí)得的 Vary between different cultures 在不同文化中變化非常大 May also vary between people within the same culture 在同樣的文化中都會(huì)有很大的差異 “ Internal Rules”“內(nèi)在規(guī)則” What happens when we encounter someone with different internal rules? 當(dāng)我們遇到那些有不同的內(nèi)在規(guī)則的人時(shí)會(huì)發(fā)生什么 ? Feel judgmental 感覺被人評(píng)判 Feel conflict 感覺到?jīng)_突 May interpret behavior incorrectly 可能會(huì)錯(cuò)誤解釋行為 May misunderstand message 可能會(huì)誤解信息 46 12/12/15 “ Internal Rules”“內(nèi)在規(guī)則” Practical exercise: Internal Rules 練習(xí) :內(nèi)在規(guī)則 Discussion questions: 討論問題 : Are there differences in rules related to gender,age, or culture? other factors? 有關(guān)性別、年齡和文化的內(nèi)在規(guī)則中有哪些差異？還有哪些因素會(huì)影響內(nèi)在規(guī)則？ How could your inner rules impact your munication with others? 你的內(nèi)在規(guī)則會(huì)如何影響你與他人的溝通方式？ How can we improve our munication with those who hold different inner rules? 我們?nèi)绾胃纳婆c具有不同內(nèi)在規(guī)則的人士之間的溝通？ Communication styles溝通風(fēng)格 Understanding the munication styles on your team will help you municate more effectively 理解你團(tuán)隊(duì)中的溝通風(fēng)格會(huì)有效的改善你們之間的溝通 Each individual has a preferred munication style 每個(gè)人都有偏愛的溝通風(fēng)格 Each style has both strengths and weaknesses 各種溝通風(fēng)格都 有優(yōu)勢(shì)和劣勢(shì) Different styles may create a mismatch 不同的風(fēng)格會(huì)造成不同的“不當(dāng)匹配” Adapting to the your team member’ s style can enhance your ability to municate with her 調(diào)整溝通風(fēng)格，以適應(yīng)你團(tuán)隊(duì)成員的溝通風(fēng)格可以提高你與他們的溝通能力 47 12/12/15 Communication styles溝通風(fēng)格 Dimensions of munication style 溝通風(fēng)格的維度 High context versus low context 高背景 VS. 低背景 Task versus relationship 任務(wù) VS. 關(guān)系 Formal versus informal 正式 VS. 非正式 Detached versus attached 分離的 VS. 結(jié)合的 Linear versus circular 線性的 VS. 循環(huán)的 Direct versus indirect 直接 VS. 間接 Communication styles溝通風(fēng)格 Generalizations versus stereotypes 概括化 Every culture has a “ typical” munication style used by the majority of people in that culture 每種文化中都有大多數(shù)人使用的溝通風(fēng)格 Considerable variation even within a culture 在一種文化內(nèi)部都有相當(dāng)多的變化 We must not overgeneralize and say “ everyone is the same” , or we create a stereotype 我們一定不能籠統(tǒng)概括的說“每個(gè)人都一樣” , 不然就是創(chuàng)造了一些刻板印象 Stereotypes are exaggerations, and not helpful to effective munication 刻板印象是夸張的，對(duì)提高溝通有效性一點(diǎn)用都沒有 48 12/12/15 Communication styles溝通風(fēng)格 Practical exercise: Communication styles 練習(xí)：溝通風(fēng)格 Discussion questions: 討論問題 : How similar were members of your group? 你的群體中的成員有多大的相似性 ? How did group members differ in preferred style? 在你偏愛的溝通風(fēng)格中，團(tuán)隊(duì)成員有哪些差異 ? Can you report a specific example from your business of mismunication due to conflicting styles? 能否報(bào)告一個(gè)你們公司的案例，由于沖突的溝通風(fēng)格導(dǎo)致的錯(cuò)誤溝通？ What practices can you adopt to municate more effectively with a person who uses a different style? 與一個(gè)溝通風(fēng)格不同的人交流時(shí)，你會(huì)采取什么樣的溝通風(fēng)格？ Effective CrossCultural Communication 有效的跨文化溝通 Summary of techniques for improving crosscultural munication 改善跨文化溝通的技術(shù) Be aware of your own rules and the biases 知曉你自己的內(nèi)在規(guī)則和偏差 Be flexible when municating with team members who use a different style 與不同溝通風(fēng)格 的團(tuán)隊(duì)成員交流時(shí)，靈活改變溝通策略 Make sure that context is shared by all 確保每個(gè)人都知曉溝通背景 Be patient. Slow down your response and check your assumptions before you respond 再耐心一些 . 減緩你的回應(yīng)速度，在回應(yīng)之前，檢查你的假設(shè) 49 12/12/15 任課教師聯(lián)系方式 ?匯天下之志 領(lǐng)未 ??之勢(shì) ?Shaping Leaders Driving Results ?清華大學(xué) 北卡羅 ??納大學(xué) EMBA教育中心 ??教學(xué)事務(wù)主管 ?張 銳 86 10 62771525 ?丁瑞平 86 10 62784083 ??? 清華大學(xué) 北卡羅 ??納大學(xué) EMBA 2020 TsinghuaUNC EMBA 2020?50